Riverview Law Office, PLLC

Hi [redacted] , I am writing to follow up on your conversation with [redacted] regarding complaint ID [redacted] To clarify, the complainant Ms [redacted] is a customer of our client, not our office Federal law prohibits us from disclosing the nature of our business to someone other than the intended party, therefore for our client’s consumer’s protection we require a second form of identification Our office sent Ms [redacted] a letter on March 28, which we did not receive back from the post office, indicating to our office that she received the letterThough the consumer has not confirmed identifying information with our office, the address she provided to the Revdex.com does match the address we have on file Our office will send Ms [redacted] additional information so she can confirm she received mail from our office at the address we have on file Can you please confirm that this response satisfies any information needed from our business to resolve the complaint

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ The Garnishment Summons was served upon the consumer's financial institution in the name listed on the judgment and court record. Several notices were mailed to a previous address of the consumer. A copy of the recent Garnishment Summons that... was served upon her financial institution was mailed to her current address. Our office mailed a letter to the consumer that included a copy of the Order for Judgment on Claim and Counterclaim listing the previous address of the consumer as well as a copy of the Notice of Entry of Docketing of Judgment. The letter explained that a consent form is not available due to the age of the account, but that our client's records indicate that the consumer provided verbal consent to provide services for her son. It also explained that the consumer may wish to consult her own attorney regarding the garnishment process or liability for medical services provided to a minor child. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not true that there is no consent form. I have 11 pages of paperwork from the hospital and it contain the consent form. I've called reaptly to dispute this and have not received a return call. I would be more than happy to provide the BBB with this paperwork and show that I did not sign this. I've also offered to email this to Riverview Law but I'm told there is no email to send it to. The medical records department at the hospital would also send it to them if they would call but I'm told that they will not do this since its not their procedure and now they are claiming it doesn't exist? I'm not sure why they are claiming this but it is untrue and I have the proof. I've also repeatly told Riverview Law that they had an incorrect name and address and that I never received any notice. I also saw on the paperwork that they did not have my phone number listed anywhere nor do I see any note that someone from the hospital received verbal consent from me. If this was true they would have had my correct information along with the correct person to contact for insurance purposes. I still firmly believe that no one did their due diligence in this matter and I don't believe I should be held liable for something I knew nothing about. Final Business Response / [redacted] (4000, 9, 2016/02/09) */ The consumer's concerns were already addressed in a conference call on February 4, 2016 that included an attorney from our office, a client representative and the consumer. The consumer was indeed able to obtain the consent form from the medical records department. As explained during the call, our office was unfortunately previously misinformed by a representative of our client that the form was not available. We have no doubt that the consumer has a signed consent form in her possession; however we still encourage her to consult with her own attorney regarding whether a grandparent signing the document has any bearing on her responsibility for medical services provided to her minor child. We understand the consumer is concerned that our client mailed notices to an incorrect address. However, over a dozen notices were mailed from our office to the consumer between 2009 and 2014 and were not returned by the United States Postal Service. The consumer did verify this was a previous address and that the name on the notices was a previous name of the consumer (and according to our client's records was the same last name as the minor child at the time services were provided). Again, the consumer should consult with her own attorney regarding her liability in this matter.

Initial Business Response /* (1000, 5, 2015/12/01) */
A judgment was obtained on behalf of our client in July for medical services provided in and Our office mailed a copy of the Garnishment Summons served on the consumer's financial institution to the consumer on November 25,
Any funds garnished will be released if a valid exemption is claimed and verifiedOur law office is not required to be licensed as a debt collector in the State of Minnesota
Our office will mail the consumer a copy of the Notice of Entry and Docketing of Judgment as well as an itemized statementHe may contact our office to discuss a payment plan to resolve the account

Our office obtained a judgment in favor of our client and against the complainant consumer. We have attempted to collect on the judgment on behalf of our client in accordance with applicable law The consumer provided proof of her receipt of state assistance to our office on July 6,
2016. That same day our office mailed a release of the garnishment action to the consumer’s place of employment as well as mailed a refund check for funds previously garnished to the consumer at the consumer’s home address. Our office mailed a second release of the garnishment action to the consumer’s employer via certified mail on July 11, 2016, along with an uncashed check that was mailed to our office from the consumer’s employer. The consumer may contact our office with any additional concerns

