RJT Transport Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis does not appear to be a response to my particular complaintI believe that Priority Moving has me mixed up with someone else
I would like to add to my complaint to state that there has been significant damage to the bedroom furnitureThe mirror was attached to the dresser upside downThe dresser has a bad scrape on the left side. The headboard is scraped on the bedposts which are attached, and the piece between the bedpostsThe bedposts attached to the footboard are badly scrapedThere are also nicks and scrapes on the rails of the bed, the dresser, the chest of drawers, and the nightstandThere is also a scrape on the oak bookcase. This should also be included in the complaint,
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe following is my response to Priority Moving’s response
In response to JRL/Priority Moving/Gold Coast Movings' response to our claim against them, they offered, in writing, to provide “any information on anyone in the home at anytime” We are therefore requesting, through the Revdex.com investigation process, that they provide the following:
1) The names of the 7-men that were hired to perform our packing on 7/25/15, under the direction of packing manager *** ***;
2) The name of company that was contracted to supply the men for this job and that associated PUC number;
3) Evidence of the training this crew received in paperwork & packing, in addition to confirmation that these men were drug tested and background checked as claimed in their written response and on their websiteFollowing the official CPUC determination of January 20, 2016, outlining many violations including an “illegal 5% consumable fee”, and other overcharges for loading time that we experienced, in addition to thousands of dollars in damages from what we suspect was due to an untrained packing crew, we are not trying to “get one last dig” at JRL/Priority/Gold Coast moving We are just following through on all possible avenues of retribution & justice for all consumers that have been overcharged and underwent property damages due to untrained, independently contracted packing crewsWe hope that the Revdex.coms’ Practice Analyst, who is reviewing the CPUCs’ findings, will revoke Priority’s Revdex.com A+ statussecondary to these documented violations of business standards and ethics
Regards,
*** ***

againthis customer did NOT hire Priority MovingWe were hired by the building she lives in and many of her complaints are because of the way THEY set up the project

In response to Priority Moving, my claim has NOT been settled and I have NOT signed any forms.
I continue to believe that I am being confused with another client.
Please continue with the next step in this process as my claim has not been settled.
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not yet been sent payment for the missing items. I was originally told that the payment would be received as soon as I sent Ms*** a list of items with their replacement costsAfter having done so, a payment was not mailed to me. Because I heard nothing from Priority Moving, I called Ms .***, who then said that she would send payment after I completed the claim form for the damaged itemsI plan to fax a Claim form for the damaged items today or tomorrow. Once payment has been RECEIVED for the missing items, and the issue of the damaged items is RESOLVED, I will accept your response. Until then, this issue remains unresolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not appear to be a response to my particular complaintI believe that Priority Moving has me mixed up with someone elseI would like to add to my complaint to state that there has been significant damage to the bedroom furnitureThe mirror was attached to the dresser upside downThe dresser has a bad scrape on the left side. The headboard is scraped on the bedposts which are attached, and the piece between the bedpostsThe bedposts attached to the footboard are badly scrapedThere are also nicks and scrapes on the rails of the bed, the dresser, the chest of drawers, and the nightstandThere is also a scrape on the oak bookcase. This should also be included in the complaint,
Regards,
*** ***

We settled her claim already and I can proved a copy of the signed claim form from her. *** ***PresidentPriority Moving*** (mobile)*** (office main)*** (fax)www.PriorityMoving.comCAL P.U.CT-191182Follow us on Facebook

In addition to the information requested about the packing crew that was sent to our home, we would like proof that the names/company you are providing were those that were sub-contracted for our specific move on 7/25/15.
Respectfully,
*** ***

