Rivers bend Apartment Homes

Review: In may I was diagnosed with stomach cancer while I was out sick rivers bend automatically renewed my lease. When I returned I informed them that I was going to have to move back to N.C. to undergo chemo. My rent was $764 a month and my original lease ran out on July 13 2013. I moved out before June 11 which was 1 month before my original lease expired. Now Rivers Bend wants to charge me $845.29 for July rent plus $1780.00 for breaking the automatic extended lease. I believe this is highly unfair and even sent Rivers Bend notes from my doctors detailing my condition. I do not see where I should have to pay more than 2 months rent at the original rate at the most However [redacted] the manager at Rivers Bend is Impossible to talk to. Please try to help me resolve this matter.Desired Settlement: I should only be charged 2 months rent at the original rate at the most. I should not be penalized for coming down with terminal cancer.

Business

Response:

RE case # [redacted]

Dear [redacted]:

River's Bend Apartment Homes is writing this letter in reference to the above mentioned case.

The early termination procedures and automatic renewal policy are specified in Sections 3 (f) and (h) of the Lease Agreement [redacted] signed and initialed on July 9, 2012.

Enforcing standard contractual terms does not constitute a "penalty." In fact, in provides the lessee the option to prematurely terminate the Lease Agreement with or without cause in the event of unforeseen consequences.

While we sympathize with [redacted] situation, due to Fair Housing laws we must consistently apply the terms toe very resident. If you should need any additional information, please contact me at [redacted].

Sincerely,

Suport Manager

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

River Bend is saying I owe the following damages that I have sent you.

First on the apartment condition and disclosure report in light print it shows that the stains were already on the carpet when I moved in. I did not write it down again since it was already on the report.

Second [redacted] says my bill is paid in full to 6-13-2013 and my move out date was 6-11-2013 the meter was changed back to River's Bend I do not owe a power bill.

Third my contract with cable service was cancelled and the boxes returned. I do not own for cable services after 06-11-2013. All utilities were notified about my leaving and was given my new address to send my bills.

thank you

Business

Response:

Dear [redacted]:

River's Bend Apartment Homes is writing this letter in reference to the above mentioned case.

The move-on inspection signed and dated July 12,2012 indicated that the carpet have been professionally shampooed and was in good condition with no stains. The only notations listed are three tiny orange stains in front of the stove in the kitchen, as well as an orange stain around the toilet in the bathroom. [redacted].

At move-out, there was a large, non-correctable bleach stain in the living room. In addition, the carpet throughout the apartment had sustained medium and heavy wear. Due to the significant non-correctable damage, the carpet had to be replaced.

Per Section 2(b) of the Lease Agreement, the Lessee agrees to maintain electric, water/swear, and or heat in the premises for the entire lease term. [redacted] terminated the lease effective July 31, 2013, and was responsible for maintaining utilities through that date. [redacted] has verified that a previous adjustment was made, leaving a balance due in the amount of [redacted]. This amount represents water usage through July 31, 2013, as well as a prorated cable charge for June 1-11, 2013.

The outstanding balance in the amount of [redacted] has been paid in full. if you should need any additional information, please feel free to contact me at [redacted].

Sincerely,

Business

Response:

Dear [redacted]:

In accordance with the policy outlined in section 3(f) regarding prematurely terminating the Lease Agreement, the required termination monies were as follows:

A. Early termination fee

[equivalent to two (2) times Total monthly rent ([redacted]

B. July 2013 rent

[[redacted] per rent Concession Addendum] [redacted]

[redacted]

Written notice and payment in the amount of [redacted] were received and posted to [redacted] account on June 28, 2013 to effectively terminate the Lease on July 31, 2013.

Please refer to the first page in the lease Agreement, which lists Total Monthly Rent in the amount of [redacted]

Please let me know if I can be of further assistance.

Sincerely,