Riverfront Federal Credit Union

To whom it may concern: I have done as MrL [redacted] had suggested and requested that [redacted] contact the credit union, which they will not doI have requested this on three occasions, sent an email and a letterI have also filed a complaint against [redacted] requesting them to contact MrL [redacted] Lastly, I have also filed a complaint with the bureau of credit unionsMy question is why is this money not bein returned to me if I have followed all the proper protocol? I have not authorized the transactionsI contacted all parties involvedI have written letters, filed complaints and sent emails to headquarters I have had no response from [redacted] Complaint: [redacted] Regards, [redacted]

I contacted the Revdex.com on 8/and received an email from [redacted] regarding my original complaintRiverfront charged me $in fees for a transaction on my debit card that I did not authorizeThey will not refund the feesSince I filed the complaint, Riverfront has again charged me another $in fees for the same transactionI filled out paperwork through Riverfront to not allow the company [redacted] to withdraw any money automatically from my accountThe bank is still allowing the company to attempt to make these debits and then charging me $per transaction for not having the fundsI have contacted the bank several times over the past days and no one returns my callsI have left voice mails, and have emailed and the response that I get in the email is that they can not talk about my account any way but over the phoneI call, and no one calls backThe contact names I have for the people I have been emailing are Brenda Gilmore, Doreen Dieter, Corrine Coldren and Steve LesacavageThese fees I am being charged are EXCESSIVE and the bank will not stop themI have been a member of this bank since This is very poor customer service

September 5. 2015Dear [redacted] ***,I am writing in regards to the above referenced complaint received by us on August 25, 2014.The following was previously explained to our member. The fees which are the subject of the complaint were generated by a merchant that the complainant has or had a relationship with. Therefore, we had advised the complainant that if she can show some sort of proof to us that the business that generated the ACH debit attempt against her account were not legitimate, or were done in error, we would consider her fee refund request. My understanding is that our member was trying to secure this from the merchant.Without the aforementioned information, there will be no more fees refunded as courtesy refunds have been provided in the past to this member.Please do not hesitate to call or write back with any questions that you may have.SincerelySteven LAsset Recovery Manager

Complaint: ***
I am rejecting this response because it is not correct, factual informationI will proceed with legal representation.
Regards,
*** ***

Member Service is our priority here at Riverfront FCU and we have made every attempt to rectify the situation that occurred with our member in questionAs background, *** *** requested a stop payment on a check in the amount of $75,In sending out the required form for signature to complete
the stop payment, our employee sent the incorrect form and as a result, the signed form received back reflected a release of fundsTherefore, the check in question was allowed to be deposited for payment, which it wasThe member's funds were paid as dictated on the checkIn light of the check payment not being stopped as desired by the member, all non-sufficient funds charges were waived by the credit union, the Branch Manager reached out to the member and apologized for the inconvenience and any additional checks drafted were permitted to clear even without the funds being in the accountAt this point, we are unable to refund the original check amount of $75lback to the member's account since the money has cleared and was paid to the party to which she has originally drafted the check,If any further information is needed, please do not hesitate to contact me at ###-###-####

To whom it may concern:
I have done as Mr. L[redacted] had suggested and requested that [redacted] contact the credit union, which they will not do. I have requested this on three occasions, sent an email and a letter. I have also filed a complaint against [redacted] requesting them to contact Mr. L[redacted]. Lastly, I have also filed a complaint with the bureau of credit unions. My question is why is this money not bein returned to me if I have followed all the proper protocol? I have not authorized the transactions. I contacted all parties involved. I have written letters, filed complaints and sent emails to headquarters.  I have had no response from [redacted].
 Complaint: [redacted]
Regards,
[redacted]

June 28, 2017Dear [redacted], In reply to your written notice dated May 31, 2017, we must respectfully refrain from response due to the sensitive nature of credit bureau reporting as it relates to privacy concerns.With that said, as you can see from the documentation presented by [redacted]...

[redacted], we are considering his dispute directly and will continue to do so until resolved one way or the other.Sincerely,Steven *. LAsset Recovery Manager

April 12, 2017Dear [redacted],We are writing again to update you on the aforementioned complaints. As stated in my previous letter to you, we reached out to our former member on April 7, 2017, by calling the daytime number listed on the complaint (page 2). We have not heard back from either **. or [redacted]...

[redacted].Regardless, we went ahead and investigated the disputes presented to us and have responded to our former members directly in writing.Since the complaint has to do with credit bureau reporting, because of privacy concerns, we are not permitted to provide any specific information other than that we have responded in an appropriate manner and consider the matter to be closed.Don't hesitate to call or write with questions.Sincerely,Steven L.Asset Recovery Manager

I contacted the Revdex.com on 8/19 and received an email from [redacted] regarding my original complaint. Riverfront charged me $50.00 in fees for a transaction on my debit card that I did not authorize. They will not refund the fees. Since I filed the complaint, Riverfront has again charged me another...

$50.00 in fees for the same transaction. I filled out paperwork through Riverfront to not allow the company [redacted] to withdraw any money automatically from my account. The bank is still allowing the company to attempt to make these debits and then charging me $25.00 per transaction for not having the funds. I have contacted the bank several times over the past 2 days and no one returns my calls. I have left 3 voice mails, and have emailed and the response that I get in the email is that they can not talk about my account any way but over the phone. I call, and no one calls back. The contact names I have for the people I have been emailing are Brenda Gilmore, Doreen Dieter, Corrine Coldren and Steve Lesacavage. These fees I am being charged are EXCESSIVE and the bank will not stop them. I have been a member of this bank since 1997. This is very poor customer service.

September 5. 2015Dear [redacted],I am writing in regards to the above referenced complaint received by us on August 25, 2014.The following was previously explained to our member. The fees which are the subject of the complaint were generated by a merchant that the complainant has or had a relationship with. Therefore, we had advised the complainant that if she can show some sort of proof to us that the business that generated the ACH debit attempt against her account were not legitimate, or were done in error, we would consider her fee refund request.  My understanding is that our member was trying to secure this from the merchant.Without the aforementioned information, there will be no more fees refunded as courtesy refunds have been provided in the past to this member.Please do not hesitate to call or write back with any questions that you may have.SincerelySteven LAsset Recovery Manager

Dear [redacted],We are writing again to update you on the aforementioned complaints. As stated in my previous letter to you, we reached out to our fomer member on April 7, 2017, by c**ling the daytime number listed om the complaint (page 2). We have mot heard back from either [redacted]...

[redacted].Regardless, we went ahead and investigated the disputes presented to us and have responded to our former members directly in writing.Since the complaint has to do with credit burean reporting, because of privacy concems, we are not permitted to provide any specific information other than that we have responded in an appropriate manner and consider the matter to be closed.Don't hesitate to c**l or write with questions.Sincerely,3. G[redacted]Asset Reovery Manager, CCUF