To [redacted] ***, Revdex.com, our customers and future customers: My name is Paul R [redacted] , owner of Tommy's Auto Repair Incand am responding to this complaint because we have never had a complaint with the Revdex.com, DMV, Consumer Affairs or any other agencyWe have maintained an A+ accredited rating with Revdex.com since the start up of the corporation in Yet, we have been in the same location since 1990, prior to business name was Tommy's Service Center IncPrior to 1990, we were a few blocks away in the same zip code from to 1990, the same zip code I was born and raised in The reason I mentioned the history and where I was born and raised and how long we are in existence is because I run my business to the best way I canI understand customers don't have to come to me and that they have many choicesI thrive on customer satisfaction and to make sure my customers are happy and extremely satisfied when they leaveThe best form of advertisement is referrals and word of mouth and it is very important in a VERY tight religious communityWe at Tommys Auto Repair Inc., believe in backing our work 100%Sometimes issues arise and we correct it If a customer has an issue or problem we always find a way to work it out, It goes back to understanding that a customer has many choices and we want that customer to come back and recommend their family and friendsWe want that customer to say to themselves "IM SATISFIED"Tommy's Auto Repair Incunderstands that everyone is different and customers need to be tended to their needs and wants of what they want on their vehicleSome customers are very easy to satify and some are very difficult, we do the best that we can to meet their needs, that's customers in any businessHow someone knows they are doing very well with satisfying customers in their retail service business is by looking at their credit card charge back ratioTommys Auto does a tremendous credit card business and yet we have zero charge backs each month Because we thrive on completed a service with 100% customer satisfactionAs for ***'s issue : [redacted] came to the shop for body estimateWe had given him a price for $for the right front passenger section of vehicle and the left rear drivers side section of vehicleHe said he didn't have the money to do the job so I recommended to go through insurance [redacted] took the vehicleNo charge for estimateHe returned the next day on Thursday, and discussed it furtherAt his time I have no idea what created the damage to the vehicle, but you can clearly see it wasn't from being parked and the damage was in different areasdifferent occurrencesHe then decided to tell me that he wanted to go through his insurance and was going to tell his insurance company that someone vandalized the vehicle as it was parked over the long Jewish holiday weekendI told him that's not good because you can clearly see the vehicle was in motion and in completely different areas and you have a $deductible per incidentHe said he was calling the insurance company to tell them that and left the vehicleIt was clear to me that he was trying to get away with not telling the truth to the insurance companyI told him when the adjuster comes in I will show him the carThe adjuster came on Monday and inspected the vehicleAs per insurance adjusters request he asked to dismantle some areas of the vehicle so he can get a better inspection as to what the damage was on the front rightWe removed the bumper and fender hours timespent an hour with the adjuster and the adjuster did not inspect the right rear of vehicle because he knew it wasn't from vandalism and only wrote estimate for the right frontInsurance estimate came to $less $deductible, net to [redacted] $ Vehicle remained disassembled til next day because we could not contact [redacted] due to Jewish Holiday, to discuss the out come of insurance estimateInsurance adjuster couldn't contact [redacted] as well to discuss why he didn't write the right rear damage Upon coming to the shop on Tuesday September ***, [redacted] was not happy with the out come and did not want to have the vehicle fixedHe wanted everything covered and then someDecided to tell me he was going elsewhere to have the vehicle fixedHe wanted his carI told him I have to reassemble it [redacted] was more upset when he realized he had a bill for $plus taxThe bill was for simply hours time for dismantling and time with adjuster and for days storage and settling the claimBargain.!!! I even tried satisfying *** by telling him bring the car back and the $will be deducted from the jobHere is an example of a difficult person, whom tried to commit insurance fraud and can never make happyInstead he goes his computer and puts complaints in because it didn't go his waySomeone trying to hurt a very successful family business thats in the same community for close to years, someone who is probably only in the country for 4-years, and looking to scam and take advantage of people and their small business' Thank You Paul R [redacted]
