Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com Dear Ms [redacted] and Revdex.com, We are sorry to hear about any troubleI have found three accounts on Ebates so farHowever, none of these three have a balance of close to what is mentioned hereIs there another address that we should look for? Can we consolidate these three accounts at this time to prevent future confusion? [redacted] @hotmail.com [redacted] @gmail.com [redacted] @gmail.com
Reviewing your case, we see that a representative replied to you to inform you that the Cash Back has been added onto your Ebates accountYou can view this Cash Back information in your account at this time We will process a payment for you for the Cash Back earned on this order which will be sent by August 15th
Hello,As mentioned in the emails from our member services agent, we have submitted your order to Dell and are awaiting word on the credit we should have receivedAs soon as we hear back from Dell we will be sure to let you know what their response isWe understand the wait can be frustrating and appreciate your patience
Complaint: [redacted] I am rejecting this response because: I have still yet to hear from my Ebates after I was given two different people to contactThe first person never responded and now the second person hasn't responded to my emailAs instructed, I did email everything to the last person [email protected] but he has not responded to my issueI am owed a lot of back money from EbatesI have sent several messages to Ebates customer service adn they have yet to respond even though I have tracking numbers associated with my account so they can better track my issuesPlease have someone get back to meSincerely, [redacted]
Dear Revdex.com,Due to abuse of our program, this member account has been removed Please contact me directly for details about the method of abuseEbates
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Dear Revdex.com, We have arranged with this member to send a final payment in NovemberThe member abused our tell-a-friend program and we removed all invalid bonusesThe payment will not include bonuses for the self-referral Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response not accepted but case closed
Hello,Upon checking into this I do show that the rate offered for purchases at Babies R Us was indeed 1% on the day of your orderCan you let me know where you saw it listed as 3% and if possible send along any info you have confirming that? We apologize for any confusion or inconvenience
Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Dear Revdex.com, Due to abuse of our program, we have ended Ebates membership for this person Please contact me directly if details are neededThe details are confidential Thank you, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this response I want Ebates pay me my cashback that I already was received when I bought a lot of stuff from other websites through Ebates Ebates can end my membershipI do not careHowever, Ebates have to pay my cashback Ebates claim that I abuse their program, OK, they can close my account, just because there is error on their system about cashback not reserve when I cancel my purchase, then they deactive my account immediately, and then also decide that do not pay cashback for other purchaseThey should remember that I just ask about cashback that I already purchase succesfully and was credited to receice cashback Ebates do not pay for what they legally promised and defrauding they pay users kickbacks from merchants commissions received, and not paying me back, I need Ebates pay what you owe and promised, obey laws Final Business Response / [redacted] (4000, 9, 2015/12/01) */ Dear Revdex.com, Due to abuse of our program, we have ended Ebates membership for this person Please contact me directly if details are neededThe details are confidential Thank you, Ebates Final Consumer Response / [redacted] (4200, 11, 2015/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree whith their response Ebates just ended my membership and do not pay me my cashback that I already earned this is not fair I do not ask for cashback that I do not succesfully earned I just ask for cashback that I earned and was paid by other website that I succesfully purchase
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Dear Revdex.com and [redacted] , This member has abuse our referral programTo resolve this, we'd like to consolidate the accounts in her name [redacted] @gmail.com [redacted] @gmail.com In addition, these two other accounts that she created [redacted] @gmail.com [redacted] @gmail.com This is the next step in resolutionPlease authorize this consolidation so that we can move forward We explained this on the phone recently, but [redacted] hung up during the call Thank you, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I explained to company before those were no my email addressThose are the emails of my referralsI used my credit cards whePlacing the orders before For my frienda and familyI hung up the phone customer servicE person kept accusing me of owning all of the emailsI am a grown Adult, there is no reason for me to lie.It is a shame that a company acts this way to customers
Initial Business Response / [redacted] (1000, 10, 2015/11/20) */ Dear Ms [redacted] , We don't send payments for under $and we are currently paying Cash Back earned prior to October 1stYour balance was too low, but I have added some funds now and I can get a payment issued to you today Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY ONLY GAVE ME $THEW STILL OWE ME MONEY!!!! OF$THEY R LIARS!! & THE CHEAT PEOPLE I WILL NEVER EVER!!!! SHOP ON THE ONLINE STORE AGAIN EVER!!!!!! Final Business Response / [redacted] (4000, 14, 2015/11/27) */ The remaining funds were earned after October 1st and will be part of the February 15th payment per our terms of membershipHere is a link to the payment schedule http://www.ebates.com/help/payments.htm
Hi [redacted] , We regret you're having so much trouble with Ebates and we want to help you Please send the order confirmations of your missing purchases/bookings to [email protected] and we'll make sure that we take care of your concerns as soon as possible If you have any further concerns outside of your missing Cash Back purchases, please let us know, we're here to help Sincerely, Patrick Ebates.com
Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Dear Ms [redacted] and Revdex.com, We have previously warned this member about abuse of our referral programWhen the program was again abused recently, the account(s) were deactivated Revdex.com: please contact me directly if you need information about the nature and proof of this abuse Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The so-called referral program was NOT ABUSEDeBates is just trying to get out of sending me money they owe me for referring folks to their scam site
