Initial Business Response /* (1000, 9, 2015/11/27) */
Good morning,
An agreement has been reached
Thank you
Initial Consumer Rebuttal /* (2000, 11, 2015/11/30) */
***
Nov (days ago)
***
I have heard and we have come to resolution
Thank
you,
***
We wish to acknowledge receipt of your letter regarding the customer complaint ID: ***Please be advise that we have proceeded with the exchange of this customer’s GE washerPlease let us know if you require any more information regarding this case
Regards,
***
***
I am rejecting this response because:I will agree with what their response is BUT they were
notified in September about my machine and it is now December 7th and I still do not have a working machineDue to their lack of customer service and care for their customers I am required to go back to a laundry mat and pay another $30-$that I don't have to spend on laundry for a family of This long to wait on a machine that is broken due to their recall is appallingThey need to fix this now and now compensate for their slow service which was not my fault
Hello,
We have received the attached letter in the mail. Unfortunately, we’re unable to locate a file based solely on the customer’s first and last name. We would appreciate more information in order to review this further
Customer phone #Address & Postal Code
This would be a great start for us to try and locate the file assigned to Danielle for further investigation
Kind Regards,
** *** *** *** ***
Consumer Service Department
The consumer's appliance was manufactured in 2008. The consumer has been advised that the full cost of the repairs is being assumed by the manufacturer. We regret any inconvenience this may have causes.
I am rejecting this response because: today is Wednesday Nov 29th. My daughter has left 2 messages with [redacted]. One was yesterday, and the other about half an hour ago asking for the date and time of this exchange that was confirmed by [redacted] on Nov 16th, then again on Nov 24th. We still have no date and time as to when we will be getting the exchange. [redacted] refuses to answer any of the calls and does not call back. Our frustrations would not be a high as they are if she would just pick up the phone and communicate. We are now in week 3, and only spoke to her twice, and still no washer.
Initial Business Response /* (1000, 5, 2016/11/25) */
Good morning [redacted],
I wish to acknowledge receipt of the Revdex.com claim and have reviewed your file.
While we regret to hear that you are presently experiencing problems with your range, we can not adhere to your request to exchange the...
appliance at this time. The manufacturer's warranty on the appliance, for the first year, is as follows: "mabe will replace any part of the range which fails due to a defect in materials or workmanship. During this one-year warranty, mabe will also provide, free of charge, all labor and in-home service to replace the defective part." We are offering to have one of our Authorized Service Technicians to go to your home to verify your appliance under the terms of this warranty.
It is not possible for us to make in further decision in regards to your appliance without the report from our Service Technician. If the Technician is able to repair the appliance, this is what mabe would offer under terms of the manufacturer's warranty. In the same respect, we do rely on our Technicians to report to us situations that would need to be addressed outside of the warranty terms. Each of these are looked at individually and addressed promptly through by one of our Consumer Relations Managers.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
Good morning,
Your email indicates that you have purchased an Extended Warranty. As your appliance is now longer under the manufacturer's, we would redirect you to your Extended Warranty Company for assistance under the terms and the...
conditions of the contract you purchased through them.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the out sourcing of an extended warranty. But the company must take some responsibility in this case. Any repair that takes more than 14 days to fix should be the responsibility of the manufacturer. [redacted]
Initial Business Response /* (1000, 5, 2015/04/17) */
We regret the situation. A technician was dispatched and has evaluated the dishwasher. The dishwasher is under warranty for both parts and labor. The report states the unit is repairable and the parts are available. Customer is refusing the...
repair.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We understand the dishwasher is under warranty for parts and labout but we are pleading with the good will of Mabe executives to acknowledge that we purchased a defective product and we don't think it's fair that we paid full price for a defective dishwasher, whether it gets repaired or not. [redacted]? Is there not someone at Mabe who can recoginze that selling someone something that does not work at all is not acceptable and that person should be refunded? We hope so.
Final Business Response /* (4000, 9, 2015/04/30) */
Any mechanical or electrical product may, at some time, fail. The intent of the warranty program is to offer protection to the consumer for a reasonable amount of time and reflects industry standards.
The dishwasher is under warranty for both parts and labor. The report states the unit is repairable and the parts are available.
Final Consumer Response /* (4200, 11, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the dishwasher is mechanical and would have eventually failed. The upsetting part is that it failed right out of the box - you sold us a dishwasher that flooded our kitchen the one and only time that we used it due to a defective door. This is not a case of it working well for satisfied customers, and then requiring a fix. We do not want to own a ** dishwasher and we want our money back. [redacted].
Initial Business Response /* (1000, 15, 2017/03/21) */
The customer spoke to myself and a supervisor back in February and her file was closed with us on February 23, 2017.
