Complaint: I am rejecting this response because:We did see the property in May only a month after the tenants moved inAt the time the property manager told us that the tenants were planning on using the apartment for their oldest childThey had access to the apartment the entire time and even though they never informed the property manager they were going to utilize the apartment they are still responsible for its cleanliness and any damages done to itThe property manager should have done a proper move out inspection of the house and apartment before the tenants moved outShe did not do the required inspection and is responsible for the damages done to it Sincerely, [redacted] ***
Complaint: I am rejecting this response because:First off the damages done to the apartment were not from an earlier tenantThe property manager sent me a video (it is a very large file and can be submitted separately if desired) that showed some of the damagesI agreed to pay for those damagesThe tenants did have full access to the apartment as the house and apartment had the same keysThis was obvious when we arrivedAdditionally, the person we hired to replace our floors looked in the apartment when he attempted to deliver the flooring on or about March and saw a lot of boxes and things someone would have in the apartment if they were living in itThis told me that they were living in it in some capacityI had arranged with the property manager to have the apartment available for the flooring approximately weeks before they were to move out at the end of MarchThe property manager told me the apartment would be available and the tenants would have moved all of there things out of it at that time.Secondly, at no time did I inform the property manager to not do a proper move out inspectionI simply asked for a list of contractors and that we were planning on remodelingWe later told her we were having the floors redone but did not discuss the walls, lighting fixtures, or any other of the items that were damagedAt no time did I authorize her to not charge the rentersI was expecting her to do a move out inspection, inform me of any damages, and then talk about what we would get fixed and what we would not have fixed and have the renters pay for the damages they should have paid for.Finally, the attached e-mail from the property manager is the second e-mail I sent to her contractor that she hired to repair the damages I thought she would pay for (in the house and apartment) as she failed to do the job I hired her to do namely, ensure the tenants maintained the house in proper condition while I was gone and, upon our return, have it in the same manner as we left minus wear and tearThe first e-mail I sent was on August and she was cc'd on itI can also provide that separately.I attached three e-mails with a list of all the damaged items we sent the property managerThe first was sent the night we arrived on AprilNone of the damages done were by the individual I hired to replace only the flooring in the houseThat individual did not go in the apartment at all after the tenants moved outI also included an e-mail discussing the video that was taken after the previous tenant moved out.I will be more than happy to provide you with any other information, e-mails, or the video if requestedThank you for your consideration Sincerely, [redacted] ***
Complaint: I am rejecting this response because:We did see the property in May only a month after the tenants moved inAt the time the property manager told us that the tenants were planning on using the apartment for their oldest childThey had access to the apartment the entire time and even though they never informed the property manager they were going to utilize the apartment they are still responsible for its cleanliness and any damages done to itThe property manager should have done a proper move out inspection of the house and apartment before the tenants moved outShe did not do the required inspection and is responsible for the damages done to it Sincerely, [redacted] ***
Complaint: I am rejecting this response because:First off the damages done to the apartment were not from an earlier tenantThe property manager sent me a video (it is a very large file and can be submitted separately if desired) that showed some of the damagesI agreed to pay for those damagesThe tenants did have full access to the apartment as the house and apartment had the same keysThis was obvious when we arrivedAdditionally, the person we hired to replace our floors looked in the apartment when he attempted to deliver the flooring on or about March and saw a lot of boxes and things someone would have in the apartment if they were living in itThis told me that they were living in it in some capacityI had arranged with the property manager to have the apartment available for the flooring approximately weeks before they were to move out at the end of MarchThe property manager told me the apartment would be available and the tenants would have moved all of there things out of it at that time.Secondly, at no time did I inform the property manager to not do a proper move out inspectionI simply asked for a list of contractors and that we were planning on remodelingWe later told her we were having the floors redone but did not discuss the walls, lighting fixtures, or any other of the items that were damagedAt no time did I authorize her to not charge the rentersI was expecting her to do a move out inspection, inform me of any damages, and then talk about what we would get fixed and what we would not have fixed and have the renters pay for the damages they should have paid for.Finally, the attached e-mail from the property manager is the second e-mail I sent to her contractor that she hired to repair the damages I thought she would pay for (in the house and apartment) as she failed to do the job I hired her to do namely, ensure the tenants maintained the house in proper condition while I was gone and, upon our return, have it in the same manner as we left minus wear and tearThe first e-mail I sent was on August and she was cc'd on itI can also provide that separately.I attached three e-mails with a list of all the damaged items we sent the property managerThe first was sent the night we arrived on AprilNone of the damages done were by the individual I hired to replace only the flooring in the houseThat individual did not go in the apartment at all after the tenants moved outI also included an e-mail discussing the video that was taken after the previous tenant moved out.I will be more than happy to provide you with any other information, e-mails, or the video if requestedThank you for your consideration Sincerely, [redacted] ***