Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @riversidemetro.com Alaska Federal Credit Union received the refund for the extended warrantyThe amount of the refund was $1,We are still waiting for the maintenance refund from the companyAs soon as we receive it we will cut a check to the customer
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @riversidemetro.com It is our policy to install Lojack and other accessories on our top rated vehiclesWe find a true value in these productsThe customer is never required to buy the car if they don't want the options, but we don't have an e-model golf without themI apologize if he felt our GSM was rude and will speak with [redacted] directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your prompt response Volkswagen's telematics service called Car-Net, already has the same feature as the LoJack for vehicle recovery I rather put the money into Car-Net as it only has the 6-month trial than the LoJack, which requires $or more each time an incident occurs such as dead battery, an accident, etc Besides this, LoJack also requires the $or more for every years to maintain the LoJack unit and its warranty There is really not a great value in having LoJack as the e-Golf already has the service and more that was factory-equipped The extra fees of LoJack was not presented at all at the time of purchaseHaving the paperwork completed in minutes or less was something I never had before in my years of purchasing almost new cars and trucksThe eGolf was my second new vehicle in a year When another identical e-Golf comes in, would you have the LoJack not installed at all, instead? LoJack would be appropriate for cars that do not come with a telematics service from the manufacturerOtherwise, having LoJack with Volkswagen's Car-Net would be unnecessary I would appreciate you speaking with the GM [redacted] I have not met or spoke with GSM or General Service Manager if there is one yet or you meant the General Manager Thank you for your time and consideration
Initial Business Response / [redacted] (1000, 12, 2015/11/04) */ Thank you for bringing up Mr [redacted] concernWhen Mr [redacted] arrived at our dealership the vehicle he was interested in was on the internet for a discounted priceHe insisted on getting a better price and we explained to him that was the pest price we could doMr [redacted] states that it was a bait and switch that is incorrect we do not operate our business in this matterMr [redacted] is upset because he did not get the car deal the way he wanted Thank you for your time and concern [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response received from [redacted] is incorrectYou can view my attachments to see the price that I was trying to get; the only "deal" I wanted was to pay that price without the inclusion of the $warranty after Shack and the sales manager told me they would not sell that vehicle for the [redacted] Price-Promised price without the purchase of an extended warranty
Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Contact Name and Title: RTichard [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @riversidemetro.com When submitting a customers application, it usually goes to several different financing companies and banks. We try and get... the best rate for the customer. The customer usually wants the lowest rate available. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a call on 5/25/16 at 10:07am while at work. I explained that I couldn't talk at the moment and that he needed to call back after I got out of work, but like always they FAILED to call. We never spoke about the issue. Furthermore, Why would I be looking for a better rate after I had signed the contract for 2.99%. Unless they lied and were searching for a back to agree at 2.99%. All the dealer wants if for the customer drive the vehicle off the lot promising something that they don't know they can provide. I have also contacted ABC consumer watch dog, and they have agreed to look at my case. This is far from over. Final Business Response / [redacted] (4000, 9, 2016/05/25) */ The customer signed a credit application to run his credit. It doesn't state that we will only run one bureau. As I stated in my last response, we send it to several banks to get the best possible rate. Final Consumer Response / [redacted] (4200, 11, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read the entire contract and the application for credit, and no where in both does it say that the dealer has the permission to run my credit to get the best rate. "THE CONTRACT" states that I have agreed to a 2.99%, so why are they looking for a better rate? I have contacted a lawyer and have been in formed that running my credit without my permission is against the law. I will be filing a lawsuit against Riverside Hyundai, and have filed a complaint with the US Federal Trade Commission for violation of the Fair Credit Reporting Act. This isn't over!!
