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Riverside Auto Body

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Riverside Auto Body Reviews (1)

Review: Repair was done on car. Bumper is after market does not fit well is dented and scratched by repair technician upon install. Other work agreed to - buffing out scratches and dents and painting done extremely poorly. One section by rear passenger door not even 'flush' upon painting. Mudguard was not repaired - as stated on estimate - it was removed and put back on incorrectly and scratched the car in doing so. Car looks terrible. Spoke with [redacted] - [redacted] - on 6/** when I picked up the car. She stated we would work something out if I called her Monday. She avoided my calls until I went in tonight. States work performed was sufficient for amount I paid. Repair tech gets aggressive when he is questioned. They are closing their business on Friday 6/** as I just discovered. I would have NEVER gone there had this info been disclosed. [redacted] has no intention of making things right. Even if addtl work is overlooked, bumper is not even close to being satisfactory. [redacted] stated estimate said after market bumper - I was not aware of this. Regardless one side is flush another is not and paint is not good. It should not be about 'you got your money's worth', it should be about the customer being satisfied. Irony is they have a sign up front that states "pledge efforts to offer best service, if not completely satisfied please let us know". Car is also suddenly I making a noise that it did not make before. We repaired my husband' scar there in January with the [redacted] - [redacted] - who has unfortunately passed away. His wife [redacted] is handling the business now. We never had a problem with [redacted] and my husband's car was brought back 3 times for addtl repairs which [redacted] did and also offered to pay for a rental car so my husband would not be inconvenienced. That is customer service. Not telling customer you got what you paid for.Desired Settlement: Technician is very aggressive - [redacted] wouldn't let me be outside when she spoke to him. Even if I wanted them to 'make it right', I am uncomfortable with tech and they are also closing Fri. If bumper needs to be removed to be fitted properly, I am afraid another place will not be able to do it with the existing bumper. I want my car fixed properly or my money back so I can go to a different place - one that honors their commitments and is not held hostage by an aggressive repair tech who does not stand behind his work. I would be willing to compromise for a reduction and pay for the bumper and tire - even though I honestly believe I will have to replace the bumper again. I am asking for reimbursement of the rental car as I did not file a claim with the insurance company. Roughly $75.

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Description: AUTO BODY REPAIR & PAINTING, AUTO REPAIR & SERVICE

Address: 3150 Riverside DR, Sault Sainte Marie, Michigan, United States, 49783

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