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Riverside EMS Reviews (2)

In response to your letter dated 10/6/we provide the following: 1.) The dishwasher door was not being closed by the tenants properly, to the point it was not clicking shut, we showed them over and over, we even offered to purchase them a new dishwasher 2.) We have no reports that they ever told us the house smelled of cat urine; it would have been resolved immediately 3.) The air unit was responded to in general maintenance, again no report of maintenance need 4.) We were never asked to help with their electric bill due to the faulty air unitThe current tenants living in the house have never had a complaint about the AC unit 5.) The flooring, to help satisfy this, I replaced all flooring in the bathrooms and kitchen with vinyl flooring that was appropriate for the space (Not plastic) 6.) The ceiling leak was repaired immediately, the leak happened in an overnight inch rain 7.) We added circuit breakers, no issue; the electrician took care of it when we were notified of a problem 8.) The date to move out is clearly stated in the contract that they signed 9.) As for the damages, the house was left a complete mess We have properties, please visit our website ratchfordproperties.com you will clearly see we are a professional rental company with a good reputation The current tenants that live there now enjoy the property and our excellent maintenance they have renewed their lease for another year Sincerely, Robert Ratchford Ratchford Properties LLC

In response to your letter dated 10/6/2015 we provide the following:
 
1.)
style='font-family: "Times New Roman"; font-size: 7pt; font-style: normal; font-variant: normal; font-weight: normal;'>    The dishwasher door was not being closed by the tenants properly, to the point it was not clicking shut, we showed them over and over, we even offered to purchase them a new dishwasher.
2.)    We have no reports that they ever told us the house smelled of cat urine; it would have been resolved immediately.
3.)    The air unit was responded to in general maintenance, again no report of maintenance need. 
4.)    We were never asked to help with their electric bill due to the faulty air unit. The current tenants living in the house have never had a complaint about the AC unit.
5.)    The flooring, to help satisfy this, I replaced all flooring in the bathrooms and kitchen with vinyl flooring that was appropriate for the space.  (Not plastic).
6.)    The ceiling leak was repaired immediately, the leak happened in an overnight 2 inch rain.
7.)    We added circuit breakers, no issue; the electrician took care of it when we were notified of a problem.
8.)    The date to move out is clearly stated in the contract that they signed. 
9.)    As for the damages, the house was left a complete mess.
 
We have 65 properties, please visit our website ratchfordproperties.com you will clearly see we are a professional rental company with a good reputation.  The current tenants that live there now enjoy the property and our excellent maintenance they have renewed their lease for another year.
 
Sincerely,
 
Robert Ratchford
Ratchford Properties LLC

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