Riverwood at Chappell Hill Revdex.com Corporate Office [redacted] Phone: ###-###-#### Fax: ###-###-#### In reference to: [redacted] Response to complaint filed re: Contract Disputes Please see timeline below: Monday, January 19, November 17,Received notice via email from [redacted] & [redacted] that they would not be renewing their lease but that they would.be renting their apartinent on a monmonth basis for two months after December 28, They were immediately notified by management that they would have to re-submit a final day notice--even if the lease contract has become month-to-month-- once they knew the date they would be vacating the apartmentTheir response, 'okay'See attached notice of month-to-month arrangement dated November 17, December 17, Received notice via email from [redacted] that they would in fact be vacating over the holidays (no exact vacate date given) instead of going month-to-monthI replied to [redacted] letting her know that I would accept this as their official day notice and they would be responsible for rent for their apartment until January 16, See attached day notice dated December 17, See attached response to [redacted] on move-out date In response to [redacted] 's desired settlement: The notice submitted on November 17, was letting us know they would be going month-to- month, two months after December 28, 2014, which means they would be moving out February • [redacted] 01/19/58PM FAX [redacted] RIVERWOOD W0002/ Riverwood at Chappell Hill 28, 2015, The second notice submitted on December 17, was their notice-to-vacate at the end of the month (which would be a 14-day notice) in which we exercised as their advance 30-day notice and they are responsible, as the lease states, for daysMaking them responsible for the apartment until January 16, [redacted] & [redacted] paid December rent and are responsible for January 1, — January 16, in the amount of $along with December water, $and a final water bill, $ [redacted] & [redacted] have moved out of apartment # [redacted] and after walking their apartment there were damages to the vinyl flooring that we have made repairs: to resulting in a charge of $for five vinyl patchesWe have processed their move-out account statement and it will be in the mail to them this weekThese damages and un-paid rent will be taken out of their security deposit on hand of $leaving them responsible for the remainder of $We respectfully ask the Dispute Resolution Specialist to carefully review the documents provided to you and understand that Riverwood at Chappell Hill has acted within its lease guidelines based on the documents shown•• I am attaching a page from our lease stating the move-out notice guidelines, which was initialed, along with both notices from [redacted] & [redacted] regarding their move-out, my response to their move-out and their Statement of AccountSincerely, [redacted] Riverwood at Chappell Hill [redacted] [redacted]
Complaint: ***
I am rejecting this response because: of inaccurate information provided by the Riverwood at Chappell Hill Management.I hand delivered our 30-day Notice on the morning of November 17, (attached Document) Few minutes after I returned in our unit, the management called me and asked me if I want to extend and sign a 3-month lease and I said NO because we are not sure if we will stay The only reason we included in our 30-day Notice dated November 17, that we will rent on a month-to-month basis was just to notify the management that we might stay for another two months but it still depends if my job ask me to move, which was explained to the management staff who called me just few minutes after I hand-delivered our 30-Day Notice.*** *** *** stated in her response to my complaint that we sent our official 30-Day Notice on December 17, If she will check their record, they will never find a 30-Day Notice dated December 17, from us because we did not give them any My wife emailed her on December 17, informing *** *** *** that we will be moving during the Holidays (email and correspondence attached) You will also see in the attached exchange of emails between my wife and ** *** that she herself mentioned the 30-Day Notice I handed them and it was on November 17, As per contract, the 30-Day Notice must be in writing and not through email The December 17, email from my wife to *** *** is just to inform the management that we are vacating the unit as per original expiration date of the contract, that is, end of December Please see attached supporting documentsTruly Yours,
*** ***
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] This lady is a liar and a racist, I will be filling a formal complaint. I will write reviews on every site about this roach infested apt complex, I gave notice and 30 days prior to Dec 30th.
Revdex.com Corporate Office [redacted]
[redacted] Phone: ###-###-#### Fax: ###-###-#### Friday, January 30, 2015 In reference to: [redacted] Second response to complaint ([redacted]) filed re: Contract Disputes I understand [redacted]s' frustration but we must follow our lease guidelines which requires an advance 30-day notice that was officially given on December 17, 2014 with no move-out date even specified, just that they would be vacating over the "holidays", This makes them responsible until January 16, 2015. I have provided to you documented notices from [redacted] & [redacted] and have strictly stated the facts. Unfortunately, we are unable to make exceptions to the rules for whom we like. It is a matter of abiding by our lease for all parties involved. This concludes the complaint filed by [redacted]s. We have sent him his statement of security deposit account with the amount due to Riverwood at Chappell Hill. Sincerely, [redacted] Riverwood at Chappell Hill [redacted]
Riverwood at Chappell Hill Revdex.com Corporate Office [redacted]
[redacted] Phone: ###-###-#### Fax: ###-###-#### In reference to: [redacted] Response to complaint filed re: Contract Disputes Please see timeline below: Monday,...
