RJ's Auto Pros, Inc.

This letter is a written response to Revdex.com complaint #***By way of background, kJ's Auto Pros, Inchas been in business as an automobile repair shop since 12/14/and I believe that this is the first Revdex.com complaint that we have ever receivedWe take our customer relationships very
seriously and are surprised and disappointed that this complaint has been madeWith respect to the allegations set forth in the above-referenced complaint #***, they are simply not true and kJ's Auto Pros, Incstands behind our treatment of the Complainant in this instanceThe Complainant's daughter visited our shop on November 20th, with a Honda Civic that had 174,miles on the odometerShe then put us on the telephone with her father (the Complainant herein) and he indicated that her vehicle needed the head gasket replaced and that he had been contacting repair shops in the area and could not find any shop to make the repairWe agreed to complete the requested serviceThe Complaintant was unmistakably clear and gave us explicit instruction that the only thing he wanted done to the vehicle was a replacement of the head gasket and no other serviceOur shop undertook to complete the replacement of the head gasket on the Honda CivicDuring the repair, we noticed several diagnostic/warning lights illuminated on the vehicle's dash (check engine, air bag, etc) and we contacted the Complainant to inform him of our discoveryAgain, the Complainant reiterated that NOTHING else was to be done to the vehicle but the replacement of the head gasketPer his request, no diagnosis of the issues causing the problem was performedMy ASE Certified Master Technician replaced the vehicle's head gasket and changed the engine oilWhile a lube, oil and filter were not specifically requested by the Complainant, the engine oil must be replaced anytime a head gasket is replacedDuring the replacement of a head gasket, the motor is open and the head is off, which means that the oil passages and the coolant passages are open right next to each otherAs a result, it is standard practice that an oil change must be done just in case any coolant or other debris gets in the oilAs part of our head gasket replacement on the Honda Civic, we did a full oil change, lube and filterWhen the head gasket service was completed, our technician noticed that the brake lights were not functioning on the vehicle and the Complainant's daughter was notified of sameShe then authorized our shop to repair the brake-light wiring, which we didA copy of the November 21, invoice documenting the entire repair has been re-printed and attached to this response for referenceOn the invoice, in capital letters, it clearly stated "BE ADVISED NO GUARANTEE ON INTERNAL ENGINE DUE TO HIGH MILEAGE." The invoice also clearly stated "CHECK ENGINE LAMP AND AIR BAG LAMP ARE ONNO DIAGNOSIS PERFORMED" as well as "CUSTOMER REQUEST CHANGE HEAD GASKET NO DIAGNOSIS PERFORMED." These notices on the invoice concerning the state of the vehicle were placed in all capital letters to stress their importanceOnce the service was completed, the invoice was paid and the Complainant's daughter picked up the vehicle and drove away from our shopApproximately weeks later, the Complainant called our shop to allege that we had failed to put any oil in the Honda Civic and demanded that we put a new motor in his daughter's carIn disbelief, I personally went back and viewed the footage of our shop cameras during the head gasket service and I personally observed my ASE Certified Master Technician change the oil (which included putting new oil in the engine)We also have photographs of the repair (as we do all of our repairs)I informed the complainant that, of course, we put oil back in the engine and that the vehicle would not have made it past the central interchange in Akron had we not; let alone the miles that had been put on the vehicle since it left our shopAt the time, the vehicle was located in BucyrusThe Complainant became very upset and demanded that we replace the motorIn an attempt to resolve the situation, we agreed to have the car towed back to our shop so that we could take a look at the engineOn December 11, 2017, we had *** *** drive all the way out to Bucyrus to retrieve the Civic and tow it back to our shopOur shop paid the Complainant's $tow billThe documented number of miles this car was driven since it previously left our shop was milesWe calculated this number by taking the mileage on the car when towed in and deducting the mileage recorded on its service date of November 20, No engine of any kind will travel miles with no oil in itWhen we took a look at the engine, it was full of oil (which Complainant alleges he put in)The vehicle remains sitting at our shop to this day and we have attempted to reach the Complainant on several occasionsThe Monday after the tow, we called 1-419-569-at 9:a.mand left a messageOn another occasion, I personally talked to the Complainant's daughterShe requested I try her Father again, which I didI left another messageAt this time our service manager inquired if Complainant would like an estimate for replacing the Civic's motorHe was told no by the ComplainantOn March 26, 2018, our service manager offered once again to write an estimate for the motorHe was informed that Complainant was not paying for a motorNeither the Complainant nor his daughter has come to retrieve the vehicle and it sits at our shop to this dayThank you for reading this response and please let me know if you need any further informationIf you have any questions please feel free to call me at 330-673- Sincerely, *** ***, President RJ'S Auto Pros Inc