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Riverside Marine & Cycle

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Riverside Marine & Cycle Reviews (1)

Review: 2 Jet Skis were purchased along with 2 covers for the machines. The covers that were originally provided were defective and returned. They said they were going to re-order the covers and that when they arrived they would notify me and "leave them outside" for me to pickup after hours. When the covers supposedly came in, they called and left a message. I called back letting them know I would be out of town on extended business and not to leave them outside.

Some [redacted]e has transpired and the covers were temporarily forgotten about. Recently when it came to mind that they were never received I notified the dealership and was told that they "were left outside". When I reminded them that they were told not to leave them outside I was told in a very unprofessional email that too much [redacted]e had transpired, no other comments were made.

They were explicitly told not to leave them outside. [redacted]e transpired is not an issue, paid for and undelivered product included in a contract purchase is at issue. I have records to show that I was not even in the State of Montana for over two months after the purchase, thus me "pic[redacted] them up" would have been an impossibility and us there way of not fulfilling the contract.Desired Settlement: As the Jet Skis have been sold, the covers would now do me no good. They were valued at $250 each for a total of $500.00. A refund check in the amount of $500 to cover the products I paid for and were not delivered would close this issue out.

Business

Response:

In response to the customer statement that he never received the new covers from his purchase we need to tell the story from the begging. On 06/20/2013 my sales manager [redacted] has made a verbal agreement on ( 2 ) 2013 Kawasaki 300X PWC with a shorelander 2 place trailer. In this agreement was the 3 major units, 2 covers part# [redacted] and a storage box and fuel tray for the trailer total $20870. On 6/27/2013 the customer came into your store to complete the final transaction of the sale. At this [redacted]e the customer had decided against the purchase of the storage box and fuel trey which was not and issue but his check had already been made out to the agreed upon price. We then told him we will issue a check for the value of the 2 items totaling $500 and will be mailed to him. Customer then had left store on his way to his residence in Colorado, within 1 day he had called concerning of his cover for the PWC after he explained the issue with then it was apparent their was a defect in the covers. After this we told him we will order new covers and next [redacted]e he comes through for work drop the malfuctioned covers off and pick the new ones up. Customer was satisfied with this and new ones got ordered. Some [redacted]e had past and customers covers has been here waiting for the swap and we have received a call from MR. Navak letting use know he will be coming through after hours so we had instructed they would be left outside of the store in a location out of eye sight. The next day the new covers where gone and the malfunctioned cover were in place, there was no need to call customer for the swap was complete and we knew it was him who picked them up for he left old covers in place. We now did not hear from the customer until 11/18/2014 ( almost 1 1/2 yrs) when he called and said that while he was winterizing his PWC it suddenly dawned on him the he had never got the check for the $500 for the storage box and trays. As the store owner I was shocked there was not a check ever sent to customer and I checked and sure enough on 07/15/2013 check #[redacted] was mailed to customer and was never cashed. So with this I assumed it got lost in the mailed and reassured customer there would be a check issued immedatly which check #[redacted] was mailed out on 11/19/2014. I then had contemplated putting stop payment on the old check but figured it was long gone being its been almost 1 1/2 years nothing to worry. On the week of Nov 24th the newly issued check cleared the bank and figured all is good with the customer. On 12/05/2014 to my disbelief the original $500 check #[redacted] was cashed!!! I couldn't believe this so I put stop payment on this check and the funds were ta[redacted] back out and put rightfully back into my chec[redacted] account. I called the customer he then had explained it must have been " found" and deposited into his account but not by himself for he was out of town. Still at this [redacted]e over a 1 1/2 there has been no such mention to the covers that are in question. Untill 2 days later when [redacted] received the call that he never received the covers. I run my business with integrity and honesty with the belief in customer service if this customer truly didn't get his covers I'd be sending it to him. I trusted his word on the check and look where this got me.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There are some basic elements that are correct and do coincide with my original complaint. I will address the inaccurate statements and clarify where necessary. This will follow the order of the businesses response.

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Description: All-Terrain Vehicles - ATVs, Motorcycles - Repairing & Service, Boat Repair

Address: 2323 S Haynes Ave, Miles City, Montana, United States, 59301-5806

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