January 19, 2015 November 17,2014 Received notice via email from [redacted] & [redacted] that they would not be renewing their lease but that they would.be renting their apartinent on a month-to month basis for two months after December 28, 2014. They were immediately notified by management that they would have to re-submit a final 30 day notice--even if the lease contract has become month-to-month-- once they knew the date they would be vacating the apartment. Their response, 'okay'. See attached notice of month-to-month arrangement dated November 17, 2014. December 17, 2014 Received notice via email from [redacted] that they would in fact be vacating over the holidays (no exact vacate date given) instead of going month-to-month. I replied to [redacted] letting her know that I would accept this as their official 30 day notice and they would be responsible for rent for their apartment until January 16, 2015. See attached 30 day notice dated December 17, 2014. See attached response to [redacted] on move-out date In response to [redacted]'s desired settlement: The notice submitted on November 17, 2014 was letting us know they would be going month-to- month, two months after December 28, 2014, which means they would be moving out February • [redacted] [redacted] [redacted] [redacted] [redacted] 01/19/2015 3 58PM FAX [redacted]3 RIVERWOOD �...⇄ W0002/0007 Riverwood at Chappell Hill 28, 2015, The second notice submitted on December 17, 2014 was their notice-to-vacate at the end of the month (which would be a 14-day notice) in which we exercised as their advance 30-day notice and they are responsible, as the lease states, for 30 days. Making them responsible for the apartment until January 16, 2015. [redacted] & [redacted] paid December 2014 rent and are responsible for January 1, 2015 — January 16, 2015 in the amount of $372.80 along with December water, $38.11 and a final water bill, $49.19. [redacted] & [redacted] have moved out of apartment #[redacted] and after walking their apartment there were damages to the vinyl flooring that we have made repairs: to resulting in a charge of $200.00 for five vinyl patches. We have processed their move-out account statement and it will be in the mail to them this week. These damages and un-paid rent will be taken out of their security deposit on hand of $200.00 leaving them responsible for the remainder of $460.10. We respectfully ask the Dispute Resolution Specialist to carefully review the documents provided to you and understand that Riverwood at Chappell Hill has acted within its lease guidelines based on the documents shown. •• I am attaching a page from our lease stating the move-out notice guidelines, which was initialed, along with both notices from [redacted] & [redacted] regarding their move-out, my response to their move-out and their Statement of Account. Sincerely, [redacted] Riverwood at Chappell Hill [redacted] [redacted] [redacted] [redacted]
Riverwood at Chappell Hill Revdex.com Corporate Office [redacted] Phone: ###-###-#### Fax: ###-###-#### In reference to: [redacted] Response to complaint filed re: Contract Disputes Please see timeline below: Monday, January 19, November 17,Received notice via email from [redacted] & [redacted] that they would not be renewing their lease but that they would.be renting their apartinent on a monmonth basis for two months after December 28, They were immediately notified by management that they would have to re-submit a final day notice--even if the lease contract has become month-to-month-- once they knew the date they would be vacating the apartmentTheir response, 'okay'See attached notice of month-to-month arrangement dated November 17, December 17, Received notice via email from [redacted] that they would in fact be vacating over the holidays (no exact vacate date given) instead of going month-to-monthI replied to [redacted] letting her know that I would accept this as their official day notice and they would be responsible for rent for their apartment until January 16, See attached day notice dated December 17, See attached response to [redacted] on move-out date In response to [redacted] 's desired settlement: The notice submitted on November 17, was letting us know they would be going month-to- month, two months after December 28, 2014, which means they would be moving out February • [redacted] 01/19/58PM FAX [redacted] RIVERWOOD W0002/ Riverwood at Chappell Hill 28, 2015, The second notice submitted on December 17, was their notice-to-vacate at the end of the month (which would be a 14-day notice) in which we exercised as their advance 30-day notice and they are responsible, as the lease states, for daysMaking them responsible for the apartment until January 16, [redacted] & [redacted] paid December rent and are responsible for January 1, — January 16, in the amount of $along with December water, $and a final water bill, $ [redacted] & [redacted] have moved out of apartment # [redacted] and after walking their apartment there were damages to the vinyl flooring that we have made repairs: to resulting in a charge of $for five vinyl patchesWe have processed their move-out account statement and it will be in the mail to them this weekThese damages and un-paid rent will be taken out of their security deposit on hand of $leaving them responsible for the remainder of $We respectfully ask the Dispute Resolution Specialist to carefully review the documents provided to you and understand that Riverwood at Chappell Hill has acted within its lease guidelines based on the documents shown•• I am attaching a page from our lease stating the move-out notice guidelines, which was initialed, along with both notices from [redacted] & [redacted] regarding their move-out, my response to their move-out and their Statement of AccountSincerely, [redacted] Riverwood at Chappell Hill [redacted] [redacted]
Complaint: ***
I am rejecting this response because: of inaccurate information provided by the Riverwood at Chappell Hill Management.I hand delivered our 30-day Notice on the morning of November 17, (attached Document) Few minutes after I returned in our unit, the management called me and asked me if I want to extend and sign a 3-month lease and I said NO because we are not sure if we will stay The only reason we included in our 30-day Notice dated November 17, that we will rent on a month-to-month basis was just to notify the management that we might stay for another two months but it still depends if my job ask me to move, which was explained to the management staff who called me just few minutes after I hand-delivered our 30-Day Notice.*** *** *** stated in her response to my complaint that we sent our official 30-Day Notice on December 17, If she will check their record, they will never find a 30-Day Notice dated December 17, from us because we did not give them any My wife emailed her on December 17, informing *** *** *** that we will be moving during the Holidays (email and correspondence attached) You will also see in the attached exchange of emails between my wife and ** *** that she herself mentioned the 30-Day Notice I handed them and it was on November 17, As per contract, the 30-Day Notice must be in writing and not through email The December 17, email from my wife to *** *** is just to inform the management that we are vacating the unit as per original expiration date of the contract, that is, end of December Please see attached supporting documentsTruly Yours,
*** ***
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] This lady is a liar and a racist, I will be filling a formal complaint. I will write reviews on every site about this roach infested apt complex, I gave notice and 30 days prior to Dec 30th.
