Riverview Lodge

As the owner and operator of Riverview Lodge, we disagree with Mr. [redacted]'s complaint, and do not feel as though a refund in full is reasonable. Mr. [redacted] checked in at the Riverview Lodge at 5:30 PM on August 26, 2016. We received a call from him that night, at 9:30 PM regarding a hair he had found on his blanket. When we visited his room, we provided him with three solutions: (1) to change his room;(2) provide him with a 20% refund; or (3) he may check out of the room without charge. Mr. [redacted] decided to stay in his room, and was then provided 4 new sheets, 4 new pillow cases, 2 new blankets.
 
                     The next morning, Mr. [redacted] came to the office and requested a full refund. The acting manager informed him that she could only provide a 20 % refund, and if he is still insistent on a full refund, he will have to speak with the owner of the motel. The next day, I personally called Mr. [redacted] and explained that I could increase the refund amount to 50% of the total he had paid for his stay. At this point, he threatened me, with the statement, "I 'Will see to that. You don know who I am"
 
Not only is Mr. [redacted]'s request for a full refund unreasonable, but his complaint is lacking.Mr. [redacted] alleges that there were flees in his bed, but fails to inform that he brought a large dog with him, which was likely the cause of any alleged flees being in  Mr. [redacted] 's room and/or bed. Even after offering a discount, a change of room, and new sheets and blankets, he decided to use our services for the entirety of his stay, and now demands a full refund. As the owner and operator of RiverView Lodge, I do not feel as though Mr. [redacted]'s request for a full refund is  just or reasonable, and we are still willing to compensate him for 50% of the total price he paid.
 
 
Sincerely,
 
Riverview Lodge
Owner and Operator
                     1505 Oak St.
                     Hood River, OR  97031