I have read the complaint and would like to first apologize to Mr*** for any inconvenience and damage that occurred on his moveWe perform thousands of moves each year without incident but unfortunately we are not perfect and occasionally damage happensMr***'s move was performed on May
22, On May 23rd I received a message from Mr*** with concerns regarding damage on his move, I called back and left him a messageOnce we connected a claim form was sent to Mr*** and we started the claim processMr*** claims a lack of communication however we have several timesMr*** signed for the basic valuation protection of .60cents per pound per article that we offer free of charge as per the Public Utilities Commission. The option to purchase additional coverage was offered to Mr*** but he opted for the basic coverage at no additional chargeUpon review of Mr***s claim we sent him an offer letter to settle his claim based on the coverage he electedMr*** was not satisfied with the offer and emailed us "see you in court"I passed this along to our insurance company who also spoke with Mr*** and he was not satisfied with their outcome eitherWe have made several efforts to resolve this issue reasonably with no avail. Attached you will find the documentation showing our efforts as our offer per P.U.C. regulations and the coverage that Mr*** opted forWe value Mr***s business and hope to find resolution to close this matterThank you for your assistanceShould you have any further questions please feel free to contact me
Sincerely,
*** ***
***

In response to Priority Moving, my claim has NOT been settled and I have NOT signed any forms. I continue to believe that I am being confused with another client. Please continue with the next step in this process as my claim has not been settled. Thank you *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***,I am submitting the following rebuttal to supersede the one I had previously submitted to Revdex.com.I filed a complaint at Revdex.com on or about 11/13/against Priority Moving,CAL P.U.CT-I hired Priority Moving to move my personal belongings on October 31, from my residence to an apartment in the *** *** ** area. During this move, there were several items that were suddenly "missing", and there was significant damage to my piano and furnitureWhen reporting this to Priority Moving by November 6, and receiving no resolution, I filed a claim at Revdex.com to state that the matters remain unresolved. In response, *** *** from Priority Moving, contacted me to resolve the issues; however, to date they still remain unresolvedThe issue of the missing items and the invoice for the Piano:Piano Invoice: When securing Priority Moving to move my belongings in early October 2015, I told employee *** *** that a piano dolly would be needed to move the upright pianoSince he was in my home at that time, he could see that the piano was a tall and heavy instrument, yet the moving crew failed to bring a piano dolly on the date of the move as per my requestAs a result, the furniture dolly they used instead, broke under the piano while moving it down cement steps. After the piano was delivered to my new home, I arranged for a piano technician in the area to check it out to ensure that there was no damage, and to tune the piano since it was jostled around quite a bit due to the drop when the dolly brokeThis invoice totaled $Missing Items: After the moving crew loaded the truck with my belongings, they were to follow me to my new residenceWhen I turned onto the onramp of the freeway, they failed to turn with me, and instead, continued on down the street! The truck was immediately behind my vehicle so there was no possibility that they did not see my car turn onto the freeway. When one of the crew members finally called, they advised that they "went to get gas". The office of Priority Moving was approximately miles away from my prior residence, and there were gas stations on the right side of the road when they drove to my apartment in the morningI wondered why they didn't get gas on the way to my apartment. At the end of the day when my belongings were delivered to my new residence, I noticed that there appeared to be some "missing items," but since I wanted to give them the benefit of the doubt, I decided to look for them to see if they were somewhere in my new residence before reporting them missingAfter having looked for them for or days, and did not find them, I notified Priority Movers, who did little to attempt to resolve this issueConsequently, I filed the Revdex.com report. The total replacement value of the "missing items" is $168.32. The total of the invoice for the piano and the missing items is $When Ms*** contacted me in response to the Revdex.com complaint, I advised her of the missing items and invoice for the piano and requested reimbursement of these itemsI had verbally given her the list with some values, but in a subsequent email message received from Ms*** on 12/2/2015, she stated, "As soon as you confirm the price for the Wreath let me know andI will have a check processed for you." I responded to her on12/6/2016with a complete written list of the missing items with their replacement valuesIt was my understanding that Priority Movers