Riverside Garage

Hello, I am responding to a claim filed against Lone Star Special Tees by [redacted] The customer has worked with prior sales people at our company before being taken over by our sales manager Our [redacted] worked to communicate well and provide excellent customer service to ***, as we do with all of our over 3,customers We have been in business for almost years and hold great value in our customers Unfortunately [redacted] was not satisfied with our printing, although our product and printing were excellent, she was not happy with the logo placement For some reason we kept printing the wrong logo in the wrong place We took notes and entered all the information into our system, took extra steps on several orders to ensure a happy customer, but we could not seem to do what she wanted After several attempts at this with several different sales people, we made the decision to cut ties We did give the customer free shirts worth over $at no charge If the customer wanted to know who the owner of the company or operating manager was, she could have easily found this on the internet or by calling our office The customer was angry and I’m guessing felt rejected and chose to complain publically instead Please let me know if I can assist in any other way [redacted] ***

Hello, I am responding to a claim filed against Lone Star Special Tees by *** *** The customer has worked with prior sales people at our company before being taken over by our sales manager. Our *** *** *** *** worked to communicate well and provide excellent customer
service to ***, as we do with all of our over 3,customers. We have been in business for almost years and hold great value in our customers. Unfortunately *** was not satisfied with our printing, although our product and printing were excellent, she was not happy with the logo placement. For some reason we kept printing the wrong logo in the wrong place. We took notes and entered all the information into our system, took extra steps on several orders to ensure a happy customer, but we could not seem to do what she wanted. After several attempts at this with several different sales people, we made the decision to cut ties. We did give the customer free shirts worth over $at no charge. If the customer wanted to know who the owner of the company or operating manager was, she could have easily found this on the internet or by calling our office. The customer was angry and I’m guessing felt rejected and chose to complain publically instead. Please let me know if I can assist in any other way *** ** ***

Complaint: ***
I am rejecting this response because:The letter from Lonestar Tees states that I was given FREE shirts worth over $at no chargeThat is false! Please provide proof because it never was never given to us I also have all their email paper trail since day one years agoorders to where they have made mistakesPast mistakes and this recent one where *** emailed me admitting the mistake with this order againI have purchased an order that I didn't approve of or asked to get made that way just not to not make matters worseI don't appreciate the company telling lies on their situation The only reason I asked for the owner was because I felt *** made a decisions based on her own mistakesI didn't make the decision to place complaint because I was angry" I chose to place this complaint for no fault to our order" I hope to god that the call came in thru my recorded line to let you'll hear what was really said and how I was treated and how you decided to end our relationshipAs of today I am sending out a request from my advertisement team, where they record my calls and look for this callI'm very very bothered that I was cut off because of the mistakes that you madeIf was my fault any of the times I will fully accept responsibility, this is not the caseIt's not my faultI don't appreciate the lies being told either.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:The letter from Lonestar Tees  states that I was given FREE shirts worth over $450.00 at no charge. That is false! Please provide proof because it never was never given to us.  I also have all their email paper trail since day one 3 years ago. orders to where they have made mistakes. Past mistakes and this recent one where [redacted] emailed me admitting the mistake with this order again. I have purchased an order that I didn't approve of or asked to get made that way  just not to not make matters worse. I don't appreciate the company telling lies on their situation.  The only reason I asked for the owner was because I felt [redacted] made a decisions based on her own mistakes. I didn't make the decision to place complaint because I was angry. " I chose to place this complaint for no fault to our order" I hope to god that the call came in thru my recorded line to let you'll hear what was really said and how I was treated and how you decided to end our relationship. As of today I am sending out a request from my advertisement team, where they record my calls and look for this call. I'm very very bothered that I was cut off because of the mistakes that you made. If was my fault any of the times I will fully accept responsibility, this is not the case. It's not my fault. I don't appreciate the lies being told either. 
Regards,
[redacted]

Hello, I am responding to a claim filed against Lone Star Special Tees by [redacted]. The customer has worked with 2 prior sales people at our company before being taken over by our sales manager.  Our [redacted] worked to communicate well and provide excellent customer...

service to [redacted], as we do with all of our over 3,000 customers.  We have been in business for almost 25 years and hold great value in our customers.  Unfortunately [redacted] was not satisfied with our printing, although our product and printing were excellent, she was not happy with the logo placement.  For some reason we kept printing the wrong logo in the wrong place.  We took notes and entered all the information into our system, took extra steps on several orders to ensure a happy customer, but we could not seem to do what she wanted.  After several attempts at this with several different sales people, we made the decision to cut ties.  We did give the customer free shirts worth over $450 at no charge.  If the customer wanted to know who the owner of the company or operating manager was, she could have easily found this on the internet or by calling our office.  The customer was angry and I’m guessing felt rejected and chose to complain publically instead.  Please let me know if I can assist in any other way.              [redacted]