Revdex.com Corporate Office [redacted]
[redacted] Phone: ###-###-#### Fax: ###-###-#### Friday, January 30, 2015 In reference to: [redacted] Second response to complaint ([redacted]) filed re: Contract Disputes I understand [redacted]s' frustration but we must follow our lease guidelines which requires an advance 30-day notice that was officially given on December 17, 2014 with no move-out date even specified, just that they would be vacating over the "holidays", This makes them responsible until January 16, 2015. I have provided to you documented notices from [redacted] & [redacted] and have strictly stated the facts. Unfortunately, we are unable to make exceptions to the rules for whom we like. It is a matter of abiding by our lease for all parties involved. This concludes the complaint filed by [redacted]s. We have sent him his statement of security deposit account with the amount due to Riverwood at Chappell Hill. Sincerely, [redacted] Riverwood at Chappell Hill [redacted]
Riverwood at Chappell Hill Revdex.com Corporate Office [redacted]
[redacted] Phone: ###-###-#### Fax: ###-###-#### In reference to: [redacted] Response to complaint filed re: Contract Disputes Please see timeline below: Monday,...
January 19, 2015 November 17,2014 Received notice via email from [redacted] & [redacted] that they would not be renewing their lease but that they would.be renting their apartinent on a month-to month basis for two months after December 28, 2014. They were immediately notified by management that they would have to re-submit a final 30 day notice--even if the lease contract has become month-to-month-- once they knew the date they would be vacating the apartment. Their response, 'okay'. See attached notice of month-to-month arrangement dated November 17, 2014. December 17, 2014 Received notice via email from [redacted] that they would in fact be vacating over the holidays (no exact vacate date given) instead of going month-to-month. I replied to [redacted] letting her know that I would accept this as their official 30 day notice and they would be responsible for rent for their apartment until January 16, 2015. See attached 30 day notice dated December 17, 2014. See attached response to [redacted] on move-out date In response to [redacted]'s desired settlement: The notice submitted on November 17, 2014 was letting us know they would be going month-to- month, two months after December 28, 2014, which means they would be moving out February • [redacted] [redacted] [redacted] [redacted] [redacted] 01/19/2015 3 58PM FAX [redacted]3 RIVERWOOD �...⇄ W0002/0007 Riverwood at Chappell Hill 28, 2015, The second notice submitted on December 17, 2014 was their notice-to-vacate at the end of the month (which would be a 14-day notice) in which we exercised as their advance 30-day notice and they are responsible, as the lease states, for 30 days. Making them responsible for the apartment until January 16, 2015. [redacted] & [redacted] paid December 2014 rent and are responsible for January 1, 2015 — January 16, 2015 in the amount of $372.80 along with December water, $38.11 and a final water bill, $49.19. [redacted] & [redacted] have moved out of apartment #[redacted] and after walking their apartment there were damages to the vinyl flooring that we have made repairs: to resulting in a charge of $200.00 for five vinyl patches. We have processed their move-out account statement and it will be in the mail to them this week. These damages and un-paid rent will be taken out of their security deposit on hand of $200.00 leaving them responsible for the remainder of $460.10. We respectfully ask the Dispute Resolution Specialist to carefully review the documents provided to you and understand that Riverwood at Chappell Hill has acted within its lease guidelines based on the documents shown. •• I am attaching a page from our lease stating the move-out notice guidelines, which was initialed, along with both notices from [redacted] & [redacted] regarding their move-out, my response to their move-out and their Statement of Account. Sincerely, [redacted] Riverwood at Chappell Hill [redacted] [redacted] [redacted] [redacted]