Riviera Limousine

Owner of business is a liar Do not give them your credit card info They made an error in overcharging me which owner promised would be corrected numerous times over a week period and never did anything Do not use or trust this business !!!!

Revdex.com:
At this time, I have not been contacted by Riviera Limousine regarding complaint ID [redacted].
Sincerely,
[redacted]

Owner of business is a liar. Do not give them your credit card info. They made an error in overcharging me which owner promised would be corrected numerous times over a 10 week period and never did anything.
Do not use or trust this business !!!!

Review: Riviera Limousine of [redacted] picked up my wife and myself at our home in [redacted] at 4:45am on March [redacted] to take us to JFK airport and charged us $74.40 for this service. Knowing that our carrier, Delta Airlines, is temporarily using both Terminals 2 and 4, I told the driver when we got into the car that our flight was leaving from Terminal 2 as designated on the boarding passes which we had printed the evening before. The driver stated that he was aware of theterminals situation with Delta. The driver delivered us to the terminal at approximately 5:15am. The problem was that the driver dropped us off at Terminal 5 instead of Terminal 2; the wrong Terminal. When we were checking out the terminal for both Delta and our flight we found out from airport personnel that we were in the wrong terminal. We had to traverse the entire length of the Terminal 5 to eventually find two different escalators and several skywalks to eventually find the Skytrain which could take us to find Terminal 2. When the Skytrain took us to Terminal 2 it left us above a parking lot from which we had to traverse to find Terminal 2, enter through the departure area and find our way upstairs to where we should have been dropped off to begin with. When I had first called Riviera from Terminal 5 I was greeted by someone who sounded as though he were either asleep or intoxicated, and it was also obvious that the driver was undependable and we could not rely upon Riviera to take us to the correct destination. When I called from our vacation destination in San Juan later that day the Riviera representative was beligerant and more interested in saying his driver was with the company for 15 years than in discussing our hardship caused by their negligence. As my wife had said, "with all the running around we had to do we could have more easily taken the LIRR and skytrain, than this incompetant limousine service." Please note that we had already contracted for this same company for the limo pick up for our return flight the following Sunday. The only reason why I didn't cancel the return with Riviera, which was already booked, was because I was 1700 miles away from home on vacation with limited research access toDesired Settlement: My wife and I paid $74.40 for a Limo service that delivered us to the wrong destination ay 5:15am on March **, 2014. I believe that considering the caotic situation that Riviers placed us in, along with the stress, the exploring of terminals, running with baggage, and physical hardship that they put us through (as we are senior citizens on medication as well) that a full refund, in the amount of $74.40, for the ony way misdirected delivery to the airport. After the billing adjustment is made I am also requesing that Riviera Limousine delete all of my American Express credit card information from its records, as I do not feel that I can trust this company with my personal credit information.

Consumer

Response:

At this time, I have not been contacted by Riviera Limousine regarding complaint ID [redacted].

Sincerely,

Owner of business is a liar. Do not give them your credit card info. They made an error in overcharging me which owner promised would be corrected numerous times over a 10 week period and never did anything.

Do not use or trust this business !!!!