Riverview Eyewear

I have read your most recent letterYour prescription is correctThe problem with your reading is your Macular degenerationWe did try reading spectacles and although they did not work for you, you were Not Charged for theseWe never suggested progressive lenses for youThe optical shop is independently run, and not part of our officePlease keep your appointment with Dr [redacted] the retinal specialist

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Ms. [redacted] did indeed purchase a pair of glasses from Riverview Eyewear. She came to the optical shop with her new prescription written by the ophthalmologist. She then proceed to pick out a new frame and chose to get photo chromatic progressive lenses. The total purchase came to 575.00 and she...

made a 300.00 deposit on the new glasses. When the glasses arrived she came to pick them up. Ms. [redacted] told my associate that the glasses worked fine for her distance and intermediate vision but that she was not able to read the fine print. The glasses were correctly made to the written prescription so it determined that she see the Dr. again to get to the bottom of the problem. Ms. [redacted] returned to order a pair of single vision reading glasses after having her prescription re checked. In order for us to make a second pair of glasses, the first pair has to be paid in full. Ms. [redacted] paid the remaining balance of 275.00 on glasses #1 and we proceeded to make the second pair of reading glasses. It is our policy if the customer purchases a pair of lenses and is not able to adjust a second pair of reading lenses or lined bifocals will be made at no additional change. The reading glasses were made, again according of the specifications of the Dr.'s prescription. Upon receipt of the glasses Ms. [redacted] stated that they would not work for her and left both pair of prescription eye wear at the optical shop. If Ms. [redacted] wants a refund I will be happy to give her the 175.00 purchase price for the new frame and give her one set of the prescription lenses which were made for her and paid for. Or she may choose to take one complete pair of glasses, (frame and lenses) either the progressive or the reading with no refund. The role of the optician is to dispense the glasses according to the prescription provided by an opthalmologist optometrsit. Eye disease and diagnosis are between the patient and the Dr. Those patients with medical problems that compromise their vision unfortunately can't always be helped to their satisfaction by eyeglasses. When medication is prescribed by your Dr. it is hoped by all that the prescription will help you. If, for example, an antibiotic is prescribed by your Dr. and doesn't kill the infection, the pharmacist who dispensed the medication is not at fault. It is the same principle with the prescription eye wear. There is a cost involved and it may or may not deliver the results expected by the recipient.

