Riverside Alpha Group

Re: [redacted] ***; Complaint ID – [redacted] We are in receipt of your notification dated September 13, regarding Ms [redacted] ***’s dissatisfaction with our firm’s original responseAgain Ms***’s account has been reviewed and I assure you no further contact has been made by our offices since July 14, Not only did our company stop all attempts to contact her on said date but also Ms***’s account was completely closed and removed from our collection floor as of August 9, once in receipt of her complaintTherefore Ms***’s allegations have been found completely meritlessFor the second time, we apologize for any alleged misconduct by our representatives however no further contact has or will be madeOur firm is well versed in the FDCPA including other state and local collection regulations and we strive to ensure our representatives obey and adhere to all collection laws governed by the FDCPA, the FTC and the Attorney GeneralIn order to provide Ms [redacted] with a resolution, her account was removed and closed from ALL Active databases within our offices to prevent further contact from our agentsMs [redacted] is welcome to contact me personally should she desire to resolve her outstanding obligation or if she has any additional questions, comments or concerns With Regard, Riverside Alpha Group

Re: [redacted] ***; Complaint ID: [redacted] Once in receipt of your notice dated June 12, regarding a complaint your office received from Mr [redacted] ***, we began a thorough internal examination regarding his account and these were the results of my investigation.On May 17, 2017, Riverside Alpha Group began efforts to contact Mr [redacted] about his outstanding Kay Jewelers account ending in # [redacted] which he opened on November 16, Mr***'s account was eventually charged off due todelinquency on October 17, with a balance of $890.28.Although our office's may obtain New York accounts on occasion when receiving outsourced files, typically these accounts are scrubbed out of our system to avoid landing on our collection floorUnfortunately, somehow an error occurred in our offices during our scrubbing process and Mr [redacted] was one of the consumer's whose account slipped through the cracksWe are very sorry for this mistake and have thoroughly corrected this error.Furthermore, to address Mr***'s complaint more specifically, we have discovered some inconsistencies between the allegations in the complaint and our internal records however we do apologize for any inconvenience we may havecausedWe thank Mr [redacted] for bringing this matter to our attention as it is our company's goal to always provide effective service to our consumers while reaching resolution for both parties.Moreover, on behalf of Riverside Alpha Group, I deeply apologize for the oversight in our office while attempting to collect on a New York accountWe take full responsibility for our error and have updated our systems to assure an incident like this will not occur in the futureAgain, we apologize for any alleged misconduct by our representativesOur company iswell versed in the FDCPA including other state and local collection regulations and we strive to ensure our representativesobey and adhere to all collection laws governed by the FDCPA, the FTC and the Attorney General.Additionally, we would like to inform Mr [redacted] as well as the Revdex.com that Frontier Financial Group must have obtained Mr***'s account illegallyAs per National Credit Adjusters, which is the company from which Platinum Holdings Group, LLC purchased Mr***'s account prior to outsourcing it to our office, denies any association with Frontier Financial Group.Lastly, we apologize for the delay in our response should there be any further questions or concerns, or if I may provide further assistance, kindly contact me personally

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*they are still harassing me and threatening lawsuit and never show up and continue to call my work
Regards,
*** ***

