If you love your animal, do not bring him or her to this facilityMy fiancee and I left our dog, Bernie and cat, Penelope in their care while we searched for wedding venues out of town (Nashville, TN)We dropped both pets off on July 19, We left for Nashville early July 20, On Thursday, July 21, we got a phone call from David, a manager at RivermistHe very nonchalantly told me that Penny had a "rough night" and that they were taking her to our vetI asked them to take her to Kenhaven Animal Hospital (they are fantastic and I have the utmost faith in them)At this point, I didn't think anything of it - I went about my day as normalI got an extremely disturbing call from my vet at Kenhaven and he told me that my cat might not make it - she had severe chemical poisoning that had gone from her tongue to her esophagus and into her lungs and liverWe left Nashville early and lost the money we spent on the hotel (hundreds) not to mention we were unable to enjoy this trip that was supposed to be so special to usThis is what happened (from the mouth of David (manager) and Scott (owner) of Rivermist): They tried to clean Penny's kennel but she was aggravated (she was in a new place and nervous - as most cats are when there is a major change of scenery)They decided to clean around herSomehow, the chemical cleaner spilled all over her and they quickly shut the kennelThis is not the part that makes me mad - accidents happen, I understand thisThey proceeded to LEAVE HER IN THE KENNEL for the entire night (without supervision)Furthermore, they did not contact us to see what action we wanted takenThe result of this blatant negligence - Penny had pneumonia, was in the hospital for weeksWhen she was finally able to come home, she had a feeding tube inserted in her throat for monthsShe was unable to consume food orally because of the severe damage to her tongue and throatHer entire tongue and mouth were black and covered in necrotic issueFrom late July until the first week of September, Penny had to be given medications, food and water through the tubeDue to the nature of her care, she had to be taken to Kenhaven Animal Hospital at am every morning and picked up after workThis caused my fiancee and I to miss countless hours of workThe feeding tube finally came out this past week but then the nightmare started all over again - our doctor at Kenhaven Animal Hospital said she had residual poisoning from chemical that had laid dormant in her bodyShe was puking bile and transferred to an intensive care facilityMy pound happy, healthy cat is now on the brink of death and barely poundsIn my most recent conversation with Scott (the owner) - he had the audacity to blame my animalHe said "she attacked our associate"Even if that is the case - you are a facility that is supposed to ensure the safety of my animalMy anger is not with the accident itself, it is with the lack of action taken after the incident to ensure that she would be healthyShe is a cat, of course she was going to lick herselfHad they called us and asked us what we would have liked - I absolutely would have told them to clean her by all means necessary - even sedationA few hours of sedation would have been better than thisIt is now mid September and my cat is in an intensive care facility, has accrued a $bill (for day) and the owner Scott is absolutely unhelpfulThey covered the bills (as they should) until now and even though my vet called them to say this is a direct result of their negligence, they refuse to cover the billIt is a shame that Scott owns a business like thisHe shows no remorse - he only cares about covering his buttHe does not care about the animals that stay in his facilityHis attitude is callus and disgusting - he has cost my family so much money and pain
If you love your animal, do not bring him or her to this facility.
My fiancee and I left our dog, Bernie and cat, Penelope in their care while we searched for wedding venues out of town (Nashville, TN). We dropped both pets off on July 19, 2016.
We left for Nashville early July 20, 2016. On Thursday, July 21, we got a phone call from David, a manager at Rivermist. He very nonchalantly told me that Penny had a "rough night" and that they were taking her to our vet. I asked them to take her to Kenhaven Animal Hospital (they are fantastic and I have the utmost faith in them). At this point, I didn't think anything of it - I went about my day as normal. I got an extremely disturbing call from my vet at Kenhaven and he told me that my cat might not make it - she had severe chemical poisoning that had gone from her tongue to her esophagus and into her lungs and liver. We left Nashville early and lost the money we spent on the hotel (hundreds) not to mention we were unable to enjoy this trip that was supposed to be so special to us.
