Riverwalk Athletic Club

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I attempted contacting MsM [redacted] (branch manager) multiple times by calling their front desk, but she didn't return any of my phone callsI finally emailed her with new lease info, which she didn't acknowledge eitherCopy of the email from my inbox is proof (sent to [redacted] Jul at 5:PM with lease attachment)I am attaching the lease extension to this email which states I moved out of Binghamton on 6/10/She is simply trying to delay refunding my amount by refusing to acknowledge receipt of the documentsIt appears their tactic is to put customers through enough rigamaround so that no one would pursue to resolve the matterTheir business practices need to be questioned on this regard Regards, [redacted] ***

This is in response to a complaint submitted against us on /25/with ID of [redacted] .Our cancellation policy for our Convenience Pay Membership states that members must give months written cancellation notice in order to terminate their membership This policy is clearly written on every membership contract, which was signed by the member who submitted the above referenced complaintWe do waive the month notice requirement if/when a member s residence moves more than miles away from the facilityIn that event, no dues payments are drafted after the effective date of the new address; we do no prorate final dues paymentsOn 5/2/the member's partner provided us with months written cancellation notice sighting the reason for the notice as "Moving to Philadelphia starting July 1st." At that time, both the member and his partner's final membership dues payments were scheduled for 5/18/and 6/18/based on their regular monthly draft date being the 18th of each monthWith the final dues payments being drafted on 6/18/17, both members' club access would continue through //On 6/16/the member provided us with a copy of his partner's new lease agreement which indicated a commencement date of 6/30/Since there were already no future dues payments scheduled to be drafted after the effective date of the lease, no changes were made to the scheduled 6/18/dues payments or the //club access date for either membership This cancellation was handled exactly as our membership contract dictates cancellations will be handledThe member, and his partner, signed contracts when they started their membershipsDuring the phone call with my assistant manager, the member expressed dissatisfaction with the fact that she was not making an exception to the rules for himShe politely explained our policy?? to him and reiterated that everything was being handled as our contract stated it would beWe will continue to conduct our business in a professional, straight forwardand friendly mannerI did not receive a phone call from member to discuss this furtherIf documentation is needed, we have the member's signed membership contract as well as a copy of the lease he provided that indicates an effective date of 6/30/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I attempted contacting Ms. M[redacted] (branch manager) multiple times by calling their front desk, but she didn't return any of my phone calls. I finally emailed her with new lease info, which she didn't acknowledge either. Copy of the email from my inbox is proof (sent to [redacted]  Jul 10 at 5:47 PM with lease attachment). I am attaching the lease extension to this email which states I moved out of Binghamton on 6/10/17. She is simply trying to delay refunding my amount by refusing to acknowledge receipt of the documents. It appears their tactic is to put customers through enough rigamaround so that no one would pursue to resolve the matter. Their business practices need to be questioned on this regard. 
Regards,
[redacted]

This is in response to a complaint submitted against us on 7 /25/17 with ID of [redacted].Our cancellation policy for our Convenience Pay Membership states that members must give 2 months written cancellation notice in order to terminate their membership.  This policy is clearly written on...

 every membership contract, which was signed by the member who submitted the above referenced complaint. We do waive the 2 month notice requirement if/when a member s residence moves more than 25 miles away from the facility. In that event, no dues payments are drafted after the effective date of the new address; we do no prorate final dues payments. On 5/2/17 the member's partner provided us with 2 months written cancellation notice sighting the reason for the notice as "Moving to Philadelphia starting July 1st." At that time, both the member and his partner's final membership dues payments were scheduled for 5/18/17 and 6/18/17 based on their regular monthly draft date being the 18th of each month. With the final dues payments being drafted on 6/18/17, both members' club access would continue through 7 /17 /17. On 6/16/17 the member provided us with a copy of his partner's new lease agreement which indicated a commencement date of 6/30/17. Since there were already no future dues payments scheduled to be drafted after the effective date of the lease, no changes were made to the scheduled 6/18/17 dues payments or the 7 /17 /17 club access date for either membership.  This cancellation was handled exactly as our membership contract dictates cancellations will be handled. The member, and his partner, signed contracts when they started their memberships. During the phone call with my assistant manager, the member expressed dissatisfaction with the fact that she was not making an exception to the rules for him. She politely explained our policy?? to him and reiterated that everything was being handled as our contract stated it would be. We will continue to conduct our business in a professional, straight forward. and friendly manner. I did not receive a phone call from member to discuss this further. If documentation is needed, we have the member's signed membership contract as well as a copy of the lease he provided that indicates an effective date of 6/30/17.