would absorb these expenses outside of a formal claim for damages, and I expected immediate paymentHowever, payment for these missing items has not been received to dateDamaged furniture: At this time, Ms*** requested that I complete a "claim form." I didn't know why this was necessary since it was my understanding that Priority Movers would resolve this issue by sending me a check per her message on12/2/2016. When I called to ask her about this, she stated that she needed the claim form so she could "wrap it all up together" which included the damaged furniture with the list of missing items and the piano invoice. I was baffled at this request because it continued to be my understanding that Priority Moving was to send a check for the missing items and the piano invoice regardless of any claim for damaged furniture as soon as I had submitted the list and the invoiceTo that date I had not received the payment so since I was trying to cooperate with her, I completed a claim form for the damaged furniture per her request The claim form was submitted to her with photos of the damaged furniture on 12/23/2015. It became my understanding that she would review the claim form, then send the check for the missing items and the piano invoice, totaling $as soon as she completed her review.NOTE: It was always my intention to NOT claim damages to repair the furniture because I did not want to pay the $deductibleAll I was asking was to be reimbursed for the Missing Items and the Piano Invoice., totaling $318.32. I did not want to file a claim for the damaged furniture, but I did so because she stated that she could not send the check for reimbursement unless I completed the claim form. I believed that, since the way that the items went 'missing' was very questionable and unprofessional, and since they disregarded my specific request for a Piano Dolly, I believed that the least that Priority Moving could do was to reimburse me for these items outside of a claim for damaged furnitureBy January 28, 2016 I had not heard from Ms*** about the results of my claim, so I sent an email message to her requesting the status of the payment of the list of missing items and the piano invoice, and the results of this claim. She replied that she was busy with other claims and would review my documents soon. On January 29, 2016, she sent me a calculation of the value of the damaged items at $per pound. I immediately called her and let her know that I had insured my items with a $deductible. She recalculated the damages accordingly and responded to me with her results. On January 29, 2016, she stated that she is going to send her repairman to my home to fix the damaged furniture. At the end of this email message, she stated, "Once the repairs are completed I will send you a check for the$for the missing items & $for the piano repairs" I believed that the claim for the damaged furniture was separate from the list of missing items and the piano "repairs" (piano invoice) In the same message, she advised that she was going to speak to the repairman and ask him to call me.--She failed to discuss thepossibilityof repairing the damaged furniture with meShe simply had Mr*** *** call to set up an appointment for furniture repair. --She failed to advise me of the cost of Mr*** ***'s services to repair the furniture
--She failed to discuss the $deductible and how it would apply to the repair of the furniture
--She failed to advise that she intended to deduct the cost to replace the Missing Items and the Piano Invoice as part of the $deductible
--She didn't call me to discuss this, she didn't "ask" me if I wanted to proceed with the repair of the damaged furniture, she simply stated that this was how she was going to resolve this claim
Somehow I believed that Priority Movers was sending Mr*** *** out to my home to repair my furniture to show that they are doing their best to resolve the issues since I had filed the complaint at the Revdex.comI truly did not realize that she would apply the $deductibleI just didn't think about this issue at all and allowed Mr*** *** to come into my home and complete some of the repairsI was thrilled and was thinking about writing a wonderful review of how Priority Moving resolved this issue to my complete satisfaction; however, things soon went awry and the issues are still unresolved. More damaged furniture: Mr*** came to my home to repair the damaged furniture per my claim form on Feb 5, While he was there, I asked him how much he would charge to refinish or repair the bottom of a bedpost which was damaged by apriormove, thinking that I may consider personally paying him to complete damages not caused by Priority MovingIt was at that time that I noticednewdamage which was done to the top of my bedpost, which obviously occurred during the move by Priority Moving Mr*** took photos and advised me he would seek Ms***'s approval to repair these new damagesHe said that he would let me know after she gave the approval and we would set a date and time to return to my home to complete the repairs. After he left my home that day, I carefully went over all of the bedroom furniture to see if there was any more new damage that I didn't notice before and found a few more places, but decided to wait for Mr*** *** to come back to repair the bedroom furniture, thinking that we could include these new damages when he arrived in my home for the next appointment. 