Initial Business Response /* (1000, 5, 2016/01/06) */
Good afternoon,
We will contact [redacted]
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/12/14) */
Spoke to customer issue has been resolved
Initial Business Response /* (1000, 9, 2015/11/27) */
Good morning,
An agreement has been reached
Thank you
Initial Consumer Rebuttal /* (2000, 11, 2015/11/30) */
***
Nov (days ago)
***
I have heard and we have come to resolution
Thank
you,
***
We wish to acknowledge receipt of your letter regarding the customer complaint ID: ***Please be advise that we have proceeded with the exchange of this customer’s GE washerPlease let us know if you require any more information regarding this case
Regards,
***
***
I am rejecting this response because:I will agree with what their response is BUT they were
notified in September about my machine and it is now December 7th and I still do not have a working machineDue to their lack of customer service and care for their customers I am required to go back to a laundry mat and pay another $30-$that I don't have to spend on laundry for a family of This long to wait on a machine that is broken due to their recall is appallingThey need to fix this now and now compensate for their slow service which was not my fault
Hello,
We have received the attached letter in the mail. Unfortunately, we’re unable to locate a file based solely on the customer’s first and last name. We would appreciate more information in order to review this further
Customer phone #Address & Postal Code
This would be a great start for us to try and locate the file assigned to Danielle for further investigation
Kind Regards,
** *** *** *** ***
Consumer Service Department
The consumer's appliance was manufactured in 2008. The consumer has been advised that the full cost of the repairs is being assumed by the manufacturer. We regret any inconvenience this may have causes.
I am rejecting this response because: today is Wednesday Nov 29th. My daughter has left 2 messages with [redacted]. One was yesterday, and the other about half an hour ago asking for the date and time of this exchange that was confirmed by [redacted] on Nov 16th, then again on Nov 24th. We still have no date and time as to when we will be getting the exchange. [redacted] refuses to answer any of the calls and does not call back. Our frustrations would not be a high as they are if she would just pick up the phone and communicate. We are now in week 3, and only spoke to her twice, and still no washer.
Initial Business Response /* (1000, 5, 2016/11/25) */
Good morning [redacted],
I wish to acknowledge receipt of the Revdex.com claim and have reviewed your file.
While we regret to hear that you are presently experiencing problems with your range, we can not adhere to your request to exchange the...
appliance at this time. The manufacturer's warranty on the appliance, for the first year, is as follows: "mabe will replace any part of the range which fails due to a defect in materials or workmanship. During this one-year warranty, mabe will also provide, free of charge, all labor and in-home service to replace the defective part." We are offering to have one of our Authorized Service Technicians to go to your home to verify your appliance under the terms of this warranty.
It is not possible for us to make in further decision in regards to your appliance without the report from our Service Technician. If the Technician is able to repair the appliance, this is what mabe would offer under terms of the manufacturer's warranty. In the same respect, we do rely on our Technicians to report to us situations that would need to be addressed outside of the warranty terms. Each of these are looked at individually and addressed promptly through by one of our Consumer Relations Managers.
Thank you,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/08) */
Good morning,
Your email indicates that you have purchased an Extended Warranty. As your appliance is now longer under the manufacturer's, we would redirect you to your Extended Warranty Company for assistance under the terms and the...
conditions of the contract you purchased through them.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the out sourcing of an extended warranty. But the company must take some responsibility in this case. Any repair that takes more than 14 days to fix should be the responsibility of the manufacturer. [redacted]
Initial Business Response /* (1000, 5, 2015/04/17) */
We regret the situation. A technician was dispatched and has evaluated the dishwasher. The dishwasher is under warranty for both parts and labor. The report states the unit is repairable and the parts are available. Customer is refusing the...
repair.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We understand the dishwasher is under warranty for parts and labout but we are pleading with the good will of Mabe executives to acknowledge that we purchased a defective product and we don't think it's fair that we paid full price for a defective dishwasher, whether it gets repaired or not. [redacted]? Is there not someone at Mabe who can recoginze that selling someone something that does not work at all is not acceptable and that person should be refunded? We hope so.
Final Business Response /* (4000, 9, 2015/04/30) */
Any mechanical or electrical product may, at some time, fail. The intent of the warranty program is to offer protection to the consumer for a reasonable amount of time and reflects industry standards.
The dishwasher is under warranty for both parts and labor. The report states the unit is repairable and the parts are available.
Final Consumer Response /* (4200, 11, 2015/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the dishwasher is mechanical and would have eventually failed. The upsetting part is that it failed right out of the box - you sold us a dishwasher that flooded our kitchen the one and only time that we used it due to a defective door. This is not a case of it working well for satisfied customers, and then requiring a fix. We do not want to own a ** dishwasher and we want our money back. [redacted].
Initial Business Response /* (1000, 15, 2017/03/21) */
The customer spoke to myself and a supervisor back in February and her file was closed with us on February 23, 2017.
[redacted]
Description: Description: [redacted]
[redacted]
Consumer Relations...
Manager
Office of the President - GE Appliances
Final Consumer Response /* (2000, 5, 2015/10/23) */
This issue has been resolved today. Thank you
Initial Business Response /* (1000, 5, 2016/01/06) */
Good afternoon,
We will contact [redacted]
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)