Initial Business Response /* (1000, 8, 2015/10/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@riversidemetro.com
Sometime vehicles develop a mechanical problemThat's why the car is under warrantyWe replaced the transmission and the
vehicle is as good as newThe manager never said the vehicle wouldn't be as goodIf there is a noise have the customer bring the car in and we will do a diagnostic test
Initial Consumer Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree as I went to buy a new car not a car that was going to break down after a week.The manager did tell me that the car will not be the sameAnd the only way he will give me a new car is to get into a new contract so that I can loose my thousand down paymentThey just wanted to wash there hands buy me buying another carI'm requesting a new car or my money and any other payments I have made to this car
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522696, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/05/01) */
We have contacted Mrs***, and have worked out a price on her trade that she finds acceptableThe VW had over 160,miles and we had to wholesale it outAt the time of the deal Mr*** was the only one present and dollars was
never mentioned
Initial Business Response /* (1000, 12, 2015/11/04) */
Thank you for bringing up Mr. [redacted] concern. When Mr. [redacted] arrived at our dealership the vehicle he was interested in was on the internet for a discounted price. He insisted on getting a better price and we explained to him that was the...
pest price we could do. Mr. [redacted] states that it was a bait and switch that is incorrect we do not operate our business in this matter. Mr. [redacted] is upset because he did not get the car deal the way he wanted.
Thank you for your time and concern.
[redacted]
Initial Consumer Rebuttal /* (3000, 14, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response received from [redacted] is incorrect. You can view my attachments to see the price that I was trying to get; the only "deal" I wanted was to pay that price without the inclusion of the $1999 warranty after Shack and the sales manager told me they would not sell that vehicle for the [redacted] Price-Promised price without the purchase of an extended warranty.
12/19/2017 ATTN : Bertha RE: ID# 12522696On the date of 02/24/2017 our customer, A[redacted], purchased a 2015 Nissan Sentra from our dealership here at Riverside Mazda. When she purchased her vehicle from us she traded in a 1999 Infiniti I30 with VIN# J[redacted]87. Upon trading the...
in the vehicle, Ms. [redacted] was provided with a signed copy of the notice of release of liability. We informed the customer to keep this form safe, in case her vehicle doesn't get sold and resisted right away. We also informed Ms. [redacted] that so long as she responds to any and all notices she may receive with a copy of the release of liability showing she no longer own's the vehicle, she will not be responsible for anything that happens to her trade-in after her signing it over to us. Sometimes when a vehicle is older in age and on the high mileage side, we send it to the auction where a wholesaler may pick it up and use toll roads to get to where he wants to resell the vehicle. we file the release of liability but unfortunately, sometimes a customer will still get a notice. We ran the vehicle's VIN and it shows that ms. [redacted] is no longer on the DMV record as the current resisted owner. Thank you Riverside Mazda 8330 Indiana Ave. ###-###-####
Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
Mr. [redacted] brought his car in to find out about a noise, he was in a rush. We inspected his car, took it into the shop...
and couldn't find anything wrong. We hand washed the vehicle because he has a roof rack. We didn't damage the cars roof or trunk. That's why we feel we aren't responsible for the prior damage.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What a joke. Never coming back to this place ever again. I never asked for a car wash nor approved one. The damage was caused inside the shop not the car wash. Obviously some tech guy won't admit his mistake. And no wonder I was in a hurry because they decided to wash it without my approval.
This is a dismal failure of customer service. I'm done with you VW of Riverside.
Initial Business Response /* (1000, 5, 2015/04/13) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
It is our policy to install Lojack and other accessories on our top rated vehicles. We find a true value in these...
products. The customer is never required to buy the car if they don't want the options, but we don't have an e-model golf without them. I apologize if he felt our GSM was rude and will speak with [redacted] directly.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your prompt response.
Volkswagen's telematics service called Car-Net, already has the same feature as the LoJack for vehicle recovery.
I rather put the money into Car-Net as it only has the 6-month trial than the LoJack, which requires $100 or more each time an incident occurs such as dead battery, an accident, etc.
Besides this, LoJack also requires the $100 or more for every 2 years to maintain the LoJack unit and its warranty.
There is really not a great value in having LoJack as the e-Golf already has the service and more that was factory-equipped.
The extra fees of LoJack was not presented at all at the time of purchase. Having the paperwork completed in 30 minutes or less was something I never had before in my 20 years of purchasing almost 10 new cars and trucks. The eGolf was my second new vehicle in a year.
When another identical e-Golf comes in, would you have the LoJack not installed at all, instead?