9. A few days later I contacted Mr*** *** and asked him if Ms*** had approved the repair of the bedpost and he stated that she had done soWe set a date for him to return to my home on 2/15/based on her approval. 10. On 2/13/and 2/14/16, I began to think more about this situation, and began to wonder about how the calculations for the damages would be completed. I suddenly began to wonder if Ms*** intended to use the List of Missing Items and the Piano Invoice of $as part of the $deductible, or would she truly send me a check for this total? If she sent me a check for the total of $as promised many times, both verbally and written, I then began to wonder if I would then be required to pay the $deductible, which would include Mr*** ***'s time for completing the repairs. To reiterate: I had not intended to file a claim for the damaged furniture because I did not wish to pay a $deductible. I would just take care of these damages later; but all of this suddenly got out of hand when Ms*** announced that she was sending the repairman without discussion of how she intended to calculate all of this. I contacted Mr*** *** on 2/14/and cancelled the appointment on 2/15/On the morning of 2/15/2016, I called Ms*** and left a message on her voice mail letting her know that I had several questions about all of this and wanted to discuss this with herThat afternoon she returned my call; however, I was unavailable and did not speak to her. In the afternoon of 2/15/2016, I received an email message from Ms*** advising that she is closing the claimHer calculations included the cost of the Missing Items and the Piano Invoice as the first $of the $deductible. She then calculated a cost of $to repair the damages to the outside of the piano which Mr*** *** was unable to repairAll of the damaged items that Mr*** repaired were not listed with a $ amount, but were simply listed as "Repaired.". The result was that her calculations show that Priority Moving now owes me $She did NOT include any repairs to the bedroom furniture, which Mr*** had verbally verified that Ms*** approved for repair. I was dismayed at this message stating that she is closing the claim with this calculationI told her I would like to discuss this with her before moving forwardOn 2/16/2016, she sent a new message advising me that there will no longer be any "appeals" over the phone, but they must all be in writing. She requested that I accept her calculations to close the claim, the results of which would be a check sent to me in the amount of $118.32. As a result of this "attempt" to resolve these issues, I definitely feel deceived, manipulated, and tricked into a "bait and switch" situationThere were many verbal and written promises to send me a check for the List of Missing Items and the Piano Invoice, totaling $318.32; however, in the final calculations that Ms*** sent to me in her email message of 2/15/2016, she did not intend to send this checkInstead, she included it into the $deductible. As noted above, Ms*** failed to explain the process to me of filing this claim form for damaged furnitureI had intended only to request reimbursement of the $318.32, and NOT to file a claim for the damaged furniture, yet Ms*** demanded that I submit a claim form anyway before sending me the check for $318.32. In filing the claim form, I found myself in a new situation where the $deductible would apply and I had not verbally agreed to accept thisShe failed to ask me to agree, she failed to advise me of the cost of Mr***'s services for repairs, she failed to advise that she intended to include the $in the $deductible. Lastly, she failed to include the cost of the repairs of the damaged bedroom furniture after she had approved its repair, per Mr*** ***. Since I was gradually brought into this bait and switch situation, I am requesting the following:--Immediate reimbursement of the List of Missing Items and the Piano Invoice, Totaling $318.32--A Waive of the $deductible on the claim form--A Waive of the cost of Mr***'s furniture repairs --If the $is sent immediately, and Ms*** advises that she will close the claim without seeking reimbursement from me for the cost of Mr*** ***'s repairs, and without seeking $deductible, then I would agree to close the claim even though the damage to the bedroom furniture and to the outside of the piano would not be included. Documents, including copies of email messages to and from Ms*** will be furnished upon request. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After multiple communications with [redacted] and Priority Moving's claims department, in addition to a Revdex.com complaint, it has become clear that we can't a find a resolution to the damages related to our move. Additionally, a call to James Lovejoy, the owner of Priority Moving left over two weeks ago to try to resolve this matter has gone unanswered.Therefore, I've filed a lawsuit against Priority moving for the damages initially outlined in our first claim. Thank you for your effort to try to resolve this matter. 
Regards,
[redacted]

