Riverfront Realty

Dear Ms***: We represent F.CTucker Company, Inc("F.CTucker")Please know that F.CTucker takes this complaint seriouslyThe branch manager of F.CTucker's Keystone office has contacted the customer to try to resolve her issues and complaints The facts of this matter are as followsReal estate agent Don L [redacted] of F.CTucker represented the Seller in this real estate transactionOn May 25, 2016, Don received an email from the customer who claimed that the Seller of the home had done the following prior to the real estate closing: (1) a smart thermostat had been replaced with an old thermostat, (2) new showerheads had been removed, and (3) during walkthrough, a television had obscured holes during walkthrough Prior to receiving this email, the customer's own real estate Buyer's agent, [redacted] , had contacted Don as the Seller's agent with these issues from the customerIn response to this contact, Don contacted his Seller to inquire about the changesThe Seller stated that (1) the thermostat had been replaced because it quit working, (2) the showerheads had not been changed though perhaps had incuned additional water stains through use, and (3) that the holes were caused by the Seller removing the TV, and that the TV had been removed prior to the final walkthroughDon dutifully forwarded these answers to the customer's agentDon did not have anything to do with anything the Seller might have done relating to the customer's complaintHe did convey the customer's complaints to the Seller, who denied any wrongdoingDon then let the customer's Buyer's agent know what the Seller statedDon, however, consistently relayed the Seller's messages to the Buyer's agentDon did not intend to upset the customer, who he did not representAgain, F.CTucker has reached out to this customer in an attempt to address her complaintsPlease contact me with any further questionsWe hope this matter can be resolvedThank youVery truly yours, Ellen M T [redacted]

We represent F.CTucker Company, Inc("F.CTucker") and its agents, *** Hornett ("***") and *** Hornett ("***"), the owners of PBNJ Properties, LLC ("PBNJ")The following is our clients' response to the Revdex.com Complaint filed by Mr***, the principal of a company
owning investment properties that were managed by PBNJThis dispute concerns the management of those propertiesMr*** makes a number of allegations in his complaint claiming wrongdoing and misappropriation of funds by *** and *** Hornett
Factual Background
Mr*** is a co-owner of *** *** *** *** *** LLC ("*** ***")The other co-owner is *** *** *** also owns properties in Cahokia, IllinoisThe property manager for the Cahokia, Illinois properties is *** ***
In the beginning, the relationship between PBNJ and *** *** did not involve property managementThe Hornetts only represented *** *** in a real estate transactions capacity, representing *** *** in the purchase of the properties and then again when, or if, they would eventually sell those same propertiesThe Hornetts understood that *** *** was buying residential properties to fix them up to resell themEventually, the relationship developed into property management and *** and *** found themselves in a situation they did not anticipate
On August 22, *** and *** met with *** *** and *** ***After a discussion, they wrote offers for two propertiesThese properties are located at *** **
*** ***Indianapolis, IN and *** ** *** ***Indianapolis, IN During this meeting, Mr*** expressed his intention to buy at least three properties per month and eventually be buying anywhere from six to eight properties per monthAt this time, *** and *** believed that Mr*** would be managing these properties
Over the next several weeks following this meeting, the Hornetts searched for more properties for Mr*** to purchaseInstead of Mr*** narrowing down the search himself to find the properties most suitable to him, he asked the Hornetts to personally narrow down the properties to the ones they believed to be bestThe Hornetts completed estimates for the properties at their current value and for their estimated rehabbed value
All properties that *** *** purchased through the Hornetts had an independent home inspection performed by licensed inspectorsThese reports were submitted to Mr***
Mr*** approached PBNJ about managing the properties during and after the rehabPBNJ told Mr*** that they were not a rehab or full service management companyThey did not have tools, supplies, accounting systems, or employees for this type of work and they did not have experience managing propertiesPBNJ made it clear to Mr*** that they managed only one property as a favor to a good clientThe one property that they managed had no rehab work done
Despite PBNJ's lack of experience, Mr*** still wanted them to manage the propertiesPBNJ and *** *** entered into a Residential Property Management Agreement on June 12, Although PBNJ agreed to manage the properties, they believed they would be trained on how to manage them by Mr***There were discussions of *** going to Cahokia to shadow Mr*** and *** understood that Mr*** was to come to Indianapolis to supervise PBNJ, at least in the beginning, and to help find contractors*** and *** had no experience in the rehab of properties and did not know how to go about finding contractors