This is what happened (from the mouth of David (manager) and Scott (owner) of Rivermist): They tried to clean Penny's kennel but she was aggravated (she was in a new place and nervous - as most cats are when there is a major change of scenery). They decided to clean around her. Somehow, the chemical cleaner spilled all over her and they quickly shut the kennel. This is not the part that makes me mad - accidents happen, I understand this. They proceeded to LEAVE HER IN THE KENNEL for the entire night (without supervision). Furthermore, they did not contact us to see what action we wanted taken.
The result of this blatant negligence - Penny had pneumonia, was in the hospital for 2 weeks. When she was finally able to come home, she had a feeding tube inserted in her throat for 2 months. She was unable to consume food orally because of the severe damage to her tongue and throat. Her entire tongue and mouth were black and covered in necrotic issue. From late July until the first week of September, Penny had to be given 4 medications, food and water through the tube. Due to the nature of her care, she had to be taken to Kenhaven Animal Hospital at 7 am every morning and picked up after work. This caused my fiancee and I to miss countless hours of work.
The feeding tube finally came out this past week but then the nightmare started all over again - our doctor at Kenhaven Animal Hospital said she had residual poisoning from chemical that had laid dormant in her body. She was puking bile and transferred to an intensive care facility.
My 18 pound happy, healthy cat is now on the brink of death and barely 10 pounds. In my most recent conversation with Scott (the owner) - he had the audacity to blame my animal. He said "she attacked our associate". Even if that is the case - you are a facility that is supposed to ensure the safety of my animal. My anger is not with the accident itself, it is with the lack of action taken after the incident to ensure that she would be healthy. She is a cat, of course she was going to lick herself. Had they called us and asked us what we would have liked - I absolutely would have told them to clean her by all means necessary - even sedation. A few hours of sedation would have been better than this.
It is now mid September and my cat is in an intensive care facility, has accrued a $1900 bill (for 1 day) and the owner Scott is absolutely unhelpful. They covered the bills (as they should) until now and even though my vet called them to say this is a direct result of their negligence, they refuse to cover the bill.
It is a shame that Scott owns a business like this. He shows no remorse - he only cares about covering his butt. He does not care about the animals that stay in his facility. His attitude is callus and disgusting - he has cost my family so much money and pain.
If you love your animal, do not bring him or her to this facilityMy fiancee and I left our dog, Bernie and cat, Penelope in their care while we searched for wedding venues out of town (Nashville, TN)We dropped both pets off on July 19, We left for Nashville early July 20, On Thursday, July 21, we got a phone call from David, a manager at RivermistHe very nonchalantly told me that Penny had a "rough night" and that they were taking her to our vetI asked them to take her to Kenhaven Animal Hospital (they are fantastic and I have the utmost faith in them)At this point, I didn't think anything of it - I went about my day as normalI got an extremely disturbing call from my vet at Kenhaven and he told me that my cat might not make it - she had severe chemical poisoning that had gone from her tongue to her esophagus and into her lungs and liverWe left Nashville early and lost the money we spent on the hotel (hundreds) not to mention we were unable to enjoy this trip that was supposed to be so special to usThis is what happened (from the mouth of David (manager) and Scott (owner) of Rivermist): They tried to clean Penny's kennel but she was aggravated (she was in a new place and nervous - as most cats are when there is a major change of scenery)They decided to clean around herSomehow, the chemical cleaner spilled all over her and they quickly shut the kennelThis is not the part that makes me mad - accidents happen, I understand thisThey proceeded to LEAVE HER IN THE KENNEL for the entire night (without supervision)Furthermore, they did not contact us to see what action we wanted takenThe result of this blatant negligence - Penny had pneumonia, was in the hospital for weeksWhen she was finally able to come home, she had a feeding tube inserted in her throat for monthsShe was unable to consume food orally because of the severe damage to her tongue and throatHer entire tongue and mouth were black and covered in necrotic issueFrom late July until the first week of September, Penny had to be given medications, food and water through the tubeDue to the nature of her care, she had to be taken to Kenhaven Animal Hospital at am every morning and picked up after workThis caused my fiancee and I to miss countless hours of workThe feeding tube finally came out this past week but then the nightmare started all over again - our doctor at Kenhaven Animal Hospital said she had residual poisoning from chemical that had laid dormant in her bodyShe was puking bile and transferred to an intensive care facilityMy pound happy, healthy cat is now on the brink of death and barely poundsIn my most recent conversation with Scott (the owner) - he had the audacity to blame my animalHe said "she attacked our associate"Even if that is the case - you are a facility that is supposed to ensure the safety of my animalMy anger is not with the accident itself, it is with the lack of action taken after the incident to ensure that she would be healthyShe is a cat, of course she was going to lick herselfHad they called us and asked us what we would have liked - I absolutely would have told them to clean her by all means necessary - even sedationA few hours of sedation would have been better than thisIt is now mid September and my cat is in an intensive care facility, has accrued a $bill (for day) and the owner Scott is absolutely unhelpfulThey covered the bills (as they should) until now and even though my vet called them to say this is a direct result of their negligence, they refuse to cover the billIt is a shame that Scott owns a business like thisHe shows no remorse - he only cares about covering his buttHe does not care about the animals that stay in his facilityHis attitude is callus and disgusting - he has cost my family so much money and pain
If you love your animal, do not bring him or her to this facility.