We settled her claim already and I can proved a copy of the signed claim form from her.
 [redacted]
PresidentPriority Moving
[redacted] (mobile)[redacted] (office main)[redacted] (fax)www.PriorityMoving.comCAL P.U.C. T-191182Follow us on Facebook

I have reviewed the response from Mr.& Mrs. [redacted]. While it is true that we offered the next day, our dispatchers did let them know we could do the move on the scheduled day but it would be a couple of hours to get the crew out there. Mrs. [redacted] said the next day would work better. As stated in the previous statement we did discount our rate to make up for the inconvenience. Now to the matter at hand of the television. As you can see from the attachment I am sending that on the first page the customer signed for the valuation coverage of .60 cents per pound per article, the selected that coverage. On the 2nd page you can see that there were no charges for packing a T.V. nor any notes to do so and they signed confirming the information was correct prior to the move date.3rd page attached is our customer scorecard that Mrs. [redacted] filled out, it is clearly marked she inspected for damages and under listed damages she put zero. Pages 4 & 5 are the offer we sent her based on the coverage Mrs. [redacted] elected and signed for of .60 cents per pound per article and we offered a settlement based on the coverage she elected.

my claims manager has three big claims going on and confused them. this one IS NOT in small claims. however, we sent a claim settlement form and this customer has not responded since. obviously she does not like our settlement. on the last response I attached our file on her claim so you can see that everything is in order ad we offered to settle according to PUC regulations. we are still waiting on a response from her since we sent our offer.

Yes, we provided local moving services for Ms. [redacted] in July 2015. Unfortunately, the level of service provided was not up to our normal standard. The shipper was very specific in how she wanted things handled, and the entire move was a little over whelming. We sent our Director of Quality Control out to the job to try and get a grip on the escalated situation. It was very obvious that no matter what we did, or the crews did, that she was not going to be happy. At one point, Ms. [redacted] slapped our Director of QC.
At the end of the day, Ms. [redacted] refused to pay for the packing services that we provided.  It wasn't until later, during the claims settlement process, that Mrs. [redacted] paid her moving costs in full. After payment in full was provided, we moved forward with the claims settlement process, per the CA PUC Guidelines. Due to the dollar amount being claimed by the [redacted] for damages, we turned the claim over to our insurance carrier for resolution and settlement.
I have attached a copy of the claim settlement for your review. Mrs. [redacted] was not pleased with moving services or the claim settlement process, so she also took her complaint to the CA PUC.
We were contacted by the PUC, they researched the complaint and asked that we issue a refund to the shipper for $452.00. I have attached the letter so you can see the detailed explanation.
Yes, we utilize licensed Independent Contractors to perform moving services. As do most moving companies in California. It is our company policy to perform back ground checks on all labors, packers, and movers. We also utilize training certification programs through Industry Associations, as well as on the job training. We did not misrepresent ourselves with regards to "trained employees / independent contractors."
Mrs. [redacted] retained an attorney on this already. Our attorney was also involved. The CA PUC has been involved. The CMSA and AMSA have been contacted, along with [redacted]. I believe it is her intent to discredit us however she can. She is all over social media sites as well, with her complaints and allegations.
Mrs. [redacted] is just not pleased with the entire situation. We have refunded monies, at the request of the CA PUC, and her claim for damages was settled by our insurance company. Just not sure what else we can do.
Respectfully,
[redacted]

