[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] purchased a [redacted] from our dealership in January She brought the vehicle in several times with a concern of the vehicle not starting We were unable to duplicate the concerns, and brought in the [redacted] Representative from the manufacturer as well; too see if there was anything wrong with the vehicle The [redacted] Rep was also unable to duplicate the concerns She expressed she would like to start the process for Lemon Law to get a replacement vehicle, which she did However, the vehicle did not qualify under the Lemon Law, so we offered to trade her out of the vehicle into a new vehicle She did not want a new vehicle, but the exact same vehicle We provided a rental car for her for the duration of the services, until we felt we reached a point where there were no issues with her vehicle and a rental was not necessary We are still willing to trade her out of her vehicle and into a new one, if she would like, but it can only be through a deal process, since her vehicle does not qualify under the Lemon Law for a “replacement”Tell us why here
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] purchased a [redacted] from our dealership in January She brought the vehicle in several times with a concern of the vehicle not starting We were unable to duplicate the concerns, and brought in the [redacted] Representative from the manufacturer as well; too see if there was anything wrong with the vehicle The [redacted] Rep was also unable to duplicate the concerns She expressed she would like to start the process for Lemon Law to get a replacement vehicle, which she did However, the vehicle did not qualify under the Lemon Law, so we offered to trade her out of the vehicle into a new vehicle She did not want a new vehicle, but the exact same vehicle We provided a rental car for her for the duration of the services, until we felt we reached a point where there were no issues with her vehicle and a rental was not necessary We are still willing to trade her out of her vehicle and into a new one, if she would like, but it can only be through a deal process, since her vehicle does not qualify under the Lemon Law for a “replacement”Tell us why here