Riverview Garden

My name is ShayeI am the Property Manager here at Secure Self Storage and though we regret the issue that has occurred to the complainants items, Secure Self Storage bares no responsibility and has never had such an issue prior to thisWe take what we do seriously and have had and still have many customers that store their items (in the basement) with us for long periods of timeFurthermore; we have never witnessed, nor have we been informed of any type of water damage to those units until the complainantThe smell that the complainant probably smelled could have been other units, where people store old clothes, shoes, etcAnd as we all know clothes can smell pretty bad in an enclosed space.Secure Self Storage even takes the necessary steps such as putting a dehumidifier in the basement to help get rid of some of the moisture that may occur due to non-ventilationWe hope to avoid future situations such as this.Pertaining to the claim that was filed against us, Secure Self Storage have decided and settled with the claimant for an undisclosed amountWe hope that this resolves the issueShould you have any questions, please feel free to contact us atSecure Self Storage [redacted] Washington, DC [redacted] (Phone) ###-###-#### (Fax) ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My name is Shaye. I am the Property Manager here at Secure Self Storage and though we regret the issue that has occurred to the complainants items, Secure Self Storage bares no responsibility and has never had such an issue prior to this. We take what we do seriously and have had and still have many...

customers that store their items (in the basement) with us for long periods of time. Furthermore; we have never witnessed, nor have we been informed of any type of water damage to those units until the complainant. The smell that the complainant probably smelled could have been other units, where people store old clothes, shoes, etc. And as we all know clothes can smell pretty bad in an enclosed space.Secure Self Storage even takes the necessary steps such as putting a dehumidifier in the basement to help get rid of some of the moisture that may occur due to non-ventilation. We hope to avoid future situations such as this.Pertaining to the claim that was filed against us, Secure Self Storage have decided and settled with the claimant for an undisclosed amount. We hope that this resolves the issue. Should you have any questions, please feel free to contact us atSecure Self Storage [redacted] Washington, DC [redacted] (Phone) ###-###-#### (Fax) ###-###-####