[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
My concern was that the dealership, charge me $491 for some O2 sensor and my vehicle still was cutting off. So, they never fixed the issue. they just shut off the check engine light. So, they can either refund my money or fix my car!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] purchased a 2014 [redacted] from our dealership in January 2015. She brought the vehicle in several times with a concern of the vehicle not starting. We were unable to duplicate the concerns, and brought in the [redacted] Representative from the manufacturer as well; too see if...
there was anything wrong with the vehicle. The [redacted] Rep was also unable to duplicate the concerns. She expressed she would like to start the process for Lemon Law to get a replacement vehicle, which she did. However, the vehicle did not qualify under the Lemon Law, so we offered to trade her out of the vehicle into a new vehicle. She did not want a new vehicle, but the exact same vehicle. We provided a rental car for her for the duration of the services, until we felt we reached a point where there were no issues with her vehicle and a rental was not necessary. We are still willing to trade her out of her vehicle and into a new one, if she would like, but it can only be through a normal deal process, since her vehicle does not qualify under the Lemon Law for a “replacement”. Tell us why here...
When the customer came in with the vehicle on 12/28/2015 as referenced, there were DTCs (Data Trouble Codes) set for the Oxygen sensors. A failed oxygen sensor which monitors fuel trim can cause an engine cut off. The next time the vehicle was inspected and test driven, the vehicle was setting...
DTCs for the EGR system (Exhaust Gas Recirculation). A failure of this system can also cause an engine cut off. In an effort to satisfy the customer, a loaner vehicle was provided to them during the second inspection and a substantial discount was offered to correct this failure. The customer declined the second repair and when they saw the check engine light on they assumed it was for the original DTCs. Had the DTCs been the same as before, we would have rectified the concern. Being as this is a separate failed system, the customer is responsible for the repairs. The vehicle has over 189,000 miles on it and even after this concern is fixed, it is highly possible that another system failure could occur due to its age and mileage. I will gladly offer to inspect the vehicle again at no charge to the customer. If it is related to the repair performed initially for the oxygen sensors, I will assist with fixing the concern. If the concern is caused by the EGR or any other no related system component then it will be the customer's responsibility to cover the cost of the repairs.
I apologize for the delay on the check reimbursement for the 2 hours of labor. I am mailing a check today to [redacted] for $250. We are appreciative of his business and hope he has a better experience with Waldorf Ford in the future.
[redacted] received a 2 year/ unlimited mile warranty on the PCM part. It is not a 2 year/unlimited warranty on the check engine light, which can come on for multiple reasons. The vehicle also has an ABS and suspension codes indicating further issues are expected. The offer of cost of part only repairs for the heater tube was fair, considering it is an unrelated issue to the PCM replacement. We will repair any concerns she has currently with the vehicle at a fair price and provide a loaner vehicle.
We have received the complaint from [redacted] in regards to her 2003 [redacted]. [redacted] brought her vehicle in due to a check engine light May 19th with 167,131 miles. After diagnosing the check engine light issue, a failing PCM was found and replaced, along with some...
additional repairs. The vehicle was test driven for approximately 5 miles and the light did not turn back on. [redacted] picked up her vehicle, and returned the next day with a vibration concern when driving above 55 miles per hour. After diagnosing, the aftermarket tires and rims were out of balance. We suggested she take the vehicle back to the place where they installed the tires to balance them correctly, to avoid her paying the additional charge for us to perform the balance. Most reputable places will balance for free if they installed the tires improperly. Approximately ten days later, [redacted] returned stating the check engine light was back on. We offered to diagnose the issue at no charge, and found a hole in the heater control valve tube behind the engine, along with a code for the ABS and suspension. The customer declined the repairs. We would like the opportunity to repair the vehicle for the codes that were presented. We would also like to see if there may be an aftermarket warranty available that [redacted] could purchase to help with costs of repairs. Due to the high mileage on the vehicle, it is not uncommon for issues to arise and purchasing a warranty would help alleviate out of pocket expenses. Unfortunately, the aftermarket warranty does not have a rental option available. If [redacted] were to bring her vehicle back in to be repaired, we will place her in a loaner vehicle from the sales deprtment, so that she is provided transportation. Tell us why here...
The loan originated on June 12th, 2010 with a 72 month contract. The GAP expired on June 12th, 2016. The cancellation was requested on March 29th, 2016, so the GAP only had about two months remaining in effect. GAP depreciates by time; it was purchased at $700 divided by 72 months is 9.72 per month. Even if you estimate the months remaining as 3 months, the refund would be $29.28 and there is a $50 cancellation fee. I am willing to waive the cancellation fee and send payment for the $29.28, if the customer desires. Please provide a current address so a check can be mailed as soon as possible.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I paid my car off in the time allotted and I want someone to explain to me why there is not refund. The amount that was paid was in lue of me having an accident for my vehicle to be covered if I did not have an accident then the money should be refunded IT WAS NEVER USED.
Regards,
[redacted]
I apologize that [redacted] never received the check for his upfit rebate. I have attached a copy of the original check to show we did send payment. I will check with our bank today and if it has not been cashed, we will re-issue today. If there is a different address to send payment, or if [redacted]...
