Riveredge Student Living

Policy here is that we do not accept partial payments unless arrangements are made prior to the first of the monthResidents must pay in full on or before the firstLate fee's start on the 4th of the month at $per dayIf resident pays short $we can not accept, we send a notice of
Unacceptable partial paymentIf the amount is not paid by allotted time on notice a 5day for Non payment is sent to resident and payment is certify mailed back to themThis has been our policy for quite some time with management and has been communicated to resident in this complaintResident in this complaint has a late payment history and has given management a hard time in collecting the rent per the lease agreementManagement has gone out of their way to spend many hours reviewing account ledger with resident and explaining balances many times since she has been a residentManagement has always been professional and has continued to keep a professional tone in the officeManager has not raised there voice at any time with residentManager has had to ask resident to either calm down and communicate politely in the office or she will need to come back when she canResident has shown disrespectful manner in office to staff and management several times in cases where she wanted to dispute account balancesAt this time, we are unaware of any maintenance issues in this unit and will seek immediate remedy to any issues the resident would like to addressA service request will be placed with maintenance for these items listed in the complaintManagement will not be reducing any late fees or rent that the resident owesThe balance will remain charges as per the lease agreementManagement has been speaking with the residents husband in regards to this balance and looks forward to getting this issue resolvedManagement will continue to be professional and keep all communication for this resident documentedOur policy is to hang notices on doors as we send multiple notices out to many residentsManagement will take note of the request resident is asking for in mailing notices instead of hanging on the doorResident has received a 5day Non payment notice and this will be satisfied once payment is paid in fullHusband has stated if we gave them until Friday they would pay in full the remaining balanceIf not received by 11/13/the checks received will be certified mailed back to resident until payment is paid in full