Riverside Marina & Sport

Mr [redacted] ordered tons of rock from TimberRock Mr [redacted] Received tons of rock There is no way of ascertaining how thick the rock was spread, where the rock was used or how much the rock weighs by measuring the pile The truck used was a [redacted] tandem axle truck which holds tons and the truck was loaded with a full load of the tons of rock ordered Mr***, indicated by his or his agent's signature on the original Sales Invoice that he inspected and accepted the material in good condition We have no way of verif [redacted] his claims after he used the product and claims a shortage or in what manner the product was used Perhaps he miscalculated the correct tonnage required, or the product is spread much thicker in some places than in othersBecause we have no way of verif [redacted] his claim for certain, and the product has been used on his property, there is no reasonable resolution from a business standpoint that we can provide due to the fact that he has used all of the product in his project and has made this claim after signing and accepting this delivery in good condition and no claim had occurred at the point of delivery We have no additional comments or resolution to offer as we feel adamantly that we have upheld our end of the transaction

Complaint: ***
I am rejecting this response because:he did NOT answer how the cubic yard rocks they dumped on the road could weight tonsI can only suggest other people be very careful if want to buy things from them
Regards,
*** ***

On 7-15-2015, Customer came in, studied our pricelist before orderingCustomer asked question regarding how much he could haul on his pickup truck. Customer had a coupon, asked if he could use it for this purchase. The reply was yes, certainly. Prepared invoice was handed to
customer to read and signCustomer handed over his credit card. Customer read and signed and agreed to the transaction with no fuss. Customer was handed a credit card sales slip to sign as wellCustomer signed that as well without any question or statement regarding the purchase price. Customer called in later disgruntled as to internet website price versus his purchase price. An explanation was given regarding the website prices which were outdated at the time due to an unscrupulous web designer wanting to charge us an exorbitant fee to update our old website or allow us access to our own website for the purpose of making changesBasically the Website was being held hostage by the unscrupulous web designerIt was further explained to the customer that each website page states "Prices subject to change without notice please call for current pricing." It was also explained to the customer that he actually came in in person, face to face, and never expressed any dissatisfaction regarding the price, chose to order, redeemed his coupon, signed the invoice and agreed to all of the terms of the invoice including: "I have inspected and accepted the above in good condition." and "There are no other terms expressed or implied." That being said, there will be no refund or payment of any kind to this customerThis gentleman had every opportunity to avoid purchasing our product and made the decision "over the counter to complete his purchase. We have since legally regained our domain name and have hired a reputable firm to revamp our website. There is now a link to a PDF file of our current pricelist. To Mr***: We are sorry for any inconvenience or discomfort this may have caused you

Mr. [redacted] ordered 16 tons of rock from TimberRock.  Mr. [redacted] Received 16 tons of rock.  There is no way of ascertaining how thick the rock was spread, where the rock was used or how much the rock weighs by measuring the pile.  The truck used was a [redacted] tandem axle truck which holds...

16 tons and the truck was loaded with a full load of the 16 tons of rock ordered.  Mr. [redacted], indicated by his or his agent's signature on the original Sales Invoice that he inspected and accepted the material in good condition.  We have no way of verif[redacted] his claims after he used the product and claims a shortage or in what manner the product was used.  Perhaps he miscalculated the correct tonnage required, or the product is spread much thicker in some places than in others. Because we have no way of verif[redacted] his claim for certain, and the product has been used on his property, there is no reasonable resolution from a business standpoint that we can provide due to the fact that he has used all of the product in his project and has made this claim after signing and accepting this delivery in good condition and no claim had occurred at the point of delivery.  We have no additional comments or resolution to offer as we feel adamantly that we have upheld our end of the transaction.