RJ'S Fuzzies

I wore these slippers for about 3 months and the left one fell apart. The side completely split. Very poor quality. I would like a exchange for another pair. They are comfortable but do not last.

Review: My fiance bought me a pair of RJS boots as an early Christmas present on 12/3 at the Concord Mall. I loved the boots when I tried them on. The boot on display was in great condition, so the saleslady went in the back and got a box with my soon to be new boots inside. Later that evening I sprayed them with the sealant spray and let them dry. I wore them grocery shopping 2 days later. On the third day I wore the boots to work. I noticed that the pair of boots I was given was not in good condition. The seams were botched and uneven. There was a big & deep scratch on the RJS emblem. There were tiny little pin size holes in the material. There were several dark water marks which would not come up. A couple of my coworkers actually commented on the boots asking what was wrong with the seams.

I wrote on the Corporate's facebook page, and my post was deleted. No one from the company ever responded.

I did go back to the store about a week after purchasing the boots and asked to EXCHANGE them for a new pair. I explained to the man working about the water marks. I showed him the seams and the scratched emblem, and he very rudely insisted that there was "nothing" he could do. He then accused me of spilling icecream or "ranch" dressing on the boots because there are now whiteish spots where the water spots were. I picked the display shoe up and compared it to my shoe, and pointed out the difference in the boots. I asked why they would sell a pair of $120 boots that were scratched and damaged. They asked why I didn't come back sooner, I suppose not considering that I have kids and a full time job and do not live in the area.

We paid $120 for these boots and completely regret it. The material of my pair of boots is of poor quality, and very honestly looks and feels like a pair of knock offs. The boots literally look like I have had them for years, and I am embarassed to even wear them.

The store states that there is a no return policy, and I can now see why. I just want a new pair of boots so I can enjoy the $120 gift I was given.Desired Settlement: I would like a replacement pair of boots mailed to my home. I tried to resolve the issue in the store and was unsucessful, and I would prefer to not work with the sales people at the Concord Mall.

Business

Response:

February 10th, 2014

Re: Costumer Complaint ID [redacted]

My name is [redacted]. I'm the manager if the Concord location for Sheepskin Gifts and Alpaca too . This is a response to the complaint that we received from an exchange cycle.

About a month ago the customer who wrote the complaint came into the store and wanted me to replace her boots that she claimed she had only worn around the house. She told me that they were unworn and that there was a stain that she had no idea about how it got there and she demanded for me to give her a new pair and I'd take her old pair.

They were obviously worn so I told her it was out of my hands and that there was nothing that I could do about it. She then told me that there was a scratch on the back of the boot on the logo plate. I explained to her that the plate was designed to look rustic and a few of the other boots on display had scratches similar to hers so that was not a defect. Also she showed me that some of the stitching looked off and I showed her that sometimes the hide from the skin will show a little and that was not a concern to worry about. She was being very demanding and really wanted me to switch out her old pair for a new one.

This would NOT have been a problem if there wasn't a very large stain on the top of the one boot. I will gladly exchange any boot for any reason as long as there is no visible wear in them. She had obviously worn them and I suggested it could've been ice cream that she dropped on them because of the appearance of what looked like could be grease or oils from the cream . But she had no idea what it was even though it appeared that she had tried to wipe the debris off to no avail. I've been really good with customers and have done many exchanges in the past and even on slightly worn items but this particular boot was in no way resell able and obviously worn so there was really nothing I could do. If she came back before she had stained them then I would've been happy to exchange but that was not the case. I was very reasonable with her and my assistant manager who has been with our company for 6 years said she would not exchange that boot after the damage the customer did to it. I hope this helps and if you need any more info, please ask and I'll answer.

