April 15, 2015 Revdex.com 7007 Jefferson St. NE Ste A Albuquerque, NM 87109 RE: Response to complaint — Assigned #[redacted] Complaint Background: Product Service- Carpet cleaning Purchase Date-4/3/15 Problem date-4/3/15 Order invoice...
[redacted] Service Issues: 1) Threw area rug into bedroom Answer: Area rug was rolled up and placed in bedroom 2) Did not vacuum carpet before cleaning Answer: The use of a regular vacuum cleaner used at various sites is unsanitary, spreading pet dander and other allergens to the carpet_ Our truck mounted machine power vacuum's carpet while steam cleaning the carpet, which is at 200 degrees F. and sanitizes the carpet. Purchase price is a $75.00 minimum charge but was reduced to $50.00. Client paid $50.00 cash at the time of service. Client did not state any concern to our technician. or call our office on this issue. Client will be reimbursed $50.00 by check. If there are any questions, please do not hesitate to contact our office. Sincerely, [redacted], owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the rug was not rolled up and I did voice my concerns at the time of service. Since they are refunding the money, I can go elsewhere.
Regards,
[redacted]
April 15, 2015 Revdex.com 7007 Jefferson St. NE Ste A Albuquerque, NM 87109 RE: Response to complaint — Assigned #[redacted] Complaint Background: Product Service- Carpet cleaning Purchase Date-4/3/15 Problem date-4/3/15 Order invoice...
[redacted] Service Issues: 1) Threw area rug into bedroom Answer: Area rug was rolled up and placed in bedroom 2) Did not vacuum carpet before cleaning Answer: The use of a regular vacuum cleaner used at various sites is unsanitary, spreading pet dander and other allergens to the carpet_ Our truck mounted machine power vacuum's carpet while steam cleaning the carpet, which is at 200 degrees F. and sanitizes the carpet. Purchase price is a $75.00 minimum charge but was reduced to $50.00. Client paid $50.00 cash at the time of service. Client did not state any concern to our technician. or call our office on this issue. Client will be reimbursed $50.00 by check. If there are any questions, please do not hesitate to contact our office. Sincerely, [redacted], owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the rug was not rolled up and I did voice my concerns at the time of service. Since they are refunding the money, I can go elsewhere.
Regards,
[redacted]