Riverside Pawn Shop

Initial Business Response /* (1000, 7, 2016/06/27) */
Contact Name and Title: Chad H*** - Owner
Contact Phone: ***
Contact Email: ***@gmail.com
On 06/06/customer purchased a 50cc scooter from our storeCustomer was told the speeds a 50cc scooter can reach (being
20-mph to 40mph)However, speeds the scooter will reach vary based upon size of the rider and terrain the scooter is being ridden onThe customer was offered a warranty, which he refused, and was given a receipt with the stores return policy of all sales final without the purchase of a warranty clearly listedThe customer returned to our store days later after putting over miles on the scooter complaining of issues with the scooter and was made aware of the location of the original scooter distributorCustomer took the vehicle to that location to have any issues resolvedWe were originally informed that all issues ad been fixed but later found out that it would be an additional $to fix all issuesAlthough the store was under no obligation to provide any reimbursement due to the lack of warranty and the vehicle being used for over miles, we offered to cover the cost of all repairs in full to ensure customer satisfactionCustomer was not pleased with this solution and demanded a full refundUnfortunately, this was not an option for the store manager due to the lack of warrantyThe customer began to get irate, yelling, cursing, and threatening physical violence to the store managerAccording to store policy our employee returned to the building to call law enforcement for assistanceThe customer left before law enforcement arrived leaving the scooter in our possessionWe had the scooter repaired and have called the customer and left several voicemails for him to come pick up his repaired scooter with no return communication from the customerAlthough the police were contacted, no employee contacted the customers employerThe customer did arrive to our location driving a postal truck, and a customer in the store commented on this gentleman representing the US Postal Service in a very unprofessional manner, to which he was told to mind his own business by the customer, so it is possible that could be the source of any contact to the customers employer
Initial Consumer Rebuttal /* (3000, 9, 2016/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a total lieI was never offered any warranty from the managerThe manager told me the bike would go 50-50mph or I would have never bought itWho wants something he would have to pushI admit cursing him out after him telling me I bought a new bike as isI told him there is no such thingThe police could have come to USPS to talk to me but they neverI never threatened the store Manager until he put his finger in my faceThat was unprofessional for him to beHe has never contacted me about the bike at allI could show you my phone at any timeThis Manager is lying through his teethThey are more than welcome to call my employer because there is nothing thereI have never threatened anyone in years of service to my employer of the GovernmentWhere is it in writing that I refused a warrantyThe Manager was the one who said drive it and try to fix the bike ourselvesBut it could not beI would like to see his text or voicemails to me about the bike periodThe scooter was left in his possession because it was his responsibility to get it fixed and not have me and my family driving back and forth trying to get it repairedThis company has no honor and it is sadThis is a total farceIt shows the Manager has no clue what he is selling to the publicI asked him several times before purchasing this bike about the speedsHe told me every time that it would reach 40-mph and now he claims he told me 20-I would have never bought anything from this shady business manI offered to pay mileage on the mopedHe should teach his Manager that it is not cool to stick his finger in a customer's face because of course I would get madI did not buy anything from him to warrant that treatmentHow come the police did not come to the post office to speak to meNo complaint filedI went back to work that day because my job was not finishedI was in uniformThe owner Chad H*** was not there and both of them are lying about the incidentShame on this business for being in businessI had two witnesses who can verify what I have statedThis Manager gave us the run around and lied about the bike being repaired the day we brought it backI have two witnesses and the repairman finally admitted to the bike not being fixedHe called me a liar several times before getting the repairman to admit he did not repair the bikeI still want to see where I refused a warrantyThat is bad business because at no time was I told a new bike did not come with a warranty and I bought this bike as isHe and his black female clerk told me and my two associates this in the storeI do not know why these gentleman are lying about this saleNeither of these gentlemen have called me or left any messages about this scooter on my phone and they have my numberIf I acted so unprofessional I would have called the USPS immediatelyBut they did not because they know nothing happened from the customer standpointThey had an obligation to represent the sale and his comments about the bike doing 40-50mph and it was new and there was no warrantyI don't know anyone who would refuse a warrantyI am years old and I have never bought anything without oneI told the Manager there is no such thing as new as isHe kept saying that and that is why I called him an itI buy something new and it does not work rightI called him the day I picked it upHe was the one telling me how to fix that bike but it had no wiresI have two witnesses to this factI have two witnesses that were there when we were at the store that day and could attest to the factsThere were other customers in the store from my route that could attest to what was said in that store tooThe Manager said nothing about terrain and size of person riding itI told him my brother was about 160lbs and he said no problem, it should get 4-mphIn the store when we took it back, I reminded him what he saidHe said it should go 40-50mph and I have witnessesI told him should and doing is two different thingsAgain if I refused a warranty why isn't this in writingThis was a sham of a deal and this pawn shop disgusts meI don't do lies and I try real hard to be honestI will never shop there again and I will let other people know I see going there not to shop there because of this practice of lying and deceiving a customer
Final Business Response /* (1000, 13, 2016/07/22) */
From: Chad H*** (mailto:***@gmail.com)
Sent: Friday, July 22, 9:AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref*)
On 7-19-an employee spoke with a gentleman named ***, who is Mr*** brother and who the scooter was originally purchased forHe informed us that Mr.*** had agreed to the resolution of the repaired scooter being released to ***On 7-20- *** arrived to the store and picked up the scooter with written conformation from Mr*** that this was an acceptable resolution