September 9,
Revdex.com
Metro Washington DC & Eastern Pennsylvania
(Washington, DC)
K StNW, 10th Floor
Washington, DC
20005-
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
RE: Complaint ID *** *** ***
As was explained in our earlier response, we are willing
to refund *** *** the full purchase price of the *** *** product
she purchased and would still have full advantage of based on her
misunderstanding of what the product would do
Any delay in processing a check to *** *** was
based on her subsequent complaint filed with your agency that disregarded our
offer
Once again, please advise us as to weather a refund of
the full purchase price is an amenable agreement
Thank you for your consideration
Sincerely,
Ray M***
General Manger
RM:mm
Hello.I am updating a previously filed complaint I took my Honda fit to Honda Piazza of *** on Friday October 6th for a scheduled appointment to meet with a Honda Engineer and the district parts managerI was under the impression the dealer was going to propose a resolution to the ongoing issue of the SRS light being on quite consistently over the past monthsInstead, Honda had the engineer check out the vehicle yet again so I had to leave the car there and drive off in yet another loaner vehicle (3rd or 4th loaner) When I arrived I was being told that the vehicle would just receive/require a diagnostic and that I would be able to take the car home within the hour Later that day I received a call letting me know yet another part needed to be replacedOn Sunday October 8th, the dealer called me to let me know the car was ready to pick upToday, Monday October 9th my husband has been trying to contact Marleny from Honda Corporate with the intent of indicating that we are not interested in getting the car back as we want Honda at this point to propose a resolution to this long, time consuming, frustrating and arduous situation The car has been in service for the days and the Honda manual received with the vehicle states under the lemon law we are entitled to a refund and or compensation for this issue.Thanks!*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 18, 2015 Revdex.com
Metro Washington DC & Eastern Pennsylvania
(Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC
20005-3404
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
RE: Complaint ID [redacted]...
[redacted]
On September 29, 2014, **. [redacted] purchased a
2011 Honda [redacted] EX-L Sedan from our dealership. At the time of sale, she also
added an extended service contract and [redacted] Protection Package to her
purchase.
On August 12, 2015, [redacted] contacted the
dealership expressing her dissatisfaction with the [redacted] product. At
that time she needed a repair that was not covered by the product and requested
to have her vehicle repaired at no charge or a full refund of the [redacted]
Protection Package, $413.38. (See attachment)
It was at that time, our intention to accommodate [redacted]’s request and refund her the cost of her [redacted].
Subsequently, she contacted your agency with her complaint but did not include
her concession of having the purchase price of her [redacted] refunded.
Obviously, we are unclear how to proceed. We are
certainly willing to give [redacted] a full refund of the product she
purchased almost a year ago and will still have full advantage of, if that will
suffice.
Please advise us as to weather a refund of the full
purchase price is an amenable agreement.
We have been working with American Honda to accommodate our mutual customer. It is a rare occurrence that we would not be able to repair a vehicle here at our facility. On August 24, 2017, American Honda confirmed with Piazza Honda of [redacted] that they would be sending a field technician to our...
location on September 1, 2017, to inspect our customer's vehicle. This morning, August 25, 2017, our Service Manager, Tony F[redacted] confirmed with our customer that they will bring their vehicle in on September, 1, 2017. At that time we will provide them with a loaner vehicle to drive while the field technician is inspecting their vehicle to make a clearer determination of the next step.
September 9,
Revdex.com
Metro Washington DC & Eastern Pennsylvania
(Washington, DC)
K StNW, 10th Floor
Washington, DC
20005-
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
RE: Complaint ID *** *** ***
As was explained in our earlier response, we are willing
to refund *** *** the full purchase price of the *** *** product
she purchased and would still have full advantage of based on her
misunderstanding of what the product would do
Any delay in processing a check to *** *** was
based on her subsequent complaint filed with your agency that disregarded our
offer
Once again, please advise us as to weather a refund of
the full purchase price is an amenable agreement
Thank you for your consideration
Sincerely,
Ray M***
General Manger
RM:mm
Hello.I am updating a previously filed complaint I took my Honda fit to Honda Piazza of *** on Friday October 6th for a scheduled appointment to meet with a Honda Engineer and the district parts managerI was under the impression the dealer was going to propose a resolution to the ongoing issue of the SRS light being on quite consistently over the past monthsInstead, Honda had the engineer check out the vehicle yet again so I had to leave the car there and drive off in yet another loaner vehicle (3rd or 4th loaner) When I arrived I was being told that the vehicle would just receive/require a diagnostic and that I would be able to take the car home within the hour Later that day I received a call letting me know yet another part needed to be replacedOn Sunday October 8th, the dealer called me to let me know the car was ready to pick upToday, Monday October 9th my husband has been trying to contact Marleny from Honda Corporate with the intent of indicating that we are not interested in getting the car back as we want Honda at this point to propose a resolution to this long, time consuming, frustrating and arduous situation The car has been in service for the days and the Honda manual received with the vehicle states under the lemon law we are entitled to a refund and or compensation for this issue.Thanks!*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 18, 2015 Revdex.com
Metro Washington DC & Eastern Pennsylvania
(Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC
20005-3404
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
RE: Complaint ID [redacted]...
[redacted]
On September 29, 2014, **. [redacted] purchased a
2011 Honda [redacted] EX-L Sedan from our dealership. At the time of sale, she also
added an extended service contract and [redacted] Protection Package to her
purchase.
On August 12, 2015, [redacted] contacted the
dealership expressing her dissatisfaction with the [redacted] product. At
that time she needed a repair that was not covered by the product and requested
to have her vehicle repaired at no charge or a full refund of the [redacted]
Protection Package, $413.38. (See attachment)
It was at that time, our intention to accommodate [redacted]’s request and refund her the cost of her [redacted].
Subsequently, she contacted your agency with her complaint but did not include
her concession of having the purchase price of her [redacted] refunded.
Obviously, we are unclear how to proceed. We are
certainly willing to give [redacted] a full refund of the product she
purchased almost a year ago and will still have full advantage of, if that will
suffice.
Please advise us as to weather a refund of the full
purchase price is an amenable agreement.
Thank you for your consideration.
Sincerely,
Ray M[redacted]
General Manger
RM:mm
We have been working with American Honda to accommodate our mutual customer. It is a rare occurrence that we would not be able to repair a vehicle here at our facility. On August 24, 2017, American Honda confirmed with Piazza Honda of [redacted] that they would be sending a field technician to our...
location on September 1, 2017, to inspect our customer's vehicle. This morning, August 25, 2017, our Service Manager, Tony F[redacted] confirmed with our customer that they will bring their vehicle in on September, 1, 2017. At that time we will provide them with a loaner vehicle to drive while the field technician is inspecting their vehicle to make a clearer determination of the next step.