[redacted] would like to pick it up, please let me know. Again, I apologize for the delayed response and payment not being received on time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
My concern was that the dealership, charge me $491 for some O2 sensor and my vehicle still was cutting off. So, they never fixed the issue. they just shut off the check engine light. So, they can either refund my money or fix my car!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] purchased a 2014 [redacted] from our dealership in January 2015. She brought the vehicle in several times with a concern of the vehicle not starting. We were unable to duplicate the concerns, and brought in the [redacted] Representative from the manufacturer as well; too see if...
there was anything wrong with the vehicle. The [redacted] Rep was also unable to duplicate the concerns. She expressed she would like to start the process for Lemon Law to get a replacement vehicle, which she did. However, the vehicle did not qualify under the Lemon Law, so we offered to trade her out of the vehicle into a new vehicle. She did not want a new vehicle, but the exact same vehicle. We provided a rental car for her for the duration of the services, until we felt we reached a point where there were no issues with her vehicle and a rental was not necessary. We are still willing to trade her out of her vehicle and into a new one, if she would like, but it can only be through a normal deal process, since her vehicle does not qualify under the Lemon Law for a “replacement”. Tell us why here...
When the customer came in with the vehicle on 12/28/2015 as referenced, there were DTCs (Data Trouble Codes) set for the Oxygen sensors. A failed oxygen sensor which monitors fuel trim can cause an engine cut off. The next time the vehicle was inspected and test driven, the vehicle was setting...
DTCs for the EGR system (Exhaust Gas Recirculation). A failure of this system can also cause an engine cut off. In an effort to satisfy the customer, a loaner vehicle was provided to them during the second inspection and a substantial discount was offered to correct this failure. The customer declined the second repair and when they saw the check engine light on they assumed it was for the original DTCs. Had the DTCs been the same as before, we would have rectified the concern. Being as this is a separate failed system, the customer is responsible for the repairs. The vehicle has over 189,000 miles on it and even after this concern is fixed, it is highly possible that another system failure could occur due to its age and mileage. I will gladly offer to inspect the vehicle again at no charge to the customer. If it is related to the repair performed initially for the oxygen sensors, I will assist with fixing the concern. If the concern is caused by the EGR or any other no related system component then it will be the customer's responsibility to cover the cost of the repairs.
I apologize for the delay on the check reimbursement for the 2 hours of labor. I am mailing a check today to [redacted] for $250. We are appreciative of his business and hope he has a better experience with Waldorf Ford in the future.
[redacted] received a 2 year/ unlimited mile warranty on the PCM part. It is not a 2 year/unlimited warranty on the check engine light, which can come on for multiple reasons. The vehicle also has an ABS and suspension codes indicating further issues are expected. The offer of cost of part only repairs for the heater tube was fair, considering it is an unrelated issue to the PCM replacement. We will repair any concerns she has currently with the vehicle at a fair price and provide a loaner vehicle.
We have received the complaint from [redacted] in regards to her 2003 [redacted]. [redacted] brought her vehicle in due to a check engine light May 19th with 167,131 miles. After diagnosing the check engine light issue, a failing PCM was found and replaced, along with some...
additional repairs. The vehicle was test driven for approximately 5 miles and the light did not turn back on. [redacted] picked up her vehicle, and returned the next day with a vibration concern when driving above 55 miles per hour. After diagnosing, the aftermarket tires and rims were out of balance. We suggested she take the vehicle back to the place where they installed the tires to balance them correctly, to avoid her paying the additional charge for us to perform the balance. Most reputable places will balance for free if they installed the tires improperly. Approximately ten days later, [redacted] returned stating the check engine light was back on. We offered to diagnose the issue at no charge, and found a hole in the heater control valve tube behind the engine, along with a code for the ABS and suspension. The customer declined the repairs. We would like the opportunity to repair the vehicle for the codes that were presented. We would also like to see if there may be an aftermarket warranty available that [redacted] could purchase to help with costs of repairs. Due to the high mileage on the vehicle, it is not uncommon for issues to arise and purchasing a warranty would help alleviate out of pocket expenses. Unfortunately, the aftermarket warranty does not have a rental option available. If [redacted] were to bring her vehicle back in to be repaired, we will place her in a loaner vehicle from the sales deprtment, so that she is provided transportation. Tell us why here...
The loan originated on June 12th, 2010 with a 72 month contract. The GAP expired on June 12th, 2016. The cancellation was requested on March 29th, 2016, so the GAP only had about two months remaining in effect. GAP depreciates by time; it was purchased at $700 divided by 72 months is 9.72 per month. Even if you estimate the months remaining as 3 months, the refund would be $29.28 and there is a $50 cancellation fee. I am willing to waive the cancellation fee and send payment for the $29.28, if the customer desires. Please provide a current address so a check can be mailed as soon as possible.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: I paid my car off in the time allotted and I want someone to explain to me why there is not refund. The amount that was paid was in lue of me having an accident for my vehicle to be covered if I did not have an accident then the money should be refunded IT WAS NEVER USED.
Regards,
[redacted]
I apologize that [redacted] never received the check for his upfit rebate. I have attached a copy of the original check to show we did send payment. I will check with our bank today and if it has not been cashed, we will re-issue today. If there is a different address to send payment, or if [redacted]...
[redacted] would like to pick it up, please let me know. Again, I apologize for the delayed response and payment not being received on time.