Riverside Management does print and mail statements every month in which a resident has an outstanding balance I myself print them so I know for a fact that they are printed and mailedA statement was mailed to this customer in September and another one in October The administration fee for the roommate addition is stated in paragraph #of the Lease Agreement The fee was charged to the customer's account on October 7, 2015, and a statement was mailed to them We have no control over the delivery of the mail from the USPS.Since statements were mailed in September and October, the late fees and 3-day notice fee applied to the account are accurate and will not be waived or refunded
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] they keep sending notices in the mail that they havent received there money yet and it was mailed on the 6th of this month
We agree that all maintenance requests should be in writing and email works well We will write a work order based on the items reported in this complaint to get started on resolving any maintenance issues For the benefit of both parties, we recommend that all communication be done in writing
We took over management of this mobile home park in late December This property does require that the electric meters are read and that the residents are billed for the power usage We were informed when we took over management of this property that this meter had not been read for at least two (2) months We read the meters twice the week of January 18, We used the formula provided to us by the previous billing company to calculate the monthly billing If the formula is incorrect, we were not aware as we were only using what was provided to us.We will research this issue with the previous billing company and [redacted] to ensure correct billing
Complaint: [redacted] I am now rejecting this response because: Problem: We sent a dollar money order to the business and that was the forth of march now there telling me they still haven't received yet now they are telling me I maybe put the wrong address but I've sent money order once before and had no problems thenAnd now they are you telling me if they don't get the money by Monday they Wii be evictedAnd they have given us a lot of trouble to get us kicked out Desired Outcome: To give a few days moreOr admit they have money order and cash it by Nichole manager Sincerely, [redacted]
Our apologies for the delay We do not have the Bylaws for Crystal Estates and the board does not have them either I have attached the declarations for the insurance and the minutes from the annual meeting We have been attempting to obtain the minutes from the meeting There was no meeting held in An appointment can be made to come into our office to view the contract between Riverside Management and Crystal Estates
Complaint: [redacted] I am rejecting this response because: I will no longer be hand writing maintenance concerns the last time I did only one thing was taken care ofNow I have no proof of what I listed on that noteSo I will be submitting everything by email from now on for the fact I want proof of anything and everything that has to do with this companyIf I come in and need to talk to someone I will let them know I am recording everythingI suggest that all future and current tenants do the same thing when signing a contract for an apartment with this companyTake all kinds of pictures when you move in and when you move outEmail them all your concerns and maintenance problemsAs a first time renter this company forced me into a huge learning curve I came in on 9/13/to visit with a manager, I was told that she was getting ready to leave for a meeting so I hand wrote a message telling that I would love to set up a meetingNever got a call backI called on 9/14/I'd say around or so about the parking situation while the parking lot was being resurfaced and spoke with NicoleAfter getting my question answered I asked for a manager; and wouldn't you know there was none availableSo I asked for her voicemail left her a message asking to meet and now it is 9/16/andstill have not heard anything back As far as this booting company they are contracted with they are sketchy as ***I had them come take the boot off my car there was no Identification what so ever, I feel like I was scammedI was downstairs waiting for them to show to take the boot off my carA dark Ford SUV pulls up no labels on it so I waitMy boyfriend calls me and tells me they are downstairs I walk towards the car and they get out of the Ford and walk to the car as wellThey don't Identify themselves don't have anything on them identifying themThey didn't say a word unless I talked to them ( which was about why there is no identification and his responses were couple word answers)They are extremely lucky I didn't call the cops on them!!! I was afraid and worriedSo I am so glad that you are ok putting your tenants through that! I am even more frustrated and upset with the fact you are putting your tenants into situation they are not comfortable with, I was very afraid that a couple of young guys were there with no identification and took my money I am also so furious that I went in and left a note to set up a meeting with a manager