None of this proposed training and help was ever provided to PBNJ, howeverInstead, they were left completely alone to try and figure out how to manage and rehab*** reached out to Mr*** and Mr*** for assistance, but no help was given
The first property to be rehabbed was *** ** *** **Indianapolis, IN Mr*** was only willing to pay $10/hour for contractors, but did not help in finding the workersPBNJ struggled to fmd skilled laborers who were willing to work for that priceAfter a few weeks they were able to find workers, but could not find licensed skilled workers to do the work for $an hour that would also give a "vendor" invoice
Mr*** told PBNJ to use whatever funds were made available to them to tend to all maintenance issuesThere came a point where *** *** could not pay their bills or keep their commitmentsFollowing this, Mr***, the other co-owner of *** ***, directed *** to use security deposits to keep everything going
*** *** later purchased six units from *** *** ("The *** ***") as a wholesale transactionThe Hornetts were not involved in the purchase of these propertiesThe Hometts gave no opinion on the value, condition, or potential rent value of these properties
The *** *** already had tenants when PBNJ took over as property managers*** attempted to meet the tenant in personHe requested help from the previous property manager, *** ***, to introduce him to the tenants, but Mr*** never made the introductionsAs property manager, *** took it upon himself to try and introduce himself to all the tenants, but was largely unsuccessful
Despite requests, PBNJ never received complete information about the tenants and their leasesWhen *** Hornett did finally receive the leases, the rent amounts shown on the leases did not match the rent amounts reported to PBNJ and to Mr***The lack of information made it very difficult for *** to collect from the tenants
*** and *** met with Mr***, along with F.CTucker's Senior Vice President/Sales Manager and the Hornetts' branch manager on September 10, The meeting was designed to address claims put forth by Mr*** that he was owed at least $37,from PBNJMost of this figure is from gross rents Mr*** believes he is owed, due to the *** *** being "losing" propertiesHe also believes he is owed court fees, legal fees for evictions, utilities stolen by tenant, and for a personal loan made to *** Hornett*** agrees that he owes Mr*** repayment for a $2,personal loan
Responses to Specific Allegations:
F.CTucker and *** and *** Hornett offer the following responses to Mr*** complaint made with the Revdex.com
Mr*** states "The Hometts have provided very sketchy and unacceptable accounting statements and assets invoice payment service."
RESPONSE: Mr*** promised to provide help and training to PBNJ in managing the propertiesPBNJ had no experience in obtaining contractors, but were left on their own to find laborers to do the work at Mr***'s price of $10/hrIt took weeks for PBNJ to find licensed, skilled workers at this priceWhen they did finally hire workers, the workers did not provide an invoiceAt such a low amount of compensation, the workers were not willing to go the extra step to provide an invoice
Mr*** states "The Hornetts have provided inconsistent and poor accountability for assets purchase."
RESPONSE: Mr*** claims the PBNJ caused the *** *** to lose moneyPBNJ had no involvement in the purchase of the *** ***The *** *** were losing properties with non-performing tenants when *** *** purchased themNo actions or inactions by *** or *** caused the *** *** to be losing assets
Mr*** states "The Hornetts have consistently provided tenants with erroneous information about the condition of properties and made promises which we had no idea existed."
RESPONSE: With regard to the *** ***, PBNJ had no knowledge of their condition when *** *** purchased the properties because PBNJ was not involved in that purchaseFor the other properties, PBNJ obtained independent inspectionsIt is unclear what promises Mr*** references
Mr*** states "The Hornetts have billed our company for renovation services never rendered."
RESPONSE: It is unclear exactly what renovation services Mr*** is referring toPBNJ was told by Mr*** to make all necessary renovations and repairsAll charges were for services actually rendered
Mr*** states "The Hornetts have provided rented tenants with unacceptable and unsanitary conditions of properties deemed to be completely renovated and rent ready."
RESPONSE: It is unclear which properties Mr*** referencesNeither the Hornetts or PBNJ had involvement in the purchase of the *** ***They had no knowledge of their conditionThere were tenants already living in those properties when PBNJ took over as property manager
Mr*** states "The Hornetts have never properly accounted for Tenant Deposits."
RESPONSE: The Hornetts were instructed by *** ***, co-owner of *** ***, to use tenant deposits for repairs when rehabbing the propertiesWithout this instruction from Mr***, PBNJ would not have used the deposits in this way
Mr*** states "The Hornett Team repeatedly charged *** *** *** a property management fee on vacant properties and when questioned a response was never forthcoming."