LoJack would be appropriate for cars that do not come with a telematics service from the manufacturer. Otherwise, having LoJack with Volkswagen's Car-Net would be unnecessary.
I would appreciate you speaking with the GM [redacted] I have not met or spoke with GSM or General Service Manager if there is one yet or you meant the General Manager.
Thank you for your time and consideration.
Initial Business Response /* (1000, 5, 2016/05/24) */
Contact Name and Title: RTichard [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
When submitting a customers application, it usually goes to several different financing companies and banks. We try and get...
the best rate for the customer. The customer usually wants the lowest rate available.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call on 5/25/16 at 10:07am while at work. I explained that I couldn't talk at the moment and that he needed to call back after I got out of work, but like always they FAILED to call. We never spoke about the issue. Furthermore, Why would I be looking for a better rate after I had signed the contract for 2.99%. Unless they lied and were searching for a back to agree at 2.99%. All the dealer wants if for the customer drive the vehicle off the lot promising something that they don't know they can provide. I have also contacted ABC consumer watch dog, and they have agreed to look at my case. This is far from over.
Final Business Response /* (4000, 9, 2016/05/25) */
The customer signed a credit application to run his credit. It doesn't state that we will only run one bureau. As I stated in my last response, we send it to several banks to get the best possible rate.
Final Consumer Response /* (4200, 11, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the entire contract and the application for credit, and no where in both does it say that the dealer has the permission to run my credit to get the best rate. "THE CONTRACT" states that I have agreed to a 2.99%, so why are they looking for a better rate? I have contacted a lawyer and have been in formed that running my credit without my permission is against the law. I will be filing a lawsuit against Riverside Hyundai, and have filed a complaint with the US Federal Trade Commission for violation of the Fair Credit Reporting Act. This isn't over!!
Initial Business Response /* (1000, 8, 2015/11/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
Alaska Federal Credit Union received the refund for the extended warranty. The amount of the refund was $1,225.51. We are...
still waiting for the maintenance refund from the company. As soon as we receive it we will cut a check to the customer.
Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @riversidemetro.com Alaska Federal Credit Union received the refund for the extended warrantyThe amount of the refund was $1,We are still waiting for the maintenance refund from the companyAs soon as we receive it we will cut a check to the customer
Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @riversidemetro.com It is our policy to install Lojack and other accessories on our top rated vehiclesWe find a true value in these productsThe customer is never required to buy the car if they don't want the options, but we don't have an e-model golf without themI apologize if he felt our GSM was rude and will speak with [redacted] directly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your prompt response Volkswagen's telematics service called Car-Net, already has the same feature as the LoJack for vehicle recovery I rather put the money into Car-Net as it only has the 6-month trial than the LoJack, which requires $or more each time an incident occurs such as dead battery, an accident, etc Besides this, LoJack also requires the $or more for every years to maintain the LoJack unit and its warranty There is really not a great value in having LoJack as the e-Golf already has the service and more that was factory-equipped The extra fees of LoJack was not presented at all at the time of purchaseHaving the paperwork completed in minutes or less was something I never had before in my years of purchasing almost new cars and trucksThe eGolf was my second new vehicle in a year When another identical e-Golf comes in, would you have the LoJack not installed at all, instead? LoJack would be appropriate for cars that do not come with a telematics service from the manufacturerOtherwise, having LoJack with Volkswagen's Car-Net would be unnecessary I would appreciate you speaking with the GM [redacted] I have not met or spoke with GSM or General Service Manager if there is one yet or you meant the General Manager Thank you for your time and consideration