and haven't gotten a response after trying several times So when the maintenance man came out last time he didn’t fix anything else on the list I gave you other than that bathroom sinkI still have a heater in my bedroom that doesn’t work, wiring in the apartment that needs to be checked (I have almost had a scare, a gentleman I talked to the other day said he had a scare, and the last time the light outside my apartment door was finally fixed the man said it kept burning out because of a wiring issue), My bedroom door has never actually closed, I think the sealing around the windows and doors needs to be checked, not sure if the dishwasher is actually working like it should, my smoke alarm doesn’t seem to work I have put new batteries in it and it still goes off, there are spider webs all over the outside of my apartment, there is a bush at the bottom of my stairs that should be trimmed because it is in the way and looks terrible, the down stairs neighbor always has their bathroom fan running all the time it seems, I don’t think any of the walkway lights work and frankly I am probably the only one that tells you about it; this is not my job to doI have enough on my plate to worry aboutYou should have a maintenance person come out once in a while and check these things Ok, on the accusing you of controlling what bills are importantI never said you told me that but you imply itInstead of giving us a warning on about the issue you result to just booting the vehicleEither way the vehicle is still just sitting thereI missed a days work because of the boot I have also dug myself even further in debit because of the boot simply because I figured rent was more important than my registration, which would have been taken care of next paydayBut I am so glad you guys are more interested in [redacted] your tenantsIt may not seem like you are telling us what is more important because your doing the [redacted] but to us that's what it seems like you are trying to tell usI am the type of person who likes to keep up on bills and suchI don't like not taking care of things that need taken care ofBut when those thing don't get taken care of that means that I am in a situation where I can'tBut do you stop and think about things like thatNope! So now why should I been lenient when it comes to fixing things??? I WANT THE LIGHTS REPLACED, WIRING LOOKED AT (Which I have proof I emailed you about back in January) , AND I WANT TO BE GUARANTEED THAT THE BIRD [redacted] WAS CLEANED OUT WHEN THEY CLOSED THAT PANEL AND WASALSO CLEANED OFF MY AC UNIT *IF NOT I WOULD LIKE THAT DONEBIRDS CARRY DISEASES BUT I SHOULD HAVE TO TELL YOU THAT.( I will make an appointment for the rest since they are not safety concerned) You have Safety issues here and you still refuse to call me or address themSincerely, [redacted]
No payment has been received in our office for the rent and utilities for the month of March Late fees are applied to all accounts not paid on time as per the Lease Agreement As far as the utilities, all residents pay the same amount for WST and the power is billed on usage The invoices mailed each month include their individual kWh
Late fees are charged in accordance with the terms of the Lease Agreement signed by all residents All work orders reported to our office for this property have been completed at this time Riverside Management does not boot resident's cars The parking lot enforcement is done by a third party company and if there are any issues, residents should contact them directly Riverside Management employees do not have to subject themselves to vulgar or obscene language, threats and yelling or verbal abuse They are allowed to end a call if the caller is abusive and this employee performed accordingly
While the customer claims she provided our office with a forwarding office, she did not There is no hand written note with any forwarding address in her file She did not provide it when she gave notice and she did not provide it when she turned in the keys (which she attempted to claim in earlier correspondence) We sent her security disposition to her last known address and we are not at fault for her not providing a forwarding address to our office If she put in a change of address with the ***, it would have been forwarded to her On a side note, it has not been returned to our office.Riverside Management will not pay for the stop payment fee We would be more than happy to reissue the check to her, less the stop payment fee The customer just needs to make this request in writing.In regard to the condition of the unit, it was not left in immaculate shape as she claims We have the written move out inspection form and witnesses to verify as well The charges made against her deposit were correct and will remain[redacted] ***
Three of our employees spoke to this individual yesterday and they all informed her that all disputes must be in writing She proceeded to scream and yell at our office staff and then called our office numerous times, over and over, attempting to disrupt our business I have spoken with her this morning, once again letting her know that our policy is that all disputes be put in writing When she submits her dispute in writing, we will respond back in writing
[redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The information provided in the response to Revdex.com from [redacted] *** is inaccurate Riverside Management has a long history of ignoring e-mails and phone calls (I can send in our entire e-mail history, if requested, to clearly illustrate negligence and poor business practices) It is quite clear that they have no history of responding to letters/e-mails/notifications, and clearly that kind of business practice makes it extremely likely to "lose" or not file written information provided to them I am quite confident that [redacted] or [redacted] (former manger at [redacted] ) received the notes about a forwarding address However, since they CLAIM they didn't receive this information, then I still should have received the check they claim they sent I filed a change of address form with the [redacted] before I even moved, and have received all my forwarded mail except for this piece of mail You should be sending mail via certified mail - [redacted] it is clear that this is a common problem with people not getting their deposits back If you send it via certified mail we can track the mail and see where it got lost This might be a business practice (along with record-keeping) that you would like to adopt, to improve your accountability and business conduct.As for the claim that the apartment was not in good condition, please provide details! We can check them against the moform, as I am quite confident (and have photos to prove) that the apartment has and still was in great condition when I rented it I honestly have no idea what the cleaning fee is for, and the itemized deductions are clearly superfluous From the items listed on the "maintenance list" the actual cost of items (priced on [redacted] ) is $28.52, not $99! Even if you figure in an hour of work at $an hour (exorbitant price for manual labor that shouldn't take even close to a half hour to change a lightbulb, battery, drip pans, and blind slats) it is still over-charged by a solid $ Please explain where these additional costs are coming from, perhaps by providing receipts on these items, as well as a cleaning list If I don't see receipts I will not pay for macharges.As for the stop payment fee, I called your bank and you are over-charging that You told me it was $but your bank ( [redacted] ***) said that it is actually $30, and $if you use online banking I refuse to pay extra fees that are not actually required by the bank for paperwork that you lost via negligence in your file keeping [redacted]
Riverside Management does print and mail statements every month in which a resident has an outstanding balance I myself print them so I know for a fact that they are printed and mailedA statement was mailed to this customer in September and another one in October The administration fee for the roommate addition is stated in paragraph #of the Lease Agreement The fee was charged to the customer's account on October 7, 2015, and a statement was mailed to them We have no control over the delivery of the mail from the USPS.Since statements were mailed in September and October, the late fees and 3-day notice fee applied to the account are accurate and will not be waived or refunded
Please see attachedI requested all of these documents may 10thAs of May 31, I have gotten nothing ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] they keep sending notices in the mail that they havent received there money yet and it was mailed on the 6th of this month
We agree that all maintenance requests should be in writing and email works well We will write a work order based on the items reported in this complaint to get started on resolving any maintenance issues For the benefit of both parties, we recommend that all communication be done in writing
We took over management of this mobile home park in late December This property does require that the electric meters are read and that the residents are billed for the power usage We were informed when we took over management of this property that this meter had not been read for at least two (2) months We read the meters twice the week of January 18, We used the formula provided to us by the previous billing company to calculate the monthly billing If the formula is incorrect, we were not aware as we were only using what was provided to us.We will research this issue with the previous billing company and [redacted] to ensure correct billing
Complaint: [redacted] I am now rejecting this response because: Problem: We sent a dollar money order to the business and that was the forth of march now there telling me they still haven't received yet now they are telling me I maybe put the wrong address but I've sent money order once before and had no problems thenAnd now they are you telling me if they don't get the money by Monday they Wii be evictedAnd they have given us a lot of trouble to get us kicked out Desired Outcome: To give a few days moreOr admit they have money order and cash it by Nichole manager Sincerely, [redacted]