My fiancee and I left our dog, Bernie and cat, Penelope in their care while we searched for wedding venues out of town (Nashville, TN). We dropped both pets off on July 19, 2016.
We left for Nashville early July 20, 2016. On Thursday, July 21, we got a phone call from David, a manager at Rivermist. He very nonchalantly told me that Penny had a "rough night" and that they were taking her to our vet. I asked them to take her to Kenhaven Animal Hospital (they are fantastic and I have the utmost faith in them). At this point, I didn't think anything of it - I went about my day as normal. I got an extremely disturbing call from my vet at Kenhaven and he told me that my cat might not make it - she had severe chemical poisoning that had gone from her tongue to her esophagus and into her lungs and liver. We left Nashville early and lost the money we spent on the hotel (hundreds) not to mention we were unable to enjoy this trip that was supposed to be so special to us.
This is what happened (from the mouth of David (manager) and Scott (owner) of Rivermist): They tried to clean Penny's kennel but she was aggravated (she was in a new place and nervous - as most cats are when there is a major change of scenery). They decided to clean around her. Somehow, the chemical cleaner spilled all over her and they quickly shut the kennel. This is not the part that makes me mad - accidents happen, I understand this. They proceeded to LEAVE HER IN THE KENNEL for the entire night (without supervision). Furthermore, they did not contact us to see what action we wanted taken.
The result of this blatant negligence - Penny had pneumonia, was in the hospital for 2 weeks. When she was finally able to come home, she had a feeding tube inserted in her throat for 2 months. She was unable to consume food orally because of the severe damage to her tongue and throat. Her entire tongue and mouth were black and covered in necrotic issue. From late July until the first week of September, Penny had to be given 4 medications, food and water through the tube. Due to the nature of her care, she had to be taken to Kenhaven Animal Hospital at 7 am every morning and picked up after work. This caused my fiancee and I to miss countless hours of work.
The feeding tube finally came out this past week but then the nightmare started all over again - our doctor at Kenhaven Animal Hospital said she had residual poisoning from chemical that had laid dormant in her body. She was puking bile and transferred to an intensive care facility.
My 18 pound happy, healthy cat is now on the brink of death and barely 10 pounds. In my most recent conversation with Scott (the owner) - he had the audacity to blame my animal. He said "she attacked our associate". Even if that is the case - you are a facility that is supposed to ensure the safety of my animal. My anger is not with the accident itself, it is with the lack of action taken after the incident to ensure that she would be healthy. She is a cat, of course she was going to lick herself. Had they called us and asked us what we would have liked - I absolutely would have told them to clean her by all means necessary - even sedation. A few hours of sedation would have been better than this.
It is now mid September and my cat is in an intensive care facility, has accrued a $1900 bill (for 1 day) and the owner Scott is absolutely unhelpful. They covered the bills (as they should) until now and even though my vet called them to say this is a direct result of their negligence, they refuse to cover the bill.
It is a shame that Scott owns a business like this. He shows no remorse - he only cares about covering his butt. He does not care about the animals that stay in his facility. His attitude is callus and disgusting - he has cost my family so much money and pain.