Re: *** *** Complaint ID - *** We are in receipt of your notification dated July 18, regarding a complaint your office received from Ms*** ***I have reviewed Ms***'s statement, and conducted a thorough internal investigation regarding her account in our office
Therefore, the following will summarize the context of my analysis. Ms*** opened her spotloan.com accountending in #3224-on January 6, and paid on it until June 5, Once defaulting on her account Ms***'s account was soon charged off on September 18, On June 10,2016, Platinum Holdings Group, LLC, a debt buyer based in California, gained possession of Ms***'s spotloan.com account and quickly assigned and outsourced her account to our firm Riverside Alpha Group. Riverside Alpha Group began efforts to Contact Ms*** regarding her outstanding account Balance on July 11, Our representatives attempted to contact Ms*** on only two separate occasions and although our agents first attempted to communicate with Ms*** at the telephone numbers associated with her spotloan.com account she was unsuccessfulTherefore, pursuant to Section 803(7) and 805(a)(3), without having knowledge that Ms***'s employer prohibited calls, our agent attempted to contact Ms*** at her place of employmentDespite our firm's attempts to assist Ms*** in settling her debt no resolution could be met and no further contact was made after July 14, 2016. While we understand the concept of harassment is subjective, our agency has conducted themselves professionally and within the guidelines of the FDCPAAlthough we have discovered some inconsistencies between the allegations in the complaint written by Ms*** and our internal records, we do apologize for any inconvenience we may have causedWe absolutely do not Condone treatment in the manner that Ms*** has describedThe representative that spoke with Ms*** has been counseled and is required to attend additional training which we will absolutely provide. Again, we apologize for any alleged misconduct by our representativesOur company is well versed in the FDCPA including other state and local collection regulations and we strive to ensure our representatives obey and adhere to all collection laws governed by the FDCPA, the FTC and the Attorney GeneralIn order to provide Ms*** with a resolution, we have removed and closed her account from ALL Active databases within our offices to prevent further contact from our agentsMs*** is welcome to contact me personally should she desire to resolve her outstanding obligation or if she has any additional questions, comments or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thank you for helping me to get this company to stop calling me *** *** is my son but I do not know where he is and I have told them that many times Every time I asked themto remove my phone number and to stop calling me they became rude stating that they would not remove my number and that they would in fact continue calling me Which they did I would like theirbehavior toward me to remain on file Every single word in my complaint was true therefore I do not know how they could say there were inconsistencies As long as they leave m alone you do not needto continue this case Again, thank youI appreciate your help *** ***

Re: *** ***; Complaint ID- *** We are in receipt of your online communication regarding a complaint your office received from Ms*** ***. Immediately upon receipt and after reviewing Ms*** statement, the associated account was identified, and we made sure Ms***
phone number had been removed and a formal internal investigation into the matter was launchedBelow is a detailed report summarizing the results of my internal investigation. Our firm, Riverside Alpha Group, gained possession of an account belonging to a Mr*** * *** and began attempting to reach our consumer regarding a personal business matter. Our agents made a handful of phone calls to the numbers associated to our consumer’s account and one of the numbers listed as a reference led to Ms*** *** whom happens to be our consumer’s motherWhile we understand Ms*** frustration, we were simply trying to reach her son, our consumer, Mr***Once properly notified that our agents were contacting an incorrect phone number Ms*** number was in fact removed from our system While we have discovered some inconsistencies between the allegations in the complaint written by Ms*** and our internal records, we do apologize for any inconvenience caused to herOur company is well versed in the FDCPA including other state and local collection regulations and we strive to ensure our representatives obey and adhere to all collection laws governed by the FDCPA, the FTC and the Attorney General In order to provide Ms*** with a resolution, we would like to reiterate our immediate action of removing her number from our active database to prevent further contactMs*** is welcome to contact me personally should she have any additional questions, comments or concerns, or if I may provide further assistance, kindly contact me by phone at *** *** or via email at *** With Regard, *** *** *** *** Riverside Alpha Group

Re: [redacted]; Complaint ID: [redacted]Once in receipt of your notice dated June 12, 2017 regarding a complaint your office received from Mr. [redacted], we began a thorough internal examination regarding his account and these were the results of my investigation.On May 17, 2017, Riverside Alpha...