Our apologies for the delay We do not have the Bylaws for Crystal Estates and the board does not have them either I have attached the declarations for the insurance and the minutes from the annual meeting We have been attempting to obtain the minutes from the meeting There was no meeting held in An appointment can be made to come into our office to view the contract between Riverside Management and Crystal Estates
Complaint: [redacted] I am rejecting this response because: I will no longer be hand writing maintenance concerns the last time I did only one thing was taken care ofNow I have no proof of what I listed on that noteSo I will be submitting everything by email from now on for the fact I want proof of anything and everything that has to do with this companyIf I come in and need to talk to someone I will let them know I am recording everythingI suggest that all future and current tenants do the same thing when signing a contract for an apartment with this companyTake all kinds of pictures when you move in and when you move outEmail them all your concerns and maintenance problemsAs a first time renter this company forced me into a huge learning curve I came in on 9/13/to visit with a manager, I was told that she was getting ready to leave for a meeting so I hand wrote a message telling that I would love to set up a meetingNever got a call backI called on 9/14/I'd say around or so about the parking situation while the parking lot was being resurfaced and spoke with NicoleAfter getting my question answered I asked for a manager; and wouldn't you know there was none availableSo I asked for her voicemail left her a message asking to meet and now it is 9/16/andstill have not heard anything back As far as this booting company they are contracted with they are sketchy as ***I had them come take the boot off my car there was no Identification what so ever, I feel like I was scammedI was downstairs waiting for them to show to take the boot off my carA dark Ford SUV pulls up no labels on it so I waitMy boyfriend calls me and tells me they are downstairs I walk towards the car and they get out of the Ford and walk to the car as wellThey don't Identify themselves don't have anything on them identifying themThey didn't say a word unless I talked to them ( which was about why there is no identification and his responses were couple word answers)They are extremely lucky I didn't call the cops on them!!! I was afraid and worriedSo I am so glad that you are ok putting your tenants through that! I am even more frustrated and upset with the fact you are putting your tenants into situation they are not comfortable with, I was very afraid that a couple of young guys were there with no identification and took my money I am also so furious that I went in and left a note to set up a meeting with a manager and haven't gotten a response after trying several times So when the maintenance man came out last time he didn’t fix anything else on the list I gave you other than that bathroom sinkI still have a heater in my bedroom that doesn’t work, wiring in the apartment that needs to be checked (I have almost had a scare, a gentleman I talked to the other day said he had a scare, and the last time the light outside my apartment door was finally fixed the man said it kept burning out because of a wiring issue), My bedroom door has never actually closed, I think the sealing around the windows and doors needs to be checked, not sure if the dishwasher is actually working like it should, my smoke alarm doesn’t seem to work I have put new batteries in it and it still goes off, there are spider webs all over the outside of my apartment, there is a bush at the bottom of my stairs that should be trimmed because it is in the way and looks terrible, the down stairs neighbor always has their bathroom fan running all the time it seems, I don’t think any of the walkway lights work and frankly I am probably the only one that tells you about it; this is not my job to doI have enough on my plate to worry aboutYou should have a maintenance person come out once in a while and check these things Ok, on the accusing you of controlling what bills are importantI never said you told me that but you imply itInstead of giving us a warning on about the issue you result to just booting the vehicleEither way the vehicle is still just sitting thereI missed a days work because of the boot I have also dug myself even further in debit because of the boot simply because I figured rent was more important than my registration, which would have been taken care of next paydayBut I am so glad you guys are more interested in [redacted] your tenantsIt may not seem like you are telling us what is more important because your doing the [redacted] but to us that's what it seems like you are trying to tell usI am the type of person who likes to keep up on bills and suchI don't like not taking care of things that need taken care ofBut when those thing don't get taken care of that means that I am in a situation where I can'tBut do you stop and think about things like thatNope! So now why should I been lenient when it comes to fixing things??? I WANT THE LIGHTS REPLACED, WIRING LOOKED AT (Which I have proof I emailed you about back in January) , AND I WANT TO BE GUARANTEED THAT THE BIRD [redacted] WAS CLEANED OUT WHEN THEY CLOSED THAT PANEL AND WASALSO CLEANED OFF MY AC UNIT *IF NOT I WOULD LIKE THAT DONEBIRDS CARRY DISEASES BUT I SHOULD HAVE TO TELL YOU THAT.( I will make an appointment for the rest since they are not safety concerned) You have Safety issues here and you still refuse to call me or address themSincerely, [redacted]
