Riya's Nails

From: Riya [redacted] Date: Fri, May 13, at 11:PMSubject: Re: ID [redacted] To: [redacted] < [redacted] @cleveland.Revdex.com.org> This customer was given plenty of opportunities to voice her displeasure with the service She could have told us during the service, or even before she paid, but she walked out seemingly satisfied after all services were complete Only until later did she contact us to complain and demand her money back We kindly told her our policy is to repair any issues she had but we do not offer refunds There is a sign clearly displayed in our salon that states exactly that She refused our offers to correct her problems and simply demanded her money We then told her to come back to remove any products we used on her and only then would we give a refund She has yet to come back

From: Riya ***
Date: Fri, May 13, at 11:PMSubject: Re: ID ***To: *** ***
This customer was given plenty of opportunities to voice her displeasure with the service. She could have told us during the service, or even before she paid, but she
walked out seemingly satisfied after all services were complete. Only until later did she contact us to complain and demand her money back. We kindly told her our policy is to repair any issues she had but we do not offer refunds. There is a sign clearly displayed in our salon that states exactly that. She refused our offers to correct her problems and simply demanded her money We then told her to come back to remove any products we used on her and only then would we give a refund. She has yet to come back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My service took three hoursI have school and work and other things to do and don't always have time to come back out minutes away from my houseThe girl who did my nails did not charge me for the designs, probably because she knew they looked bad but after three hours of sitting there I'm not going to tell the girl to start over, because like I said before I don't have unlimited timeThe reason I was getting my nails done was for prom which was on the 14th of May and I did not have time to come back and get them redone before then because of my busy scheduleI believe my service should have been done the right way the first timeAlso, whoever the manager was that I was emailing was very rude and unprofessional so going back to receive another service is not an option in my bookWho would want to go back to a place where the manager/owner was rudeMy money back would resolve the problem
Regards,
*** ***