Riverside Lending Group

I was called and pre approved for a loan I had to pay 3 months first so I did then she said I have to pay 3 more months I did then insurance I did
*** called me and I was approved for a loan if I paid 3 months in advance I paid 450 then she said I had to pay 450 more because my credit was bad I paid then she said I would have to pay 500 insurance I did will then she told me I had to pay 500 more insurance I then demanded a refund she said it would take 5-6 weeks to get here I am 6 weeks later and no refund I borrowed to get the money

They were rude with us and we didn't receive the service, They stole are money.
They were rude. They don't want to pick up the phone, I cannot contact anyone else working with the branch, *** and *** is not picking up and I've been calling and leaving messages and send emails for weeks now. They have all our money and no results and no communication with us either, they keep asking for more and more money before they give us the loan. That made us broke and unhappy. Please help us resolve this and get our money back or the loan requested

Legal binding contract for a loan I never received after paying collateral, and refusing to return my $540 collateral payment.
Legal contract dated 2/12/2020 for a loan of *** It states I had to pay $540 to receive loan. It was sent Western Union , to a Canada address, per the obligation of loan officer *** I never received my loan, nor will they return my $540, plus $38.00 WU fee to send, which states will also be refunded, for a total of $$578.03. After multiple attempts on the phone and email asking for refund, loan officer *** hung up on me, and refuses to respond email. Canada address money wired to: "Money in Minutes" receiver: ***. My address at the time was ***. Phone number then was ***. I have since relocated to *** for my employment. Upon many questions why I'm sending money for a loan, *** a out of country "individual", she stated this was their lender. I believe this to be a scam, and would like my money back. I have supporting documents.

I applied for a $*** personal loan, this was approved. Just before they were suppose to transfer funds they decided that they needed either a co-signer or 3 months payments upfront. I dealt directly with *** and she stated that it was needed because of my poor credit rating. I suggested why this wasn't brought up right before they were suppose to send the money. She gave excuses that I just decided to submit the $487. She swore once I sent the payment via Western Union to a *** in Canada the funds would be transferee. I made the payment. The rest of the day I could not get *** on the phone so the payment was not made. I got her on the next day Jan 29,2020. She claimed that they had the right to run my credit one more time as per the contract and it came up lower. If I wanted the loan I would need to send an additional $487. By doing so the money would be put into my account with in 2 hours. I was very upset and explained to her that I already borrowed the money from my sister from her mortgage payment and really did not have an additional $487. I had no choice because I had to get my sister her loan back and *** assured me that no one could run my credit again and that if I got the money there was no reason the money would not be sent. I had to secure the money from a local source that charges a very large interest rate and aren't very forging for late payments, but *** assured me that there was no possible reason the money would not be transferred. So hesitantly I had no choice and sent the money. *** told me the money would be in my account in an hour or less. Well several hours went by and I finally got *** on the phone and she stated that the money could not be sent because they needed an additional $*** for insurance. I stated this was not right and needed a refund. She stated it could take 30 to 60 days to find out if I can even get a refund. She stated it was company policy and I would be lucky to see a dime and pretty much laughed.
Product_Or_Service: Personal loan
Account_Number: #