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Dear Mr [redacted] and Revdex.com, Ebates recently processed quarterly payments to our membersDuring this process, we found that some funds in Mr [redacted] 's Ebates account were related to invalid use of our Tell-a-Friend programOnce discovered, we removed these funds from the accountWhen we were contacted by Mr [redacted] we explained that our system periodically removes any self-created referral accountsEach new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves Mr [redacted] disputed that the accounts were invalid, so we investigated again, but found them again to be invalid During this process, Mr [redacted] noticed that I posted a Yelp review in about Ebates.comMy review was honest and in good faith, but I have alerted our legal team about Mr [redacted] 's issue with my review Sincerely, [redacted] Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly paymentIt is apparently to me that this was an arbitrary decision on your part and not a periodic system processNonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value propositionAs I have stated before, under Section of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and servicesAs such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Incat the time of the reviewSince you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my accountFinally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalismThank you
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Hello, We have credited all but your footaction order as it would not have qualified for cash back due to Jordan products not being eligibleYou should see the cash back for the three orders we added reflected in your account shortly Additionally, as the app does not appear to work with your phone we ask that you discontinue using it as we cannot give credit for untracked ordersWe apologize for any inconvenience caused Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They honored the valid purchases
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Hello, In looking at your account it appears this matter was handled by a Customer Service agent on 4/The gift card we added will be sent out within weeksOnly one gift card will be sent as you are only allowed one account and as such only one gift cardThank you!
Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ebates.com Dear Mr [redacted] and Revdex.com, We were able to resolve this with Mr [redacted] over the past few daysI believe that this complaint was filed before resolution was finally reached We are sorry for the trouble Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/24) */
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Dear Ms [redacted] and Revdex.com, Looking at this today, I see that all orders where Ms [redacted] contacted us with order information have been addedThe last one was added on December 23rdPerhaps this complaint was written before that date Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com Dear Ms [redacted] and Revdex.com, We are sorry to hear about any troubleI have found three accounts on Ebates so farHowever, none of these three have a balance of close to what is mentioned hereIs there another address that we should look for? Can we consolidate these three accounts at this time to prevent future confusion? [redacted] @hotmail.com [redacted] @gmail.com [redacted] @gmail.com
Reviewing your case, we see that a representative replied to you to inform you that the Cash Back has been added onto your Ebates accountYou can view this Cash Back information in your account at this time We will process a payment for you for the Cash Back earned on this order which will be sent by August 15th
Hello,As mentioned in the emails from our member services agent, we have submitted your order to Dell and are awaiting word on the credit we should have receivedAs soon as we hear back from Dell we will be sure to let you know what their response isWe understand the wait can be frustrating and appreciate your patience
Complaint: [redacted] I am rejecting this response because: I have still yet to hear from my Ebates after I was given two different people to contactThe first person never responded and now the second person hasn't responded to my emailAs instructed, I did email everything to the last person [email protected] but he has not responded to my issueI am owed a lot of back money from EbatesI have sent several messages to Ebates customer service adn they have yet to respond even though I have tracking numbers associated with my account so they can better track my issuesPlease have someone get back to meSincerely, [redacted]
Dear Revdex.com,Due to abuse of our program, this member account has been removed Please contact me directly for details about the method of abuseEbates
Dear Revdex.com,Due to abuse of our program, this account was removed from the Ebates program on Feb4th, Sincerely,Ebates
Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Dear Revdex.com, We have arranged with this member to send a final payment in NovemberThe member abused our tell-a-friend program and we removed all invalid bonusesThe payment will not include bonuses for the self-referral Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response not accepted but case closed
Hello,Upon checking into this I do show that the rate offered for purchases at Babies R Us was indeed 1% on the day of your orderCan you let me know where you saw it listed as 3% and if possible send along any info you have confirming that? We apologize for any confusion or inconvenience
Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Dear Revdex.com, Due to abuse of our program, we have ended Ebates membership for this person Please contact me directly if details are neededThe details are confidential Thank you, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this response I want Ebates pay me my cashback that I already was received when I bought a lot of stuff from other websites through Ebates Ebates can end my membershipI do not careHowever, Ebates have to pay my cashback Ebates claim that I abuse their program, OK, they can close my account, just because there is error on their system about cashback not reserve when I cancel my purchase, then they deactive my account immediately, and then also decide that do not pay cashback for other purchaseThey should remember that I just ask about cashback that I already purchase succesfully and was credited to receice cashback Ebates do not pay for what they legally promised and defrauding they pay users kickbacks from merchants commissions received, and not paying me back, I need Ebates pay what you owe and promised, obey laws Final Business Response / [redacted] (4000, 9, 2015/12/01) */ Dear Revdex.com, Due to abuse of our program, we have ended Ebates membership for this person Please contact me directly if details are neededThe details are confidential Thank you, Ebates Final Consumer Response / [redacted] (4200, 11, 2015/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree whith their response Ebates just ended my membership and do not pay me my cashback that I already earned this is not fair I do not ask for cashback that I do not succesfully earned I just ask for cashback that I earned and was paid by other website that I succesfully purchase
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ Dear Revdex.com and [redacted] , This member has abuse our referral programTo resolve this, we'd like to consolidate the accounts in her name [redacted] @gmail.com [redacted] @gmail.com In addition, these two other accounts that she created [redacted] @gmail.com [redacted] @gmail.com This is the next step in resolutionPlease authorize this consolidation so that we can move forward We explained this on the phone recently, but [redacted] hung up during the call Thank you, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I explained to company before those were no my email addressThose are the emails of my referralsI used my credit cards whePlacing the orders before For my frienda and familyI hung up the phone customer servicE person kept accusing me of owning all of the emailsI am a grown Adult, there is no reason for me to lie.It is a shame that a company acts this way to customers
You can log into your Ebates account again nowPlease keep in mind that Cash Back cannot be earned on returned or canceled orders
Initial Business Response / [redacted] (1000, 10, 2015/11/20) */ Dear Ms [redacted] , We don't send payments for under $and we are currently paying Cash Back earned prior to October 1stYour balance was too low, but I have added some funds now and I can get a payment issued to you today Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) THEY ONLY GAVE ME $THEW STILL OWE ME MONEY!!!! OF$THEY R LIARS!! & THE CHEAT PEOPLE I WILL NEVER EVER!!!! SHOP ON THE ONLINE STORE AGAIN EVER!!!!!! Final Business Response / [redacted] (4000, 14, 2015/11/27) */ The remaining funds were earned after October 1st and will be part of the February 15th payment per our terms of membershipHere is a link to the payment schedule http://www.ebates.com/help/payments.htm
Hi [redacted] , We regret you're having so much trouble with Ebates and we want to help you Please send the order confirmations of your missing purchases/bookings to [email protected] and we'll make sure that we take care of your concerns as soon as possible If you have any further concerns outside of your missing Cash Back purchases, please let us know, we're here to help Sincerely, Patrick Ebates.com
Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Dear Ms [redacted] and Revdex.com, We have previously warned this member about abuse of our referral programWhen the program was again abused recently, the account(s) were deactivated Revdex.com: please contact me directly if you need information about the nature and proof of this abuse Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The so-called referral program was NOT ABUSEDeBates is just trying to get out of sending me money they owe me for referring folks to their scam site
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Dear Mr [redacted] and Revdex.com, Ebates recently processed quarterly payments to our membersDuring this process, we found that some funds in Mr [redacted] 's Ebates account were related to invalid use of our Tell-a-Friend programOnce discovered, we removed these funds from the accountWhen we were contacted by Mr [redacted] we explained that our system periodically removes any self-created referral accountsEach new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves Mr [redacted] disputed that the accounts were invalid, so we investigated again, but found them again to be invalid During this process, Mr [redacted] noticed that I posted a Yelp review in about Ebates.comMy review was honest and in good faith, but I have alerted our legal team about Mr [redacted] 's issue with my review Sincerely, [redacted] Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly paymentIt is apparently to me that this was an arbitrary decision on your part and not a periodic system processNonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value propositionAs I have stated before, under Section of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and servicesAs such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Incat the time of the reviewSince you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my accountFinally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalismThank you
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Hello, We have credited all but your footaction order as it would not have qualified for cash back due to Jordan products not being eligibleYou should see the cash back for the three orders we added reflected in your account shortly Additionally, as the app does not appear to work with your phone we ask that you discontinue using it as we cannot give credit for untracked ordersWe apologize for any inconvenience caused Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They honored the valid purchases
Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Hello, In looking at your account it appears this matter was handled by a Customer Service agent on 4/The gift card we added will be sent out within weeksOnly one gift card will be sent as you are only allowed one account and as such only one gift cardThank you!
Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ebates.com Dear Mr [redacted] and Revdex.com, We were able to resolve this with Mr [redacted] over the past few daysI believe that this complaint was filed before resolution was finally reached We are sorry for the trouble Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/24) */
Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Dear Ms [redacted] and Revdex.com, Looking at this today, I see that all orders where Ms [redacted] contacted us with order information have been addedThe last one was added on December 23rdPerhaps this complaint was written before that date Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)