Riverview Sprinklers

The guest had a guaranteed reservation with the Best Western Oceanside InnTo no fault of the hotels, the guest ( [redacted] ) booked a reservation for the incorrect dateReservations made through Best Western's Central Reservations have a minimum hour cancellation and modification period*** failed to cancel within the allotted time frame, hoursA room was held all night for the guest the evening of the 7th and checked in at Am right before our audit is run because he had not shown up yet, as seen on the attachmentLater that morning at 9:AM the reservation was checked out due to the No-ShowOur charges for this guest will stand

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The reservation was made for 8/not 8/ The mistake was not mine it was the hotel computer that changed the dates on me I called the hotel within two minutes of making my reservation to let them know about the mistake but they were very unwilling to help In conversations with co-workers they mentioned that this hotel is well know for that and that their customer relations are terrible The hotel manager or the company had no intentions on working with customer to resolve the issue The minute I called to modify reservation they said it could not be changed due to their hr cancellation As I mentioned before, I called within two minutes after I received a reservation email from the hotel

Good Afternoon *** ***,
Thank you for giving me the opportunity to assist you with
this matter
As you are aware, you made a guaranteed reservation through
*** due to cheSaturday, August at 3:00PMPlease refer to your
confirmation email
However, our
records show that you attempted to check into
your reservation at 3:00AMYou were advised that our chetime is 3:00PM (as
clearly stated on ***) and that if you wished to check into a room so
early in the morning, you would have to pay for the previous night of August
and then check into your second reservation later in the dayThis is a
standard procedure in the hotel industry
Your friend who was traveling with you agreed to this, made
a new reservation under her name, and paid for the room with her credit card so
that the two of you could check into the room at 3:00AM
Please be advised that because your *** reservation
was made on the same day of your arrival date, it was considered a
non-cancelable, non-refundable reservation due to the fact that our hotel’s
cancelation policy requires hours advance notice prior to the arrival dateTherefore
the charges will stand
Sincerely,
***Guest Relations Manager

I have attached documentation regarding Mr. [redacted]’s reservation. It is the back-up letter for his reservation from Best Western’s customer service department. On it you will notice the cancellation policy for the reservation (24 hours before day of arrival), time it was booked (9:29 PM on 08/06/2016) and the method of booking (through the internet.) As previously addressed, the hotel did not modify his reservation in anyway. Mr. [redacted] is making false statements due to an error on his part for booking the incorrect date. Best regards, [redacted]General Manager

The guest had a guaranteed reservation with the Best Western Oceanside Inn. To no fault of the hotels, the guest ([redacted]) booked a reservation for the incorrect date. Reservations made through Best Western's Central Reservations have a minimum 24 hour cancellation and modification period. [redacted]...

failed to cancel within the allotted time frame, 24 hours. A room was held all night for the guest the evening of the 7th and checked in at 3 Am right before our audit is run because he had not shown up yet, as seen on the attachment. Later that morning at 9:53 AM the reservation was checked out due to the No-Show. Our charges for this guest will stand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The reservation was made for 8/6 not 8/7.  The mistake was not mine it was the hotel computer that changed the dates on me.  I called the hotel within two minutes of making my reservation to let them know about the mistake but they were very unwilling to help.  In conversations with co-workers they mentioned that this hotel is well know for that and that their customer relations are terrible.  The hotel manager or the company had no intentions on working with customer to resolve the issue.  The minute I called to modify reservation they said it could not be changed due to their 24 hr cancellation.  As I mentioned before, I called within two minutes after I received a reservation email from the hotel.