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Riz Auto Repair

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Riz Auto Repair Reviews (1)

December 27, 2017Dear [redacted],This letter a response to the complaint (ID # [redacted]) submitted on 12/18/17 against Riz Auto Service, LCC. On 11/27/17, [redacted] brought his [redacted] to Riz Auto Service for a coolant leak. After diagnosis and doing pressure test, Riz Auto...

Service found a coolant leak on the right side of radiator; it’s important to note that the coolant was pouring out of the radiator when under 15 psi pressure. This information was shared with [redacted] and he was shown where the leak was coming from. [redacted] was given a quote for $248.04 (labor, part, and tax included) to fix the coolant leak on the radiator which he agreed to. After the repair, the coolant was checked by doing a pressure test to ensure there is no leak. [redacted] paid for the services, took his old radiator, and left the shop with no concerns.On 12/18/17, [redacted] brought his [redacted] to Riz Auto Services, LLC again and he claimed that his vehicle was not repaired and that it was still leaking coolant. A Riz Auto Service employee gave [redacted] two options which were to leave his vehicle at the shop for a coolant leak diagnosis or wait an hour or so until it can be looked at. [redacted] refused both options and wanted his vehicle looked at right away. At this point, the owner (Raoof R[redacted]) intervened and attempted to explain/remind [redacted] that the coolant leak was coming from the right side of the radiator and that he was shown the leak prior to agreeing to the services rendered by Riz Auto Service on 11/27/17. [redacted] became irate and demanded a refund of $350.00 since he believes the prior issue was not fixed. He was again told to leave his vehicle for a coolant diagnostic which he refused and threatened to contact the Revdex.com (Revdex.com) about the issue.In his complaint, [redacted] states that his vehicle was serviced by Riz Auto Service on 12/7/2017 and that he returned to Riz Auto Service about the same issue the next day, 12/08/17. However, this is information is inaccurate. As stated above, the service was done on 11/27/2017 and [redacted] did not return to Riz Auto Service until 12/18/17 (21 days later). A copy of the invoice along with a copy of the video footage is included with this letter for your review. Additionally, in his letter he claims that he was advised that the problem was coming from a tube that would cost $75.00 which is also inaccurate; Riz Auto Service did not reevaluate the issue since [redacted] refused. Please note, if his vehicle was leaking as bad as it did when he brought it to Riz Auto Service on 11/27/17, the vehicle would be overheating and not drivable. [redacted] drove his vehicle for 21 days prior to bringing it back to Riz Auto Service.If I can answer any questions that may be important to your decision, please feel free to contact me. Respectfully,Raoof R

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Address: 610 Division St, Harrisburg, Pennsylvania, United States, 17110

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