Riverside Dodge Chrysler Jeep

Warranty on 2013 [redacted]. Synchro issues / transmission I had bought my [redacted] in 2013 it currently has 1 month warranty left on the vehicle. When I first brought it into the shop to get it repaired it was at 2 months warranty. I finally got a reply from them saying they will not be fixing my [redacted]. During this call I was getting accused of abusing my vehicle and getting blamed for the issue of the vehicle followed by a [redacted] conversation with the service manager in witch he didn't resolve or deal with the issue [redacted]. The problem first started at 35,000-40,000 km where the syncro in the transmision allowing me to shift from 3rd to 2nd would not work. I had got this fixes thinking all was fine. Then about 3-4 months later I had almost the exact same issue except now opposite. The issue now was shifting from 2nd to 3rd over 2,500 rpm where it would not shift into gear. I brought it back to [redacted] to get them to look at the vehicle. (Brought in October 2nd). Finally heard back today October 30th that they will not be warrinting my vehicle. As for the service mangers words it was abuse to the vehicle. I couldn't say anything otherwise I was getting accused of something I did. And still never got a answer as to what caused the problem.now my situation rite now is my vehicle is in pieces without my consent I cannot drive my vehicle witch I drove there to get looked at. And they will not put it back together the way it was Still driveable and able to get me from point a to b Desired SettlementHave they vehicle back in working order and refund the time that I have been without the vehicle. [redacted]Business Response The customer reported that when they shifted the vehicle from second to third gear at 2500 RPM they heard a grinding noise. Our transmission tech with over 20 years of experience road tested and inspected the operation on the road and performed a hoist inspection. The tech's results confirmed that there was a shifting and grinding issue with the customer's vehicle and that [redacted]) approval would be required to complete the repair. The customer was notified that the transmission would need dismantling and that digital imaging, fluid samples and tech measurements would be required for warranty approval. The [redacted] district Manager was contacted and a [redacted] authorization teardown was required. They requested digital imaging of gears, shafts, fluids, etc were required for warranty approval. The customer was also shown, on a dealership visit, a gear that was removed from the transmission body showing severe wear of the teeth on the gear and was also instructed at this time the all the data had been sent to [redacted] for approval and that repairs of this magnitude require approved prior to repair and that this is not a dealership level repair. [redacted] reviewed all the data sent to them and a determination was made that the damage to the transmission was not due to a prior repair on May 23, 2015. The findings revealed that the fault could have been caused by poor driving habits, neglect, improper use of a standard transmission driving operation or possible abuse and that the repair would not be warrantable. These decisions are not made at the dealership level and the factors in making the decisions are completed by [redacted] management, engineers and professionals. The customer was informed of the decision and that the vehicle is still disassembled and is sitting at our dealership holding compound. A contact number for [redacted]'s Customer Service hotline was provided to the customer. This is how the customer could receive further clarification on their decision or request assistance from [redacted] in regards to warranty coverage. We have not received any contact from the customer or from the [redacted] customer care group in regards to the situation to date.