We have been working with American Honda to accommodate our mutual customerIt is a rare occurrence that we would not be able to repair a vehicle here at our facilityOn August 24, 2017, American Honda confirmed with Piazza Honda of [redacted] that they would be sending a field technician to our location on September 1, 2017, to inspect our customer's vehicleThis morning, August 25, 2017, our Service Manager, Tony F [redacted] confirmed with our customer that they will bring their vehicle in on September, 1, At that time we will provide them with a loaner vehicle to drive while the field technician is inspecting their vehicle to make a clearer determination of the next step
August 18, Revdex.com Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] RE: Complaint ID [redacted] [redacted] On September 29, 2014, ** [redacted] purchased a Honda [redacted] EX-L Sedan from our dealershipAt the time of sale, she also added an extended service contract and [redacted] Protection Package to her purchase On August 12, 2015, [redacted] contacted the dealership expressing her dissatisfaction with the [redacted] productAt that time she needed a repair that was not covered by the product and requested to have her vehicle repaired at no charge or a full refund of the [redacted] Protection Package, $(See attachment) It was at that time, our intention to accommodate [redacted] ’s request and refund her the cost of her [redacted] Subsequently, she contacted your agency with her complaint but did not include her concession of having the purchase price of her [redacted] refunded Obviously, we are unclear how to proceedWe are certainly willing to give [redacted] a full refund of the product she purchased almost a year ago and will still have full advantage of, if that will suffice Please advise us as to weather a refund of the full purchase price is an amenable agreement Thank you for your consideration Sincerely, Ray M [redacted] General Manger RM:mm
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We have been working with American Honda to accommodate our mutual customerIt is a rare occurrence that we would not be able to repair a vehicle here at our facilityOn August 24, 2017, American Honda confirmed with Piazza Honda of [redacted] that they would be sending a field technician to our location on September 1, 2017, to inspect our customer's vehicleThis morning, August 25, 2017, our Service Manager, Tony F [redacted] confirmed with our customer that they will bring their vehicle in on September, 1, At that time we will provide them with a loaner vehicle to drive while the field technician is inspecting their vehicle to make a clearer determination of the next step
August 18, Revdex.com Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005- Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] RE: Complaint ID [redacted] [redacted] On September 29, 2014, ** [redacted] purchased a Honda [redacted] EX-L Sedan from our dealershipAt the time of sale, she also added an extended service contract and [redacted] Protection Package to her purchase On August 12, 2015, [redacted] contacted the dealership expressing her dissatisfaction with the [redacted] productAt that time she needed a repair that was not covered by the product and requested to have her vehicle repaired at no charge or a full refund of the [redacted] Protection Package, $(See attachment) It was at that time, our intention to accommodate [redacted] ’s request and refund her the cost of her [redacted] Subsequently, she contacted your agency with her complaint but did not include her concession of having the purchase price of her [redacted] refunded Obviously, we are unclear how to proceedWe are certainly willing to give [redacted] a full refund of the product she purchased almost a year ago and will still have full advantage of, if that will suffice Please advise us as to weather a refund of the full purchase price is an amenable agreement Thank you for your consideration Sincerely, Ray M [redacted] General Manger RM:mm
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]