Review: I have made several purchase from this company in the past. All was well until I had to make an exchange.11/09/2014 Purchased slippers on line at sheepskingifts.com Ordered item RJS-210 Pacific Slide Slippers Size 12. Invoice [redacted] Total with shipping charge was $95.01 placed on a credit card.11/15/2014(approximately)Received RJS-210 Pacific Slide Slippers Size 12.Too small needed to exchange for a size 12.11/17/2014 Called and received instructions to return and exchange for a different size. Size 13 wanted. Confirmed address and process for exchange/merchandise return.11/25/2014 Return shipped to sheepskingifts.com via FedEx at my expense. Tracking #on file Cost of Shipping $13.3312/02/2014 Shipped merchandise received and signed for by O. Wang.12/22/2014 I traced the package online at the FedEx website. Confirmed package had been delivered. Called on 12/22/2014 and someone (female?)said they would look for the package and call me back. I never received a call back.1/06/2015 I called again was told by [redacted], an employee, to contact FedEx and file a claim myself for reimbursement because the package was delivered to the wrong building and they are not responsible for issuing me a credit or exchange.(Very rude and argumentative with a Russian accent) 01/06/2015 I called FedEx to investigate and they initiated a Research Trace. Case ID# on file. Conclusion; after speaking to the driver, the package had been delivered correctly. No further action was necessary on the part of FedEx. 2/19/2015 Contacted Emmanuel "[redacted]", he stated packages get lost all the time due to parcel carriers delivering to the neighbor. He was going to look into it and get back to me. I insisted he send me an exchange or refund and he said he needed to talk with the neighbor first. Then would call me tomorrow because they wear about to close for the day. Again!! I have no exchange product and no credit and I'm suppose to wait for them to talk to the neighbor to get a call back. This makes no sense.Desired Settlement: I would like a refund of my return shipping $13.33 and the full price I paid for the item and shipping, $95.01 for a total of $108.34.I feel for them with the carrier issues they are having in delivery of their packages but as the consumer, its not my problem. I shouldn't have to pay for what is obviously their issue. Claiming no responsibility and taking no action, hoping the customers with lost exchanges will go away is not a solution.

Business

Response:

I am truly sorry that the return package that Mr. [redacted] sent got lost or delivered to a different place than our company .The delivery signature that was signed was not of an employee or a person that works in our company . FedEx has made a mistake and delivered the package to a different place than ours. Basically we never got the return package in our hands until we physically went around and checked allthe businesses around us if they got a FedEx package with the tracking number that Mr.[redacted] provided us.We tried to help consistently to find his package.[redacted] asked Mr. [redacted] to file a complaint with FedEx because it got delivered to a different location than ours. Mr. [redacted] per his letter did file the claim but FedEx did not issue him a credit since per FedEx the package got delivered to us which is not true. See below the detail on where it got delivered.On Feb 19 at 4:30 PM we received a call from Mrs. [redacted] asking [redacted] (the warehouse manager) to check again with us as we still didn't have the package.We asked Mrs. [redacted] to give us again the FedEx tracking # which she did [redacted].All the businesses next door closed at 4:00 pm.We asked Mrs.[redacted] to wait untilthe next day so we could give her an answer .She persisted on getting an answer the same evening which we couldn't provide it for her after she called twice that evening.[redacted] did call Mrs. [redacted] next day and told her that he found the package in one of the warehouses next to us.The name of the warehouse we found the package is: TransparcelPhone number:[redacted]The name of the person from this company that signed for the package is [redacted]Mrs [redacted] didn't care and told [redacted] that she doesn't want a replacement and she filed a complaint with the Revdex.com.As you see with all of the above that our company never received that package but someone else did.We had to go out of our way to find their package for them which the mistake to start with was from FEDEX.We do give good customer service and Idon't think our company is responsible for any of the above.Our policy is to help customers and again Iam sorry Mr [redacted] feels that way. We never let this go. Either we tried to find the parcel but again FedEx delivered to the wrong address and they should have credited his shipping plus lost of the package at that time.Mr. and Mrs. [redacted] got their money back from the credit card company already by disputing the charge and they can get the credit for the shipping from FedEx since it got delivered to the wrong place and we had to keep on looking for that package many times.