We chose these movers because they came highly recommended by folks on Yelp. Unfortunately our experience was not the same as other folks. Bottom line: they stole our stuff! But once we were all unpacked we noticed things missing. Like: vacuum cleaner, a boxed marked "office" (that had a brand new DVD player, WII console, and other technology accessories), an expense duffle bag that was still in it's original packaging, a boxed marked "kitchen" that had various kitchen accessories. We used another company before that had three guys who moved our stuff in 5 hours. For this company we had three guys and it took 10 hours. Maybe they took so long because they were slowly siphoning off our stuff. Not only was stuff stolen, but things were broken. They would pack heavy boxes on top of boxes marked "fragile" and a few of our furniture items were broken and damaged. We did file a claim with a company but they questioned if the stuff we claimed really went missing and they said "well our movers said it was all moved". Basically we're [redacted] out of luck.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The most recent response by Ms. [redacted], the VP of Sales and Development for JRL Moving, dba Priority Moving & Storage, failed to addressed any of the requests for information regarding the name of the independent contractors/company used; their PUC license #; or training history of the packing crew which was sub-contacted by JRL on 7/25/15, which resulted in approx $20,000 worth of damages.  Because of the extent of the damages, we can only assume, unless proven otherwise, that these men were untrained, and possibly illegal immigrants.  
We cannot control who JRL decides to send out for packing and moving, unless, through legal discovery, JRL will be compelled to provide that information.
In addition, Ms. [redacted] asks what else JRL, dba Priority Moving "can do" other than having provided a refund for their illegal overcharges, and a settlement from their insurance company, which required 7 months and a "pay out amount" less than the amount of the damages for repair/replacement.  
So that it is clear to JRL, I will continue to inform all agencies; including the Revdex.com; the CPUC; the CMSA; the AMSA; SD District Attorney's Office; SD City Attorney's Office; the Channel 10 news; all negative Priority [redacted] reviewers; NAPO; SD Real Estate Agents; and all past, present, and future JRL/Priority customers, about the overcharges fraudulently perpetrated by this company, and hopefully obtain an audit their customer contracts since this company underwent new ownership, by [redacted].  I will work to insure that JRL is in compliance with CPUC's notification of corrections needed to be taken to their website & contracts that rightly state their dba; and to investigate whether or not their have ceased and desisted in their "consumable fee" illegal charge; and other overcharges that can only be determined through scrutinizing of their customer contracts by a forensic accountant, and possible IRS and/or other criminal investigation.
My attempts to protect other consumers from this company will allow for "something good" to result from a reprehensible experience.
Regards,
[redacted]

my claims manager informed me that she never sent her settlement form back to us. we are in small claims court with her today so the matter will be settled by end of day. we can send anything we need to after the fact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The most recent response by Ms. [redacted], the VP of Sales and Development for JRL Moving, dba Priority Moving & Storage, failed to addressed any of the requests for information regarding the name of the independent contractors/company used; their PUC license #; or training history of the packing crew which was sub-contacted by JRL on 7/25/15, which resulted in approx $20,000 worth of damages.  Because of the extent of the damages, we can only assume, unless proven otherwise, that these men were untrained, and possibly illegal immigrants.  We cannot control who JRL decides to send out for packing and moving, unless, through legal discovery, JRL will be compelled to provide that information.In addition, Ms. [redacted] asks what else JRL, dba Priority Moving "can do" other than having provided a refund for their illegal overcharges, and a settlement from their insurance company, which required 7 months and a "pay out amount" less than the amount of the damages for repair/replacement.  So that it is clear to JRL, I will continue to inform all agencies; including the Revdex.com; the CPUC; the CMSA; the AMSA; SD District Attorney's Office; SD City Attorney's Office; the Channel 10 news; all negative Priority [redacted] reviewers; NAPO; SD Real Estate Agents; and all past, present, and future JRL/Priority customers, about the overcharges fraudulently perpetrated by this company, and hopefully obtain an audit their customer contracts since this company underwent new ownership, by [redacted].  I will work to insure that JRL is in compliance with CPUC's notification of corrections needed to be taken to their website & contracts that rightly state their dba; and to investigate whether or not their have ceased and desisted in their "consumable fee" illegal charge; and other overcharges that can only be determined through scrutinizing of their customer contracts by a forensic accountant, and possible IRS and/or other criminal investigation.My attempts to protect other consumers from this company will allow for "something good" to result from a reprehensible experience.
Regards,
[redacted]