Group began efforts to contact Mr. [redacted] about his outstanding Kay Jewelers account ending in #[redacted] which he opened on November 16, 2009. Mr. [redacted]'s account was eventually charged off due todelinquency on October 17, 2010 with a balance of $890.28.Although our office's may obtain New York accounts on occasion when receiving outsourced files, typically these accounts are scrubbed out of our system to avoid landing on our collection floor. Unfortunately, somehow an error occurred in our offices during our scrubbing process and Mr. [redacted] was one of the consumer's whose account slipped through the cracks. We are very sorry for this mistake and have thoroughly corrected this error.Furthermore, to address Mr. [redacted]'s complaint more specifically, we have discovered some inconsistencies between the allegations in the complaint and our internal records however we do apologize for any inconvenience we may havecaused. We thank Mr. [redacted] for bringing this matter to our attention as it is our company's goal to always provide effective service to our consumers while reaching resolution for both parties.Moreover, on behalf of Riverside Alpha Group, I deeply apologize for the oversight in our office while attempting to collect on a New York account. We take full responsibility for our error and have updated our systems to assure an incident like this will not occur in the future. Again, we apologize for any alleged misconduct by our representatives. Our company iswell versed in the FDCPA including other state and local collection regulations and we strive to ensure our representativesobey and adhere to all collection laws governed by the FDCPA, the FTC and the Attorney General.Additionally, we would like to inform Mr. [redacted] as well as the Revdex.com that Frontier Financial Group must have obtained Mr. [redacted]'s account illegally. As per National Credit Adjusters, which is the company from which Platinum Holdings Group, LLC purchased Mr. [redacted]'s account prior to outsourcing it to our office, denies any association with Frontier Financial Group.Lastly, we apologize for the delay in our response should there be any further questions or concerns, or if I may provide further assistance, kindly contact me personally.

Re: [redacted] Complaint ID -...

[redacted]
   We are in receipt of your notification dated July 18, 2016 regarding a complaint your office received from Ms. [redacted]. I have reviewed Ms. [redacted]'s statement, and conducted a thorough internal investigation regarding her account in our office. Therefore, the following will summarize the context of my analysis.
   Ms. [redacted] opened her spotloan.com accountending in #3224-01 on January 6, 2014 and paid on it until June 5, 2014. Once defaulting on her account Ms. [redacted]'s account was soon charged off on September 18, 2014. On June 10,2016, Platinum Holdings Group, LLC, a debt buyer based in California, gained possession of Ms. [redacted]'s spotloan.com account and quickly assigned and outsourced her account to our firm Riverside Alpha Group.
   Riverside Alpha Group began efforts to Contact Ms. [redacted] regarding her outstanding account Balance on July 11, 2016. Our representatives attempted to contact Ms. [redacted] on only two separate occasions and although our agents first attempted to communicate with Ms. [redacted] at the telephone numbers associated with her spotloan.com account she was unsuccessful. Therefore, pursuant to Section 803(7) and 805(a)(3), without having knowledge that Ms. [redacted]'s employer prohibited calls, our agent attempted to contact Ms. [redacted] at her place of employment. Despite our firm's attempts to assist Ms. [redacted] in settling her debt no resolution could be met and no further contact was made after July 14, 2016.
  While we understand the concept of harassment is subjective, our agency has conducted themselves professionally and within the guidelines of the FDCPA. Although we have discovered some inconsistencies between the allegations in the complaint written by Ms. [redacted] and our internal records, we do apologize for any inconvenience we may have caused. We absolutely do not Condone treatment in the manner that Ms. [redacted] has described. The representative that spoke with Ms. [redacted] has been counseled and is required to attend additional training which we will absolutely provide.
  Again, we apologize for any alleged misconduct by our representatives. Our company is well versed in the FDCPA including other state and local collection regulations and we strive to ensure our representatives obey and adhere to all collection laws governed by the FDCPA, the FTC and the Attorney General. In order to provide Ms. [redacted] with a resolution, we have removed and closed her account from ALL Active databases within our offices to prevent further contact from our agents. Ms. [redacted] is welcome to contact me personally should she desire to resolve her outstanding obligation or if she has any additional questions, comments or concerns.

Here is a letter I recieved via email. The address and phone numbers are listed.