I have read your most recent letter. Your prescription is correct. The problem with your reading is your Macular degeneration. We did try reading spectacles and although they did not work for you, you were Not Charged for these. We never suggested progressive lenses for you. The optical shop is independently run, and not part of our office. Please keep your appointment with Dr. [redacted] the retinal specialist.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
    It is correct that that I came to Riverview Eyewear with a prescription written by ophthalmologist Dr. [redacted]., who is the husband of [redacted], the owner of Riverview Eyewear.  Both offices are located at [redacted] in Newcastle Maine.  It is correct that I ordered photo chromatic progressive lenses and selected frames because I had been told that I could not have the lenses put into a pair of frames I already own.  It is correct that I paid $300.00 as a deposit.  It has not been included in the response from [redacted] of Riverview Eyewear that Dr. [redacted] had suggested that I get two pairs of glasses, one pair of progressive lenses for “everyday” wear and one pair of glasses just for reading.  It is correct that I was told the total charge would be $575.00.       However, it is not correct what [redacted]’s associate told [redacted] about the completed glasses. Yes, the distance vision was excellent, but I could not see out of the middle vision nor the close-up vision.  In fact, the middle and close-up vision was so distorted that I could not see anything clearly.  There was so much distortion in place that I felt vertigo. I distinctly told [redacted] that I could not see out of the intermediate vision or close-up vision.  [redacted] and I went upstairs to Dr [redacted]’s office and told [redacted], who works for Dr. [redacted] about the problem.  A new appointment was made to see Dr. [redacted] again.     My next visit with Dr. [redacted] was for another eye exam.  Dr. [redacted] directed me to get two sets of new glasses, with the new prescriptions, so I proceeded to have [redacted] order the glasses.  However, [redacted] directed that I should only have the reading glasses made up.     When the reading glasses arrived, I tried them and again, could not see clearly.  At that time I stated to [redacted] to tell [redacted] that what is wrong is directly related to my eye disease of PED and AMD and that I should not have ever been directed to get new glasses.     Herein lies the complexity of the problem, because Dr. [redacted] tested my eyes twice and both times the prescriptions were not accurate because of the PED and AMD on the day of the eye exams. [redacted] made up the glasses.  The glasses did not work.  I paid Dr [redacted] for his exams exactly on time. In good faith, I paid [redacted] a deposit and a final payment before receiving the glasses.  Since the glasses are wrong, I expect a full refund for two reasons.  One, I was never told nor given a paper that said there was no refund.  Two, [redacted] and her husband Dr [redacted]. need to look at the facts of what “went wrong” and together do what is right, return my $575.00 in full.     Regarding this, which [redacted] wrote: “The role of the optician is to dispense the glasses according to the prescription provided by an opthalmologist optometrsit. Eye disease and diagnosis are between the patient and the Dr. Those patients with medical problems that compromise their vision unfortunately can't always be helped to their satisfaction by eyeglasses. When medication is prescribed by your Dr. it is hoped by all that the prescription will help you. If, for example, an antibiotic is prescribed by your Dr. and doesn't kill the infection, the pharmacist who dispensed the medication is not at fault. It is the same principle with the prescription eye wear. There is a cost involved and it may or may not deliver the results expected by the recipient.” 1. I should not have been prescribed new glasses because my PED and AMD will prevent me from having clear vision with new glasses.  2. The ophthalmologist Dr. [redacted] and optometrist [redacted] could agree that in this case, the prescription for new glasses was not a prescription that would give me clear vision.     It is important to note that I had my eyes examined by another optometrist in Damariscotta before visiting Dr. [redacted] and [redacted].  That optometrist tested my eyes and said that my vision was 20/80.  When I went to Dr. [redacted] one week later, my vision was tested as 20/30 and 20/40.  Obviously, my vision is compromised and obviously every time my eyes are tested, a different result is reached.     I hope that Dr and Mrs [redacted] will reach an agreement that will be honorable in a very complicated situation. I dislike involving the Revdex.com with Riverview Eyewear but it is my responsibility to speak up when a business is negligent, especially negligent in respect for the client.  I encourage [redacted] to have a clear letter of intention for anyone purchasing eyewear from Riverview Eyewear of what can be done if the glasses are not correct.  It should be clearly stated and included on the receipt of payment.  I have the receipts.  There is no statement.     Regarding this, which [redacted] wrote: “If Ms. [redacted] wants a refund I will be happy to give her the 175.00 purchase price for the new frame and give her one set of the prescription lenses which were made for her and paid for. Or she may choose to take one complete pair of glasses, (frame and lenses) either the progressive or the reading with no refund. The role of the optician is to dispense the glasses according to the prescription provided by an opthalmologist optometrsit. Eye disease and diagnosis are between the patient and the Dr. Those patients with medical problems that compromise their vision unfortunately can't always be helped to their satisfaction by eyeglasses. When medication is prescribed by your Dr. it is hoped by all that the prescription will help you. If, for example, an antibiotic is prescribed by your Dr. and doesn't kill the infection, the pharmacist who dispensed the medication is not at fault. It is the same principle with the prescription eye wear. There is a cost involved and it may or may not deliver the results expected by the recipient.”  My response is this: I want a complete refund of $575.00.  Though I would return to the office of Dr. [redacted] because he is a fine, professional ophthalmologist who diagnosed my PED and AMD.  He has a fine staff of [redacted] and [redacted].  I state clearly, that I would never return to Riverview Eyewear because of the way I was personally treated by [redacted].  She could have chosen to meet with me in a respectful way.  Instead, she chose to steadfastly refuse, in public before other patients, to examine my problem with PED and AMD and see what might have gone wrong between the time of the writing of the prescriptions and the completion of the glasses.     This is all about communication and respect, which anyone should be entitled to.
Regards,
[redacted]