RJ Property Management LLC

Complaint: [redacted] I am rejecting this response because:It evades my request for Rj to provide adequate documentation for their billingThe Ledger they have sent is inadequate, or I wouldn't have requested further documentationTheir are issues they have not answeredRj's response is evasive and non-transparent, and"incorrect"The issue is not about my having to answer their allegations but about financesI sent Rj an email (followed by phone call and certified letter) on April 19th asking for copies of these documents before April 30th, and attached my email to the Revdex.com complaint:Copy of:Management Agreement;Tenant Ledger; Tenant Account Ledger through date of turnover at the end of February: A copy of all paid bills: Agreement of Tenant for payment arrangements on security deposit; Renter's Insurance.At this point in time, when my condo is going up for sale, time is of the essence Please ask them to send these documents to Julie L [redacted] at [redacted] If you would like another side to Rj's "combative" allegation towards a long-time real estate manager, please call [redacted] at [redacted] Rj can write what they like to make themselves look correct, but the facts must stand Please pressure them to provide these documents and fulfill their responsibilities Sincerely, [redacted] Sincerely, [redacted]

We apologize as to this taking so long but there was a lot of back tracking on this issue that needed to be doneFirst the old Management Cowas given this request and billed for job to be done but during the change of management it seems that this fell off their radar and was never addressed until you reached out to us We had to figure this out via the records and asked the Old contractor/management to have this completed They said they would jump on it so we assumed that this was completed in a timely mater, but evidently it was notWe did recently go out and look at your issues (Myself and my Lead Maintenance Tech), while there we determined that your issues are a common issue in the complex and are working with a few vendors to get bids for repairs throughout the complex as this will be more cost effective then one repair at a time Once we get the bids we will be giving out notice to the community and the work will start when weather become steadily nicer (to limit exposure to possible water intrusion during the repairs)

Complaint: ***
I am rejecting this response because: Please see my responses in red in body of e-mail below.*** and *** ***, the owner of unit ** writingPlease see my responses in the body of this email.On Mar 13, 2017, at 1:PM, ***@***t.com wrote:Update on repairs for unit. We apologize as to this taking so long but there was a lot of back tracking on this issue that needed to be done.First the old Management Cowas given this request and billed for job to be done but during the change of management it seems that this fell off their radar and was never addressed until you reached out to us***, I reached out to your company on March 10th, A FULL seven months AFTER I was assured that these repairs were to be completedI responded with all the legal real estate documents and work orders from the previous property management companyThese repairs have been YOUR company’s responsibility for over a YEAR!*We had to figure this out via the records and asked the Old contractor/management to have this completed. They said they would jump on it so we assumed that this was completed in a timely mater, but evidently it was not.*There was never an assumption of completion of these repairs, by anyone, ever- that is a complete fabricationI wrote again on July 13, August 10th, September 6th, October 11th- ALL documented. My property management company has contacted your office times, documented, and I have logged phone conversations with ***So please do NOT tell me you assumed these repairs were done.**When I wrote to *** on August 10th for a status update- her response was this:***,*** is working on putting together all of the work that has to be done at *** *and he has your report and email. This work will be scheduled in the next two weeks *** ***, CMCA CAMPRj Property Management, LLCwww.***t.com(360) 828-5164When I wrote in October THIS was her response-I just wanted to let you know that all the buildings are going to have caulking done on them, and we will be inspecting the decks to see which ones need repair and what repairs need to be done. Then we will get the repairs scheduled. *** ***, CMCA CAMP*We did recently go out and look at your issues (Myself and my Lead Maintenance Tech), while there we determined that your issues are a common issue in the complex and are working with a few vendors to get bids for repairs throughout the complex as this will be more cost effective then one repair at a time.*If, at this point, you believe that I care about the problems with the rest of the units or the cost effectiveness of theses repairs, you should read your own previous emails and realize that you have already used these same sorry excuses multiple times over the last yearI have received nothing but absolute dismal service and fabrications from your companyAnd IF these problems and repairs are a common issue, what are our combined HOA dues being spent on? I think it is time for the owners of these units to ask for evidence of financial propriety.* Once we get the bids we will be giving out notice to the community and the work will start when weather become steadily nicer *Sorry, but your response is just not good enoughThis was my response to *** from her August e-mail-J***We appreciate your response to our call today, but this is exactly the same thing you told us on July 26thThat *** is compiling a list of repairs to other units in *** is not relevant to this conversation.It has now been a full year since I was assured by the *** HOA, prior to purchasing this unit, that these problems would be resolvedTo date we have not heard from our property management company or the tenants that anyone from the HOA or is representatives has contacted them to assess the ongoing damage, let alone make repairs.We have documented multiple emails and calls from both me and my property management company in an attempt to resolve this issue, with little to no response from RJ Property ManagementIf all the repairs are not COMPLETED, by August 24th we will take the following action-A formal complaint to the Board of Directors of *** HOA.A formal complaint to the Revdex.com, naming RJHOA.A formal complaint to the Washington State Office of the Attorney General, Consumer Protection Services.It is unfortunate that this situation has devolved into the beginnings of legal action, when all that is needed is for RJHOA to practice good businessThe owners of these units are the very reason for your company’s existence… it seems you have forgotten who you work for.Mark & *** ***On Monday March 20th it is my intent to file a complaint with the Washington State Office of the Attorney General, Consumer Protection Services.I intend to name both RJ Property Management and the Board of Directors for *** *** HOAI will also follow up with the Revdex.com with supporting documentation.Let me suggest to you that you actually read the year email threads so you can be prepared to answer the very difficult questions both the Attorney General’s Office and the HOA board are going to start asking.*** ***-***-***
Sincerely,
*** ***

