Riverside Inn

Please provide a credit card number that can be used to return the funds to mr murphy as we do not keep them on file. #222222;" /> The policy of our Inn is in keeping with the industry standards. A cancelation made within 72 hours of the arrival date is subject to payment of the first nights lodging unless the room is filled. We feel this is quite liberal as many businesses will require payment for the two nights lodging which the business lost and/or a late cancelation fee. This customer received a government discount although they made the reservation as a private citizen. This individual was also a part of a group which made reservations for the meeting they wished to attend in town and that moved the cancelation period out to 30 days prior to arrival. Although we understand the loss of a child is a tragic event, this did not occur to the customer, rather, his friend lost a relative. We certainly would not add to the loss of a grieving parent. The call would have been cut short and we would have told the parent to return to their family and that the reservation would be canceled without hesitation. We are a small mom-and-pop operation in a very seasonal area and cannot afford to be excessively generous, we cannot assume other peoples responsibilities.However, noting the hostile attitude and willingness to avoid accuracy on the part of this customer we would rather dispense with the event rather than allow them the opportunity to further damage our good name. Although we are the ones being denied the opportunity to earn a living we will return the payment for a room that would not have been otherwise left vacant.

The Riverside Inn attempts to make every guest stay as comfortable and enjoyable as possible It is discouraging when we do not The account has been credited It was incorrectly credited at first, upon review, I have personally corrected it so Mr [redacted] has received the proper credit as to his stay It is always our goal to provide quality service and a wonderful experience when guests away from home I have addressed the concerns with our staff and have taken measures so problems experienced will not recur I hope Mr [redacted] accepts my apology for the delay in getting this handled fully and correctly[redacted] , CHAGeneral ManagerRiverside Inn

Best Auto Glass really lived up to their name! They gave a very low price for a high-quality serviceThey were able to replace my windshield in about an hourI would absolutely recommend anyone to go there!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Where do I leave my credit card number for the business?

Please provide a credit card number that can be used to return the funds to mr murphy as we do not keep them on file
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The policy of our Inn is in keeping with the industry standardsA cancelation made within hours of the arrival date is subject to payment of the first nights lodging unless the room is filledWe feel this is quite liberal as many businesses will require payment for the two nights lodging which the business lost and/or a late cancelation feeThis customer received a government discount although they made the reservation as a private citizenThis individual was also a part of a group which made reservations for the meeting they wished to attend in town and that moved the cancelation period out to days prior to arrivalAlthough we understand the loss of a child is a tragic event, this did not occur to the customer, rather, his friend lost a relativeWe certainly would not add to the loss of a grieving parentThe call would have been cut short and we would have told the parent to return to their family and that the reservation would be canceled without hesitationWe are a small mom-and-pop operation in a very seasonal area and cannot afford to be excessively generous, we cannot assume other peoples responsibilities.However, noting the hostile attitude and willingness to avoid accuracy on the part of this customer we would rather dispense with the event rather than allow them the opportunity to further damage our good nameAlthough we are the ones being denied the opportunity to earn a living we will return the payment for a room that would not have been otherwise left vacant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
We accept the offer as stated and as soon we receive the charge credit we will contact the business to thank them as well.

The Riverside Inn attempts to make every guest stay as comfortable and enjoyable as possible.  It is discouraging when we do not.  The account has been credited.  It was incorrectly credited at first, upon review, I have personally corrected it so Mr. [redacted] has received the proper...

credit as to his stay.  It is always our goal to provide quality service and a wonderful experience when guests away from home.  I have addressed the concerns with our staff and have taken measures so problems experienced will not recur.  I hope Mr. [redacted] accepts my apology for the delay in getting this handled fully and correctly.[redacted], CHAGeneral ManagerRiverside Inn

Review: My credit card was charged $92.40 without my consent. I was told that due to my circumstance, death of my friend's daughter, that if I canceled my room reservation the cancelation fee would be waived. After contacting Nancy at the Riverside Inn, which is the person who made the verbal agreement with me, she advised me that they would NOT reverse the fee.Desired Settlement: All I want is what is rightfully mine, the $92.40 which was stolen out of my account from The Riverside Inn.

Business

Response:

Please provide a credit card number that can be used to return the funds to mr murphy as we do not keep them on file.

The policy of our Inn is in keeping with the industry standards. A cancelation made within 72 hours of the arrival date is subject to payment of the first nights lodging unless the room is filled. We feel this is quite liberal as many businesses will require payment for the two nights lodging which the business lost and/or a late cancelation fee. This customer received a government discount although they made the reservation as a private citizen. This individual was also a part of a group which made reservations for the meeting they wished to attend in town and that moved the cancelation period out to 30 days prior to arrival. Although we understand the loss of a child is a tragic event, this did not occur to the customer, rather, his friend lost a relative. We certainly would not add to the loss of a grieving parent. The call would have been cut short and we would have told the parent to return to their family and that the reservation would be canceled without hesitation. We are a small mom-and-pop operation in a very seasonal area and cannot afford to be excessively generous, we cannot assume other peoples responsibilities.

However, noting the hostile attitude and willingness to avoid accuracy on the part of this customer we would rather dispense with the event rather than allow them the opportunity to further damage our good name. Although we are the ones being denied the opportunity to earn a living we will return the payment for a room that would not have been otherwise left vacant.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Where do I leave my credit card number for the business?