RESPONSE: It is not clear exactly which property management fee Mr*** contests
*** *** ***: There was a valid property management fee for the property located at *** *** *** in March The tenant was late on rent in March, but paid his March rent on April 8, There was no additional property management fee in April for the March rent
*** *** ***: There was a valid property management fee for the *** *** *** in March PBNJ worked to pursue tenants who would not pay rent*** made between four and six visits to each of the *** ***, posting on tenants doors that they needed to pay rent or vacateThis took a considerable amount of time, effort, and gasConsiderable time was also spent trying to match people in the homes to names on the shabby copies of leases received from ***
*** *** ***: During September and October the property at *** was still occupied*** was trying to collect rent dailyDecember's property management fee for was refunded to *** *** in a "December Reconciliation Statement" sent to *** *** *** on January 12, The fee for November was not questioned or refunded
*** ** *** ***: The property management fees for October and November for *** are validTenant still occupied the home during those months*** drove to the property at least between four and six times per month to try and catch the tenant to collect rentAfter promises to pay, he posted notices on the door to pay rent or vacateThe fee for December was refunded in a "December Reconciliation Statement" sent to *** *** *** on January 12,
Mr*** states "The Hornetts have consistently played the shuffle the funds game with a mutual client *** *** whenever the situation was in their favor."
RESPONSE: It is our understanding that the Hornetts were told to treat *** *** differently than the rest of the tenantsThey were told to send the *** their rent proceeds directly instead of sending them through *** ***In addition, *** *** did not want the Hornetts to deduct any repairs out of the ***' proceedsInstead they were to charge the repairs to *** ***Any different treatment that *** *** and her rent proceeds,
received was due to instructions from Mr***Mr*** never made clear exactly how to handle the situation with *** ***
Mr*** states "*** Hornett continued to attempt to collect rent funds from tenants after explicit and clear written directions he was not to have contact with tenants or attempt rent collection."
RESPONSE: *** Harnett attempted to reach tenants in the *** ***, but was never given contact information for the tenantsHe requested that the previous property manager, *** ***, take him around to meet the tenantsThis never happenedHe notified Mr*** that tenants were not paying their rentAs property manager, *** was responsible for collecting rentWithout any help from Mr*** or the previous property manager, he was left to try and collect rent from the tenants on his own
Mr*** states "*** Hornett charged a "set up" fee although lie continually expressed that he had no information on the properties in question."
RESPONSE: Although it is not clear exactly what fee Mr*** is referring to, we believe it might be the charge of $to *** ***, listed as "Item #3" on the spreadsheet prepared by *** *** ***This is a valid fee charged to *** *** for the lease listing with FC Tucker on the broker's listing cooperative ("BLC")It was not a "set-up" feeIn addition, the Hornetts waived their customary set up fee of $and the monthly property management fee for the first month, which would have been $This practice was a gratuitous offer to *** *** because the Hornetts were trying to keep costs down for *** *** *** had led the Hornetts to believe *** *** would be purchasing at least 6-properties per month
F.CTucker continues to work Mr*** to try and resolve these issues and reach a fair resolution to this disputePlease let us know if you have any questionsThank you
Very truly yours,
Ellen ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Ms. [redacted]:   We represent F.C. Tucker Company, Inc. ("F.C. Tucker"). Please know that F.C. Tucker takes this complaint seriously. The branch manager of F.C. Tucker's Keystone office has contacted the customer to try to resolve her issues and complaints.   The facts of this matter are...

as follows. Real estate agent Don L[redacted] of F.C. Tucker represented the Seller in this real estate transaction. On May 25, 2016, Don received an email from the customer who claimed that the Seller of the home had done the following prior to the real estate closing: (1) a smart thermostat had been replaced with an old thermostat, (2) new showerheads had been removed, and (3) during walkthrough, a television had obscured holes during walkthrough.   Prior to receiving this email, the customer's own real estate Buyer's agent, [redacted], had contacted Don as the Seller's agent with these issues from the customer. In response to this contact, Don contacted his Seller to inquire about the changes. The Seller stated that (1) the thermostat had been replaced because it quit working, (2) the showerheads had not been changed though perhaps had incuned additional water stains through normal  use, and (3) that the holes were caused by the Seller removing the TV, and that the TV had been removed prior to the final walkthrough. Don dutifully forwarded these answers to the customer's agent. Don did not have anything to do with anything the Seller might have done relating to the customer's complaint. He did convey the customer's complaints to the Seller, who denied any wrongdoing. Don then let the customer's Buyer's agent know what the Seller stated. Don, however, consistently relayed the Seller's messages to the Buyer's agent. Don did not intend to upset the customer, who he did not represent. Again, F.C. Tucker has reached out to this customer in an attempt to address her complaints. Please contact me with any further questions. We hope this matter can be resolved. Thank you. Very truly yours, Ellen M T[redacted]