Initial Business Response / [redacted] (1000, 12, 2015/11/04) */ Thank you for bringing up Mr [redacted] concernWhen Mr [redacted] arrived at our dealership the vehicle he was interested in was on the internet for a discounted priceHe insisted on getting a better price and we explained to him that was the pest price we could doMr [redacted] states that it was a bait and switch that is incorrect we do not operate our business in this matterMr [redacted] is upset because he did not get the car deal the way he wanted Thank you for your time and concern [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response received from [redacted] is incorrectYou can view my attachments to see the price that I was trying to get; the only "deal" I wanted was to pay that price without the inclusion of the $warranty after Shack and the sales manager told me they would not sell that vehicle for the [redacted] Price-Promised price without the purchase of an extended warranty
Initial Business Response / [redacted] (1000, 5, 2016/05/24) */ Contact Name and Title: RTichard [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @riversidemetro.com When submitting a customers application, it usually goes to several different financing companies and banks. We try and get... the best rate for the customer. The customer usually wants the lowest rate available. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a call on 5/25/16 at 10:07am while at work. I explained that I couldn't talk at the moment and that he needed to call back after I got out of work, but like always they FAILED to call. We never spoke about the issue. Furthermore, Why would I be looking for a better rate after I had signed the contract for 2.99%. Unless they lied and were searching for a back to agree at 2.99%. All the dealer wants if for the customer drive the vehicle off the lot promising something that they don't know they can provide. I have also contacted ABC consumer watch dog, and they have agreed to look at my case. This is far from over. Final Business Response / [redacted] (4000, 9, 2016/05/25) */ The customer signed a credit application to run his credit. It doesn't state that we will only run one bureau. As I stated in my last response, we send it to several banks to get the best possible rate. Final Consumer Response / [redacted] (4200, 11, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read the entire contract and the application for credit, and no where in both does it say that the dealer has the permission to run my credit to get the best rate. "THE CONTRACT" states that I have agreed to a 2.99%, so why are they looking for a better rate? I have contacted a lawyer and have been in formed that running my credit without my permission is against the law. I will be filing a lawsuit against Riverside Hyundai, and have filed a complaint with the US Federal Trade Commission for violation of the Fair Credit Reporting Act. This isn't over!!
Initial Business Response /* (1000, 8, 2015/10/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@riversidemetro.com
Sometime vehicles develop a mechanical problemThat's why the car is under warrantyWe replaced the transmission and the
vehicle is as good as newThe manager never said the vehicle wouldn't be as goodIf there is a noise have the customer bring the car in and we will do a diagnostic test
Initial Consumer Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree as I went to buy a new car not a car that was going to break down after a week.The manager did tell me that the car will not be the sameAnd the only way he will give me a new car is to get into a new contract so that I can loose my thousand down paymentThey just wanted to wash there hands buy me buying another carI'm requesting a new car or my money and any other payments I have made to this car
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522696, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/05/01) */
We have contacted Mrs***, and have worked out a price on her trade that she finds acceptableThe VW had over 160,miles and we had to wholesale it outAt the time of the deal Mr*** was the only one present and dollars was
never mentioned
Initial Business Response /* (1000, 12, 2015/11/04) */
Thank you for bringing up Mr. [redacted] concern. When Mr. [redacted] arrived at our dealership the vehicle he was interested in was on the internet for a discounted price. He insisted on getting a better price and we explained to him that was the...
pest price we could do. Mr. [redacted] states that it was a bait and switch that is incorrect we do not operate our business in this matter. Mr. [redacted] is upset because he did not get the car deal the way he wanted.
Thank you for your time and concern.
[redacted]
Initial Consumer Rebuttal /* (3000, 14, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response received from [redacted] is incorrect. You can view my attachments to see the price that I was trying to get; the only "deal" I wanted was to pay that price without the inclusion of the $1999 warranty after Shack and the sales manager told me they would not sell that vehicle for the [redacted] Price-Promised price without the purchase of an extended warranty.
12/19/2017 ATTN : Bertha RE: ID# 12522696On the date of 02/24/2017 our customer, A[redacted], purchased a 2015 Nissan Sentra from our dealership here at Riverside Mazda. When she purchased her vehicle from us she traded in a 1999 Infiniti I30 with VIN# J[redacted]87. Upon trading the...
