Riverdale Park Tract Community Services District

The District is in the process of updating records of the owners of record within the DistrictAs such, a customer questionnaire was mailed to all landlords on record to be completed and returnedThe questionnaires were handed over to the USPS on January 16, The District is not in control of the USPS, its employees or agents and cannot guarantee the delivery of every item mailedHowever, each questionnaire was sent via USPS Certified Mail and can be tracked by the DistrictIt is, therefore, an incorrect statement to say the District did not mail it to each landlord of recordIt is standard practice for application for utility services to provide identifying information to the Utility ProviderFor example, [redacted] requires either SSN or Driver's License number; the City of Modesto requires customers to provide both SSN and DLIf the customer is uncomfortable providing her SSN, she may provide her DL number to the District insteadUtility code requries a Utility Provider to give a customer at least days notice of potential water shut-offThe District is in compliance with this requirementMs [redacted] 's water will not be shut offRecords of applications were inadvertantly destroyed by the previous bookkeeper who was unaware that such files should be keptThe District does not believe that Ms [redacted] 's identity has been compromised in any way

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The District is in the process of updating records of the owners of record within the District. As such, a customer questionnaire was mailed to all landlords on record to be completed and returned. The questionnaires were handed over to the USPS on January 16, 2018. The District is not in control of...

the USPS, its employees or agents and cannot guarantee the delivery of every item mailed. However, each questionnaire was sent via USPS Certified Mail and can be tracked by the District. It is, therefore, an incorrect statement to say the District did not mail it to each landlord of record. It is standard practice for application for utility services to provide identifying information to the Utility Provider. For example, [redacted] requires either SSN or Driver's License number; the City of Modesto requires customers to provide both SSN and DL. If the customer is uncomfortable providing her SSN, she may provide her DL number to the District instead. Utility code requries a Utility Provider to give a customer at least 10 days notice of potential water shut-off. The District is in compliance with this requirement. Ms. [redacted]'s water will not be shut off. Records of applications were inadvertantly destroyed by the previous bookkeeper who was unaware that such files should be kept. The District does not believe that Ms. [redacted]'s identity has been compromised in any way.