To [redacted] ***, Revdex.com, our customers and future customers: My name is Paul R [redacted] , owner of Tommy's Auto Repair Incand am responding to this complaint because we have never had a complaint with the Revdex.com, DMV, Consumer Affairs or any other agencyWe have maintained an A+ accredited rating with Revdex.com since the start up of the corporation in Yet, we have been in the same location since 1990, prior to business name was Tommy's Service Center IncPrior to 1990, we were a few blocks away in the same zip code from to 1990, the same zip code I was born and raised in The reason I mentioned the history and where I was born and raised and how long we are in existence is because I run my business to the best way I canI understand customers don't have to come to me and that they have many choicesI thrive on customer satisfaction and to make sure my customers are happy and extremely satisfied when they leaveThe best form of advertisement is referrals and word of mouth and it is very important in a VERY tight religious communityWe at Tommys Auto Repair Inc., believe in backing our work 100%Sometimes issues arise and we correct it If a customer has an issue or problem we always find a way to work it out, It goes back to understanding that a customer has many choices and we want that customer to come back and recommend their family and friendsWe want that customer to say to themselves "IM SATISFIED"Tommy's Auto Repair Incunderstands that everyone is different and customers need to be tended to their needs and wants of what they want on their vehicleSome customers are very easy to satify and some are very difficult, we do the best that we can to meet their needs, that's customers in any businessHow someone knows they are doing very well with satisfying customers in their retail service business is by looking at their credit card charge back ratioTommys Auto does a tremendous credit card business and yet we have zero charge backs each month Because we thrive on completed a service with 100% customer satisfactionAs for ***'s issue : [redacted] came to the shop for body estimateWe had given him a price for $for the right front passenger section of vehicle and the left rear drivers side section of vehicleHe said he didn't have the money to do the job so I recommended to go through insurance [redacted] took the vehicleNo charge for estimateHe returned the next day on Thursday, and discussed it furtherAt his time I have no idea what created the damage to the vehicle, but you can clearly see it wasn't from being parked and the damage was in different areasdifferent occurrencesHe then decided to tell me that he wanted to go through his insurance and was going to tell his insurance company that someone vandalized the vehicle as it was parked over the long Jewish holiday weekendI told him that's not good because you can clearly see the vehicle was in motion and in completely different areas and you have a $deductible per incidentHe said he was calling the insurance company to tell them that and left the vehicleIt was clear to me that he was trying to get away with not telling the truth to the insurance companyI told him when the adjuster comes in I will show him the carThe adjuster came on Monday and inspected the vehicleAs per insurance adjusters request he asked to dismantle some areas of the vehicle so he can get a better inspection as to what the damage was on the front rightWe removed the bumper and fender hours timespent an hour with the adjuster and the adjuster did not inspect the right rear of vehicle because he knew it wasn't from vandalism and only wrote estimate for the right frontInsurance estimate came to $less $deductible, net to [redacted] $ Vehicle remained disassembled til next day because we could not contact [redacted] due to Jewish Holiday, to discuss the out come of insurance estimateInsurance adjuster couldn't contact [redacted] as well to discuss why he didn't write the right rear damage Upon coming to the shop on Tuesday September ***, [redacted] was not happy with the out come and did not want to have the vehicle fixedHe wanted everything covered and then someDecided to tell me he was going elsewhere to have the vehicle fixedHe wanted his carI told him I have to reassemble it [redacted] was more upset when he realized he had a bill for $plus taxThe bill was for simply hours time for dismantling and time with adjuster and for days storage and settling the claimBargain.!!! I even tried satisfying *** by telling him bring the car back and the $will be deducted from the jobHere is an example of a difficult person, whom tried to commit insurance fraud and can never make happyInstead he goes his computer and puts complaints in because it didn't go his waySomeone trying to hurt a very successful family business thats in the same community for close to years, someone who is probably only in the country for 4-years, and looking to scam and take advantage of people and their small business' Thank You Paul R [redacted]