Riverpark Car Wash

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ In respond to case # [redacted] Dear customer, we pride our self's in doing a good job and proving Good service for reasonable costWe are humans and we can make mistakes Also we know how you feel about your damage in your vehicle but you have to Realize that over the years the car gets old I [redacted] personally explain to you And offered you to get it fixedThat is still my word, even without knowing if Your car had preexisting damagesIncluded is a form which you also signed stating We are not responsible for any damagedPlease fill free to bring your vehicle any time please let me know in advanced to have my mechanic hereThank you River Park Carwash

Initial Business Response / [redacted] (1000, 8, 2015/11/17) */ Dear value customer, River park car wash is not responsible for any previous damaaes, which is posted at the entrance of the car wash, the damage that you are complainginq about are not made by the car wash equipment the chips you have on your vechicle are from a sand storm or from driving on the freeway behind the simi strucksThe carwash does not have any kind of material to cause any kind of those chips sorry for any inconvience! River park car wash Initial Consumer Rebuttal / [redacted] (4200, 15, 2015/12/08) */ I have just received the response from the business, I feel that they are not taking responsibility for their wrong doing, my car has never been through a "Sand storm" I feel they are mocking me and I feel they need to be responsibleI am willing to take this matter to small claims court

Initial Business Response /* (1000, 5, 2015/05/19) */
Per Business: Riverpark Car Wash is not responsible for damages to vehicles as stated on the signs we have postedObviously this is an older model car that may have loose parts already that we don't know aboutSorry for any inconvenience we
cannot make any refunds at this time
Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, as previously stated, the tail light was not altered, not aftermarket, and not looseThat policy is not a fair practice done by the companyIf need be, *** can even check with the employees that were present on the time and dated I statedIf it was not because of anything I did it is only fair I'm compensated in some way because his equipment was solely responsible for the damageI even took pictures of the damaged causedI would be open to possible partial reimbursement (of no less than half if it means some progress can be made and this case closed so neither of us has to deal with it anymore)It is only fair
Final Consumer Response /* (4200, 9, 2015/05/26) */
My apologies, I meant *** in my last comment

Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Value customer,
At the time you signed up in the unlimited was club it was only a promotion for $9.99 and on the contract you signed states that River park car wash reserves the right to cancel, amend, or change the program from time to...

time as it feels necessary and it also says we do not give any refund. The unlimited monthly pass is your responsibility to use it or choose not to.
Sorry for any inconvenience
River park car wash.

Initial Business Response /* (1000, 5, 2015/07/24) */
In respond to case # 89063759 [redacted] Dear customer, we pride our self's in doing a good job and proving Good service for reasonable cost. We are humans and we can make mistakes Also we know how you feel about your damage in your vehicle...

but you have to Realize that over the years the car gets old I [redacted] personally explain to you And offered you to get it fixed. That is still my word, even without knowing if Your car had preexisting damages. Included is a form which you also signed stating We are not responsible for any damaged. Please fill free to bring your vehicle any time please let me know in advanced to have my mechanic here. Thank you River Park Carwash

Initial Business Response /* (1000, 8, 2015/11/17) */
Dear value customer, River park car wash is not responsible for any previous damaaes, which is posted at the entrance of the car wash, the damage that you are complainginq about are not made by the car wash equipment the chips you have on your...

vechicle are from a sand storm or from driving on the freeway behind the simi strucks. The carwash does not have any
kind of material to cause any kind of those chips sorry for any inconvience! River park car wash
Initial Consumer Rebuttal /* (4200, 15, 2015/12/08) */
I have just received the response from the business, I feel that they are not taking responsibility for their wrong doing, my car has never been through a "Sand storm" I feel they are mocking me and I feel they need to be responsible. I am willing to take this matter to small claims court.