Riverlofts At Tobacco Row

Dear Ms***: To clarify, [redacted] applied for and subsequently entered into a lease agreement with [redacted] ***, which is a part of The River Lofts at Tobacco RowFirst, [redacted] takes residents' complaints very seriouslyAccordingly, I have comprehensively reviewed Mr [redacted] complaintIn the spirit of a mutual resolution, FCRMI and [redacted] are willing to extend the October promotional offer to Mr [redacted] In a separate letter addressed to Mr [redacted] , I will instruct 11.im to contact on-site management staff in order to obtain the appropriate ledger creditAlthough the October promotional offer should not have applied to Mr [redacted] , FCRMI is willing to extend this offer to him The pertinent facts are as follows: October 4, 2015: Mr [redacted] submitted his rental application and paid the associated feesOctober 8, 2015: The properties at Tobacco Row started an October leasing special for all applications submitted that day and throughout the duration of the month October 14, 2015: Mr [redacted] entered into a lease agreementThe promotional offer was intended to run between October 8, and October 31, More importantly, the offer was intended to only apply to individuals who submitted a rental application between the above timeframeThe central purpose of the promotion was to create interest in the property and entice potential renters to apply for housingIt was not intended for individuals who were already interested in housing and submitted a rental applicationIn order to provide the best customer service, the promotion will be applied to himWe hope this resolution is acceptable to Mr [redacted] If you have any questions, please feel free to contact me

Hello,As of this evening Riverlofts At Tobacco Row has returned all deposit and overpayment amounts and this complaint can be closed.Thank you!

Dear Ms. [redacted]: To clarify, [redacted] applied for
and subsequently entered into a lease agreement with [redacted], which is a part of The River Lofts at Tobacco Row. First, [redacted] takes residents'
complaints very...

seriously. Accordingly, I have comprehensively reviewed Mr.
[redacted] complaint. In the spirit of a mutual resolution, FCRMI and
[redacted] are willing to extend the October promotional offer
to Mr. [redacted]. In a separate letter addressed to Mr. [redacted], I will
instruct 11.im to contact on-site management staff in order to obtain the
appropriate ledger credit. Although the October promotional offer should not
have applied to Mr. [redacted], FCRMI is willing to extend this offer to him.
The pertinent facts are as follows: 0 October 4, 2015: Mr. [redacted] submitted
his rental application and paid the associated fees. 0 October 8, 2015: The
properties at Tobacco Row started an October leasing special for all
applications submitted that day and throughout the duration of the month. 0
October 14, 2015: Mr. [redacted] entered into a lease agreement. The promotional
offer was intended to run between October 8, 2015 and October 31, 2015. More
importantly, the offer was intended to only apply to individuals who submitted
a rental application between the above timeframe. The central purpose of the
promotion was to create interest in the property and entice potential renters
to apply for housing. It was not intended for individuals who were already
interested in housing and submitted a rental application. In order to provide
the best customer service, the promotion will be applied to him. We hope this
resolution is acceptable to Mr. [redacted]. If you have any questions, please
feel free to contact me.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Ms. [redacted]:I have been communicating with Ms. [redacted] (and/or her former roommates) regarding their former residency at River Lofts at Tobacco Row apartment community. For your convenience, J have enclosed the prior correspondence that explains my client's position. Put simply, Ms. [redacted] did...

not end her automatic payments that she set up. At the end of her tenancy, a payment was received by my client in the amount of$600 and was applied to her account ledger. When the apartment was inspected by management at move-out substantial damages w·ere noted to the carpeting and billed. The $600 payment received was applied to the account and a refund of the remaining monies on hand was issued to all residents on the lease. There was no unlawful conduct by the apartment community. This was an error on her end that she would like my client to reverse many months later. However, if we were to provide her a refund of $600, the account would end up with a balance owed. This is something that Ms. [redacted] should have handled directly with her banking institution when the automatic withdrawal occurred.Please let me know if there is any additional information that you may need.