Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We regret the situationA technician was dispatched and has evaluated the dishwasherThe dishwasher is under warranty for both parts and laborThe report states the unit is repairable and the parts are availableCustomer is refusing the repair Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We understand the dishwasher is under warranty for parts and labout but we are pleading with the good will of Mabe executives to acknowledge that we purchased a defective product and we don't think it's fair that we paid full price for a defective dishwasher, whether it gets repaired or not [redacted] ? Is there not someone at Mabe who can recoginze that selling someone something that does not work at all is not acceptable and that person should be refunded? We hope so Final Business Response / [redacted] (4000, 9, 2015/04/30) */ Any mechanical or electrical product may, at some time, failThe intent of the warranty program is to offer protection to the consumer for a reasonable amount of time and reflects industry standards The dishwasher is under warranty for both parts and laborThe report states the unit is repairable and the parts are available Final Consumer Response / [redacted] (4200, 11, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, the dishwasher is mechanical and would have eventually failedThe upsetting part is that it failed right out of the box - you sold us a dishwasher that flooded our kitchen the one and only time that we used it due to a defective doorThis is not a case of it working well for satisfied customers, and then requiring a fixWe do not want to own a [redacted] dishwasher and we want our money back [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Good morning, Your email indicates that you have purchased an Extended WarrantyAs your appliance is now longer under the manufacturer's, we would redirect you to your Extended Warranty Company for assistance under the terms and the conditions of the contract you purchased through them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the out sourcing of an extended warrantyBut the company must take some responsibility in this caseAny repair that takes more than days to fix should be the responsibility of the manufacturer [redacted]
Initial Business Response / [redacted] (1000, 15, 2017/03/21) */ The customer spoke to myself and a supervisor back in February and her file was closed with us on February 23, [redacted] Description: Description: [redacted] Consumer Relations Manager Office of the President - GE Appliances
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Good afternoon, We will contact [redacted] Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ We regret the situationA technician was dispatched and has evaluated the dishwasherThe dishwasher is under warranty for both parts and laborThe report states the unit is repairable and the parts are availableCustomer is refusing the repair Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We understand the dishwasher is under warranty for parts and labout but we are pleading with the good will of Mabe executives to acknowledge that we purchased a defective product and we don't think it's fair that we paid full price for a defective dishwasher, whether it gets repaired or not [redacted] ? Is there not someone at Mabe who can recoginze that selling someone something that does not work at all is not acceptable and that person should be refunded? We hope so Final Business Response / [redacted] (4000, 9, 2015/04/30) */ Any mechanical or electrical product may, at some time, failThe intent of the warranty program is to offer protection to the consumer for a reasonable amount of time and reflects industry standards The dishwasher is under warranty for both parts and laborThe report states the unit is repairable and the parts are available Final Consumer Response / [redacted] (4200, 11, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, the dishwasher is mechanical and would have eventually failedThe upsetting part is that it failed right out of the box - you sold us a dishwasher that flooded our kitchen the one and only time that we used it due to a defective doorThis is not a case of it working well for satisfied customers, and then requiring a fixWe do not want to own a [redacted] dishwasher and we want our money back [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Good morning, Your email indicates that you have purchased an Extended WarrantyAs your appliance is now longer under the manufacturer's, we would redirect you to your Extended Warranty Company for assistance under the terms and the conditions of the contract you purchased through them Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the out sourcing of an extended warrantyBut the company must take some responsibility in this caseAny repair that takes more than days to fix should be the responsibility of the manufacturer [redacted]
Initial Business Response / [redacted] (1000, 15, 2017/03/21) */ The customer spoke to myself and a supervisor back in February and her file was closed with us on February 23, [redacted] Description: Description: [redacted] Consumer Relations Manager Office of the President - GE Appliances
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Good afternoon, We will contact [redacted] Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response / [redacted] (2000, 5, 2015/10/23) */ This issue has been resolved todayThank you