Initial Business Response /* (1000, 5, 2015/08/21) */
Our office will mail a straight Release of the garnishment action to the consumer's place of employmentInformation available to our office shows the consumer is not currently receiving assistanceThe consumer may mail proof of his claimed
exemption to our office
Our office will also mail to the consumer a copy of the Order for Judgment, Notice of Entry and Docketing of Judgment, and an itemized statement showing the consumer was the patient who incurred the debt
The consumer may contact our office with further questions or concerns

Initial Business Response /* (1000, 5, 2015/08/20) */
A lawsuit was initiated in April to collect the amount owed on our client's behalfThe court date was initially set for July 20, The consumer sent a check for the amount of the claim less the filing fee a few days prior to the
court dateOur office mailed the consumer a receipt that states that dollars applied to costs are not included in the payment amount listedOur office requested a continuance at the court date to allow the check to clear and to communicate to the consumer that the full amount of the claim needed to be paid to avoid our office seeking a judgment for any amount unpaidThe remaining $has not been paid to date, despite multiple conversations with the consumer's spouse regarding this matterWe regret if the consumer found Sheila to be rude and unprofessional in her explanation of how $is still owed, or if the consumer is dissatisfied with the voicemail left in an effort to reach the consumer
The consumer may contact our office with any further questions or concerns

I am rejecting this response because:It does not satisfy my question or complaint in any wayOk so a client of theirs has contracted them into harassing me over the phone and refuses to disclose their business with meThe complaint remains the sameIf they want to mail me the business or tell me what the he'll it is I'd be glad to work with themBut they refused multiple requests on my part to send me anythingNow that they have my address from this complaint maybe they will actually follow through and send the info I have been asking for for months

Initial Business Response /* (1000, 5, 2015/12/08) */
The consumer's address has changed several times since the services were provided in January The consumer did not update her address with our office until the garnishment action commencedOur office has now updated our records to
reflect the consumer's current address
We regret that the consumer felt that Brianna was extremely rudeBrianna did offer a settlement in relation to the balance and a voluntary wage assignment for less than the amount that would be garnished from each paycheckThe consumer did not want a wage assignment and did not accept two offers to settle
The consumer may contact our office to discuss her options for payment or settlement

Initial Business Response /* (1000, 5, 2015/06/08) */
The consumer defaulted on a payment plan with our officeAfter several months of non-payment, our office initiated a lawsuit to collect the remaining balance on our client's behalfOnce a judgment was obtained, and payment was still not
forthcoming, our office initiated a garnishment action
Our office received the final payment on May 26, A Satisfaction of Judgment was signed by an attorney and mailed on May 27, A Release of the garnishment action was signed by an attorney and mailed on May 28, Our accounting department regularly issues the refund checksThe refund check was mailed June 8,
Our office regrets that the consumer is dissatisfied in having to wait for a refund checkHowever, it should be noted that our office spoke with the consumer on May 20, and offered him the opportunity to make the final payment and our office would release the garnishment actionThe consumer chose to have our office continue the garnishment action in lieu of making the final payment and releasing the garnishment action
The consumer may contact our office with any further questions or concerns

Initial Business Response /* (1000, 5, 2016/02/03) */
The Garnishment Summons was served upon the consumer's financial institution in the name listed on the judgment and court record. Several notices were mailed to a previous address of the consumer. A copy of the recent Garnishment Summons that...