No payment has been received in our office for the rent and utilities for the month of March Late fees are applied to all accounts not paid on time as per the Lease Agreement As far as the utilities, all residents pay the same amount for WST and the power is billed on usage The invoices mailed each month include their individual kWh
Late fees are charged in accordance with the terms of the Lease Agreement signed by all residents All work orders reported to our office for this property have been completed at this time Riverside Management does not boot resident's cars The parking lot enforcement is done by a third party company and if there are any issues, residents should contact them directly Riverside Management employees do not have to subject themselves to vulgar or obscene language, threats and yelling or verbal abuse They are allowed to end a call if the caller is abusive and this employee performed accordingly
While the customer claims she provided our office with a forwarding office, she did not There is no hand written note with any forwarding address in her file She did not provide it when she gave notice and she did not provide it when she turned in the keys (which she attempted to claim in earlier correspondence) We sent her security disposition to her last known address and we are not at fault for her not providing a forwarding address to our office If she put in a change of address with the ***, it would have been forwarded to her On a side note, it has not been returned to our office.Riverside Management will not pay for the stop payment fee We would be more than happy to reissue the check to her, less the stop payment fee The customer just needs to make this request in writing.In regard to the condition of the unit, it was not left in immaculate shape as she claims We have the written move out inspection form and witnesses to verify as well The charges made against her deposit were correct and will remain[redacted] ***
Three of our employees spoke to this individual yesterday and they all informed her that all disputes must be in writing She proceeded to scream and yell at our office staff and then called our office numerous times, over and over, attempting to disrupt our business I have spoken with her this morning, once again letting her know that our policy is that all disputes be put in writing When she submits her dispute in writing, we will respond back in writing
[redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The information provided in the response to Revdex.com from [redacted] *** is inaccurate Riverside Management has a long history of ignoring e-mails and phone calls (I can send in our entire e-mail history, if requested, to clearly illustrate negligence and poor business practices) It is quite clear that they have no history of responding to letters/e-mails/notifications, and clearly that kind of business practice makes it extremely likely to "lose" or not file written information provided to them I am quite confident that [redacted] or [redacted] (former manger at [redacted] ) received the notes about a forwarding address However, since they CLAIM they didn't receive this information, then I still should have received the check they claim they sent I filed a change of address form with the [redacted] before I even moved, and have received all my forwarded mail except for this piece of mail You should be sending mail via certified mail - [redacted] it is clear that this is a common problem with people not getting their deposits back If you send it via certified mail we can track the mail and see where it got lost This might be a business practice (along with record-keeping) that you would like to adopt, to improve your accountability and business conduct.As for the claim that the apartment was not in good condition, please provide details! We can check them against the moform, as I am quite confident (and have photos to prove) that the apartment has and still was in great condition when I rented it I honestly have no idea what the cleaning fee is for, and the itemized deductions are clearly superfluous From the items listed on the "maintenance list" the actual cost of items (priced on [redacted] ) is $28.52, not $99! Even if you figure in an hour of work at $an hour (exorbitant price for manual labor that shouldn't take even close to a half hour to change a lightbulb, battery, drip pans, and blind slats) it is still over-charged by a solid $ Please explain where these additional costs are coming from, perhaps by providing receipts on these items, as well as a cleaning list If I don't see receipts I will not pay for macharges.As for the stop payment fee, I called your bank and you are over-charging that You told me it was $but your bank ( [redacted] ***) said that it is actually $30, and $if you use online banking I refuse to pay extra fees that are not actually required by the bank for paperwork that you lost via negligence in your file keeping [redacted]