Riverside Campground

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowBelow is right from the websiteWe did not make a depositHow can they take a deposit when we didn't send a deposit We did not even un-hook our trailer We were at this campground for less then minutes We called minutes before arriving to see if they had sites Which they had plentySo we did not take a site for the minutes from when we called that caused them to lose income It the true spirit of the Revdex.com how does it seem fair they could take my money At the very least the Revdex.com should warn people about a company that would take a person's money from hiding from a no refund policy from deposits Anyone with an ounce of decency would just given the money back since they were not happy with the surroundings and the site did not meet the expectations when described to me over the phoneIt's just deceitful and wrong to treat a family like this who is trying to make ends meetWhat's fair is fair and this is not fair No one looking at this can see that what she did id FAIR Deposit Policy: A 50% deposit is required for reservations Cancellations received more than weeks prior to your reservation date will be refunded half of deposit Deposits for cancellations received less than weeks prior to your reservation date will not be refunded Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowAgain the refund policy on your website clearly states “Cancellations received more than weeks prior to your reservation date will be refunded half of deposit Deposits for cancellations received less than weeks prior to your reservation date will not be refunded.” I did not give you a depositAlso something I completely forgot about until my wife reminded me was when we went back to the office and told the person at the desk we did not like the sites offered and wanted a refund She said the owner would need to do the refund as she doesn’t know how to do refunds Never did she mention to me that I would not be refunded my money It wasn’t until you called me at 8:that night to inform me that you do not give refunds and you were going to hold ½ the money If the person at the front would have told me I would be losing $I might have stayed but that was never explained to me I was only told the owner would process my refundHence the reason you had to call and explain it to meSo why didn't she state that to me when I asked for a refund? Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Again the refund policy on your website clearly states “Cancellations received more than 2 weeks prior to your reservation date will be refunded half of deposit.  Deposits for cancellations received less than 2 weeks prior to your reservation date will not be refunded.”  I did not give you a deposit. Also something I completely forgot about until my wife reminded me was when we went back to the office and told the person at the desk we did not like the sites offered and wanted a refund.  She said the owner would need to do the refund as she doesn’t know how to do refunds.  Never did she mention to me that I would not be refunded my money.  It wasn’t until you called me at 8:40 that night to inform me that you do not give refunds and you were going to hold ½ the money.  If the person at the front would have told me I would be losing $200.00 I might have stayed but that was never explained to me.  I was only told the owner would process my refund. Hence the reason you had to call and explain it to me. So why didn't she state that to me when I asked for a refund?
Regards,
[redacted]

Our policy, clearly stated by a large sign at check in is that there are no refunds, the credit card receipt they sign states no refunds, our website displays our no refund policy and any correspondence via email also states that policy. The individual attempted to refute this with [redacted]...

and they ruled in our favor. We did make an attempt to remedy the situation when we offered numerous other sites available to him, but he chose to go to another campground.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Below is right from the website. We did not make a deposit. How can they take a deposit when we didn't send a deposit.   We did not even un-hook our trailer.  We were at this campground for less then 15 minutes.  We called 45 minutes before arriving to see if they had sites.  Which they had plenty. So we did not take a site for the 45 minutes from when we called that caused them to lose income.  It the true spirit of the Revdex.com how does it seem fair they could take my money.  At the very least the Revdex.com should warn people about a company that would take a person's money from hiding from a no refund policy from deposits.  Anyone with an ounce of  decency would just given the money back since they were not happy with the surroundings and the site did not meet the expectations when described to me over the phone. It's just deceitful and wrong to treat a family like this who is trying to make ends meet. What's fair is fair and this is not fair.  No one looking at this can see that what she did id FAIR.   Deposit Policy: A 50% deposit is required for reservations.  Cancellations received more than 2 weeks prior to your reservation date will be refunded half of deposit.  Deposits for cancellations received less than 2 weeks prior to your reservation date will not be refunded.
Regards,
[redacted]

Again, at check in, it is very clearly stated that there is a no refund policy.  The credit card receipt that was signed said no refund.  This is the policy of campgrounds and hotels throughout the region.  It is not only our establishment.