in the vehicle, Ms. [redacted] was provided with a signed copy of the notice of release of liability. We informed the customer to keep this form safe, in case her vehicle doesn't get sold and resisted right away. We also informed Ms. [redacted] that so long as she responds to any and all notices she may receive with a copy of the release of liability showing she no longer own's the vehicle, she will not be responsible for anything that happens to her trade-in after her signing it over to us. Sometimes when a vehicle is older in age and on the high mileage side, we send it to the auction where a wholesaler may pick it up and use toll roads to get to where he wants to resell the vehicle. we file the release of liability but unfortunately, sometimes a customer will still get a notice. We ran the vehicle's VIN and it shows that ms. [redacted] is no longer on the DMV record as the current resisted owner. Thank you Riverside Mazda 8330 Indiana Ave. ###-###-####
Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
Mr. [redacted] brought his car in to find out about a noise, he was in a rush. We inspected his car, took it into the shop...
and couldn't find anything wrong. We hand washed the vehicle because he has a roof rack. We didn't damage the cars roof or trunk. That's why we feel we aren't responsible for the prior damage.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What a joke. Never coming back to this place ever again. I never asked for a car wash nor approved one. The damage was caused inside the shop not the car wash. Obviously some tech guy won't admit his mistake. And no wonder I was in a hurry because they decided to wash it without my approval.
This is a dismal failure of customer service. I'm done with you VW of Riverside.
Initial Business Response /* (1000, 5, 2015/04/13) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
It is our policy to install Lojack and other accessories on our top rated vehicles. We find a true value in these...
products. The customer is never required to buy the car if they don't want the options, but we don't have an e-model golf without them. I apologize if he felt our GSM was rude and will speak with [redacted] directly.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your prompt response.
Volkswagen's telematics service called Car-Net, already has the same feature as the LoJack for vehicle recovery.
I rather put the money into Car-Net as it only has the 6-month trial than the LoJack, which requires $100 or more each time an incident occurs such as dead battery, an accident, etc.
Besides this, LoJack also requires the $100 or more for every 2 years to maintain the LoJack unit and its warranty.
There is really not a great value in having LoJack as the e-Golf already has the service and more that was factory-equipped.
The extra fees of LoJack was not presented at all at the time of purchase. Having the paperwork completed in 30 minutes or less was something I never had before in my 20 years of purchasing almost 10 new cars and trucks. The eGolf was my second new vehicle in a year.
When another identical e-Golf comes in, would you have the LoJack not installed at all, instead?
LoJack would be appropriate for cars that do not come with a telematics service from the manufacturer. Otherwise, having LoJack with Volkswagen's Car-Net would be unnecessary.
I would appreciate you speaking with the GM [redacted] I have not met or spoke with GSM or General Service Manager if there is one yet or you meant the General Manager.
Thank you for your time and consideration.
Initial Business Response /* (1000, 5, 2016/05/24) */
Contact Name and Title: RTichard [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
When submitting a customers application, it usually goes to several different financing companies and banks. We try and get...
the best rate for the customer. The customer usually wants the lowest rate available.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call on 5/25/16 at 10:07am while at work. I explained that I couldn't talk at the moment and that he needed to call back after I got out of work, but like always they FAILED to call. We never spoke about the issue. Furthermore, Why would I be looking for a better rate after I had signed the contract for 2.99%. Unless they lied and were searching for a back to agree at 2.99%. All the dealer wants if for the customer drive the vehicle off the lot promising something that they don't know they can provide. I have also contacted ABC consumer watch dog, and they have agreed to look at my case. This is far from over.
Final Business Response /* (4000, 9, 2016/05/25) */
The customer signed a credit application to run his credit. It doesn't state that we will only run one bureau. As I stated in my last response, we send it to several banks to get the best possible rate.
Final Consumer Response /* (4200, 11, 2016/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the entire contract and the application for credit, and no where in both does it say that the dealer has the permission to run my credit to get the best rate. "THE CONTRACT" states that I have agreed to a 2.99%, so why are they looking for a better rate? I have contacted a lawyer and have been in formed that running my credit without my permission is against the law. I will be filing a lawsuit against Riverside Hyundai, and have filed a complaint with the US Federal Trade Commission for violation of the Fair Credit Reporting Act. This isn't over!!
Initial Business Response /* (1000, 8, 2015/11/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@riversidemetro.com
Alaska Federal Credit Union received the refund for the extended warranty. The amount of the refund was $1,225.51. We are...
still waiting for the maintenance refund from the company. As soon as we receive it we will cut a check to the customer.