We are sorry for Ms***'s issues with her account I hope to outline the issue to help clarify the issue:1-- We started managing for her (she had paid and taxes)3-3-- We were asked to pay the taxes, we told her that there was not enough in her account to pay as
she at that point received all moneys from rents minus management fee and association assessments.4-27- - Ms *** asked for us to increase her monthly owners payment doing this caused the amount going towards taxes to drop (attached email) 8-1-- Ms *** called me to increase it once more We discussed that there would be a shortfall of funds to supply both the association assessment and the taxes She said most important is to pay the association first So all extra monies was saved for taxes.10-9- - Ms *** accepted a plan to pay taxes off on time (as she would not have full amount at end of year) in attached email.12-14-- Taxes were paid in full2-- Mutuly agreed termination of Management ContractWhen management contract was terminated only fees collected from owner were fees agreed upon the contract Additional collection from tenants monies before transfer of remaining balances was the monies owed from tenant for Rental Insurance that was setup through our software provider and gets charged to my company monthly for tenant and reimbursed from tenant (which was not paid for few months).I have attached a ledger of her account for to show that she did not have enough fund to pay taxes while assessment were being paid I would also like to add that during a periods between Jan - March while her unit was unoccupied my company paid her units bills for her to help her with her situation this was what initialy caused her short fall in owners payments and monies saved toward taxes until this was paid back to our company.As for working with her new management to transfer accounts and information the new management wanted us to deliver all original hard copy's of items to their office We told them we would not they could pick them up or we could mail them at owners cost at this point the new manager became combative and was yelling over the phone at which point we told her that we would only deal with owner from this point forward (which is who our contract was with) We delivered all items both electronically and in hard copy including all monies held.As for the Association Statements all statements were sent in us mail during that time and as the attached email stated she wanted us not to pay assessment until taxes were paid The Association has a collection resolution that had to be followed for collecting her delinquent assessments and that was what had happened (the collection resolution was given to her from association so she was aware of the procedure) Once new management was inplace and Ms*** authorized Association statements to be sent to them they were sent to her personal address.Ms*** thought we should be paying all needed bills even though she did not have the monies to pay, we can not pay things if there is no money to pay them with This was explained to her many times

Complaint: [redacted]
I am rejecting this response because:It evades my request for Rj to provide adequate documentation for their billing. The 2016 Ledger they have sent is inadequate, or I wouldn't have requested further documentation. Their are issues they have not answered. Rj's response is evasive and non-transparent, and"incorrect". The issue is not about my having to answer their allegations but about finances. I sent  Rj an email (followed by phone call and certified letter) on April 19th asking for copies of these documents before April 30th, and attached my email to the Revdex.com complaint:Copy of:Management Agreement;Tenant Ledger; Tenant Account Ledger through date of turnover at the end of February: A copy of all paid bills: Agreement of Tenant for payment arrangements on security deposit; Renter's Insurance.At this point in time, when my condo is going up for sale, time is of the essence.  Please ask them to send these documents to Julie L[redacted] at [redacted].  If you would like another side to Rj's "combative" allegation towards a long-time real estate manager, please call [redacted] at [redacted]. Rj can write what they like to make themselves look correct, but the facts must stand.  Please pressure them to provide these documents and fulfill their responsibilities.  Sincerely,[redacted]   
Sincerely,
[redacted]

We apologize as to this taking so long but there was a lot of back tracking on this issue that needed to be done. First the old Management Co. was given this request and billed for job to be done but during the change of management it seems that this fell off their radar and was never addressed...

until you reached out to us.  We had to figure this out via the records and asked the Old contractor/management to have this completed.  They said they would jump on it so we assumed that this was completed in a timely mater, but evidently it was not. We did recently go out and look at your issues (Myself and my Lead Maintenance Tech), while there we determined that your issues are a common issue in the complex and are working with a few vendors to get bids for repairs throughout the complex as this will be more cost effective then one repair at a time.  Once we get the bids we will be giving out notice to the community and the work will start when weather become steadily nicer (to limit exposure to possible water intrusion during the repairs).