was served upon her financial institution was mailed to her current address.
Our office mailed a letter to the consumer that included a copy of the Order for Judgment on Claim and Counterclaim listing the previous address of the consumer as well as a copy of the Notice of Entry of Docketing of Judgment. The letter explained that a consent form is not available due to the age of the account, but that our client's records indicate that the consumer provided verbal consent to provide services for her son. It also explained that the consumer may wish to consult her own attorney regarding the garnishment process or liability for medical services provided to a minor child.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not true that there is no consent form. I have 11 pages of paperwork from the hospital and it contain the consent form. I've called reaptly to dispute this and have not received a return call. I would be more than happy to provide the Revdex.com with this paperwork and show that I did not sign this. I've also offered to email this to Riverview Law but I'm told there is no email to send it to. The medical records department at the hospital would also send it to them if they would call but I'm told that they will not do this since its not their procedure and now they are claiming it doesn't exist? I'm not sure why they are claiming this but it is untrue and I have the proof. I've also repeatly told Riverview Law that they had an incorrect name and address and that I never received any notice. I also saw on the paperwork that they did not have my phone number listed anywhere nor do I see any note that someone from the hospital received verbal consent from me. If this was true they would have had my correct information along with the correct person to contact for insurance purposes. I still firmly believe that no one did their due diligence in this matter and I don't believe I should be held liable for something I knew nothing about.
Final Business Response /* (4000, 9, 2016/02/09) */
The consumer's concerns were already addressed in a conference call on February 4, 2016 that included an attorney from our office, a client representative and the consumer. The consumer was indeed able to obtain the consent form from the medical records department. As explained during the call, our office was unfortunately previously misinformed by a representative of our client that the form was not available. We have no doubt that the consumer has a signed consent form in her possession; however we still encourage her to consult with her own attorney regarding whether a grandparent signing the document has any bearing on her responsibility for medical services provided to her minor child.
We understand the consumer is concerned that our client mailed notices to an incorrect address. However, over a dozen notices were mailed from our office to the consumer between 2009 and 2014 and were not returned by the United States Postal Service. The consumer did verify this was a previous address and that the name on the notices was a previous name of the consumer (and according to our client's records was the same last name as the minor child at the time services were provided). Again, the consumer should consult with her own attorney regarding her liability in this matter.

Initial Business Response /* (1000, 5, 2015/10/19) */
This account is for medical services provided in 2010 and 2011. After receiving a copy of the cancelled checks provided by the consumer, our office responded with an itemization of the services provided as well as a payment history reflecting...

the balance owed. Our office confirmed with our client that the current balance of $92.47 is still due and owing. Nevertheless, our office will close and return this account to our client.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The amount of $92.47 is the amount I was being told that was owed BEFORE I sent in the cancelled checks. I had to contact the medical provider who agreed that there was nothing due, and they are the one who said that the case was to be closed.

Initial Business Response /* (1000, 5, 2016/02/04) */
The consumer's complaint derives from a conversation with a representative from our office just yesterday, during which the consumer did not request the dates of service. Our office will mail the consumer an itemized statement detailing the...

dates of services provided. The consumer has requested payments of $25.00 per month, which will take over eight years to resolve the balance. The representative from our office ultimately offered a nine month payment plan at roughly $300.00 per month. She also explained that our client may choose to initiate litigation if no arrangement is made to resolve the balance. Our client did retain our office to collect the unpaid balance.
The consumer called our office this morning and the call was disconnected while being transferred to the representative she had previously spoken with. The consumer may call the representative's direct line or our general office line that is listed on the notices mailed to the consumer's address. Our office appreciates her call and hopes to connect with her again to work toward a resolution of this matter.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called the office and the direct line several times yesterday and again today with either no answer or hang up. I then looked up the address online and there is no such law firm at this address. I also have been in contact with the SR police as there has been several complaints about Riverview and their business not being accrediated or legit. I have also contacted the St, Cloud Hospital that does not have record of prividing this information with Riverview. When going over my finances with Riverview then again with my own attorney there is no way that I can do more than $25 a month at this point. Please advice Riverview that I would like this debt sent to a collection agency that is accrediated and is willing to work with my income.

Our office has a policy to confirm a second form of identification in order to verify we have reached the correct party.  During the call, our representative explained that he needed the consumer to verify her mailing address or the last four numbers of her social security number in order to...

discuss the matter.  She indicated that our office should have it on file, and our representative responded that he indeed has the information on file however he needs her to verify the information if she wants to continue the call.    Our office did mail the consumer a letter on March 28, 2017.  The consumer may contact our office by mail with any additional concerns or if she wishes to resolve this matter.

Hi [redacted],   I am writing to follow up on your conversation with [redacted] regarding complaint ID [redacted].  To clarify, the complainant Ms. [redacted] is a customer of our client, not our office.  Federal law prohibits us from disclosing the nature of our business to someone other than the intended party, therefore for our client’s consumer’s protection  we require a second form of identification.   Our office sent Ms. [redacted] a letter on March 28, 2017 which we did not receive back from the post office, indicating to our office that she received the letter. Though the consumer has not confirmed identifying information with our office, the address she provided to the Revdex.com does match the address we have on file.  Our office will send Ms. [redacted] additional information so she can confirm she received mail from our office at the address we have on file.    Can you please confirm that this response satisfies any information needed from our business to resolve the complaint.