Yes, we provided local moving services for Ms [redacted] in July Unfortunately, the level of service provided was not up to our standardThe shipper was very specific in how she wanted things handled, and the entire move was a little over whelmingWe sent our Director of Quality Control out to the job to try and get a grip on the escalated situationIt was very obvious that no matter what we did, or the crews did, that she was not going to be happyAt one point, Ms [redacted] slapped our Director of QC At the end of the day, Ms [redacted] refused to pay for the packing services that we provided It wasn't until later, during the claims settlement process, that Mrs [redacted] paid her moving costs in fullAfter payment in full was provided, we moved forward with the claims settlement process, per the CA PUC GuidelinesDue to the dollar amount being claimed by the [redacted] for damages, we turned the claim over to our insurance carrier for resolution and settlement I have attached a copy of the claim settlement for your reviewMrs [redacted] was not pleased with moving services or the claim settlement process, so she also took her complaint to the CA PUCWe were contacted by the PUC, they researched the complaint and asked that we issue a refund to the shipper for $I have attached the letter so you can see the detailed explanationYes, we utilize licensed Independent Contractors to perform moving servicesAs do most moving companies in CaliforniaIt is our company policy to perform back ground checks on all labors, packers, and moversWe also utilize training certification programs through Industry Associations, as well as on the job trainingWe did not misrepresent ourselves with regards to "trained employees / independent contractors." Mrs [redacted] retained an attorney on this alreadyOur attorney was also involvedThe CA PUC has been involvedThe CMSA and AMSA have been contacted, along with [redacted] ***I believe it is her intent to discredit us however she canShe is all over social media sites as well, with her complaints and allegationsMrs [redacted] is just not pleased with the entire situationWe have refunded monies, at the request of the CA PUC, and her claim for damages was settled by our insurance companyJust not sure what else we can doRespectfully, [redacted]
I have read the complaintI would like to first and foremost apologize to Mr& Mrs [redacted] for the error in scheduling It is true that there was an error on the part of Priority Moving in regards to the moving dateWe are sincerely sorry for the error and expressed so to the ***s, We offered to get a truck and crew out the same day to take care of the move but Mrs [redacted] said the next day would be fine because her house was still under constructionWe also offered a discounted rate as to show we are sincerely sorry, which they accepted When we arrived to perform the move her destination home was still under construction and she asked that we store everything in the garage as the home was not ready We let them borrow over moving pads that our crews wrapped the furniture in to keep her belongings protected while in her garagePriority Moving did not charge the ***s any rental fees for use of the moving pads as to show them we do care and were sorry for the error in moving dates We offered to come back and move her belongings into her home but they opted to move them back in on their ownIn regards to the Television we do offer packing services however the ***s elected not to use our serviceAs you can see from the attached paperwork it shows the T.Vas P.B.O (Packed by owner) the customer reviewed and signed the paperwork to that affect as well and clearly has no charges for packing services The ***s moved the belongings into their house not Priority Moving so it is possible that the T.Vcould have been damaged by who ever moved it into their home from their garageOur estimator offered additional coverage which the ***s declinedAlthough we are professional, experienced movers we take all of the steps to protect belongings however we are human and occasionally damage may occur thus the reason we offer additional coverageUpon review of the ***s claim our claims department offered to settle the claim for the television at the basic valuation protection which the ***s chose and signed for of cents per pound per article which is offered free of charge per the Public Utilities Commission Please see attached documents showing this Priority Moving made every effort to make good on our error and are truly sorry to hear that they ***s were not satisfied with the settlement offered to them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will respond to the statements in this response since many of them relate to me On the appointed day - I called Priority moving because no one had shown up and it was after 10am The informed me that they did not even have me in the system and would not be able to come out that day but "would the next day work”? I didn’t really have a choice - I said “yes, that would work.” I was later called and told that I had done everything correct and it was a glitch in their system.2.They did give me a discounted rate as a concession for their error Yes, it gave me another day to get things ready but several things had to wait until after the move was doneThis inconvenienced the buyer of our previous home and I was literally still cleaning when they were moving in and having utilities turned on due to the one day delayThe home was not “under construction” We were having new flooring put in and felt it would be easier to have things placed in the garage and outside They offered the pads - I did not ask - and the movers were a little concerned that the supervisor would not be pleased with it We elected not to have them move the items back in because I did not want to pay the additional cost and felt we could handle it on our ownI removed the pads and called as soon as our flooring was doneAs indicated on the original contract - we had two TVs Both HD 55” one in the “loft” which was PBO (this one was gone before they arrived) and one in the “Living Room” which was contracted to be packed and moved by PriorityIt was sitting on the floor in a stand in the Living RoomThis is our major bone of contention Victor, the sales rep, assured me that it would be professionally packed in a TV box We had quite a discussion about this He offered to come down and help my husband take it off the wall We did that ourselves Our move was miles away I packed all of our breakables myself (none broke)I took all of our computers in my car and any other breakable valuables Truly the only concern was the TV - we did not feel the additional insurance would be necessary Had Priority followed through on their promise to properly pack the TV, we would not be having this discussion We are not asking for a full reimbursement but more than $ The TV, when purchased was about $and one of the best at that time Obviously technology has improved and prices have come down The TV was still in excellent working condition - a new TV of comparable quality can now be purchased for $600-We are requesting $based on the reality that Priority Moving did not fulfill their contractual obligations as outlined on the contract The did not properly pack the TV which resulted in it breakingThey have not made “every effort to make good” they have, in essence, denied their own culpability and negligent business practices and misrepresented the contractHow is this good business?Please let me know if you have any other questions.Thank you, [redacted] @gmail.com Regards, [redacted] And [redacted] ***
We chose these movers because they came highly recommended by folks on YelpUnfortunately our experience was not the same as other folksBottom line: they stole our stuff! But once we were all unpacked we noticed things missingLike: vacuum cleaner, a boxed marked "office" (that had a brand new DVD player, WII console, and other technology accessories), an expense duffle bag that was still in it's original packaging, a boxed marked "kitchen" that had various kitchen accessoriesWe used another company before that had three guys who moved our stuff in hoursFor this company we had three guys and it took hoursMaybe they took so long because they were slowly siphoning off our stuffNot only was stuff stolen, but things were brokenThey would pack heavy boxes on top of boxes marked "fragile" and a few of our furniture items were broken and damagedWe did file a claim with a company but they questioned if the stuff we claimed really went missing and they said "well our movers said it was all moved"Basically we're [redacted] out of luck
I have reviewed the response from Mr.& Mrs***While it is true that we offered the next day, our dispatchers did let them know we could do the move on the scheduled day but it would be a couple of hours to get the crew out thereMrs [redacted] said the next day would work betterAs stated in the previous statement we did discount our rate to make up for the inconvenienceNow to the matter at hand of the televisionAs you can see from the attachment I am sending that on the first page the customer signed for the valuation coverage of cents per pound per article, the selected that coverageOn the 2nd page you can see that there were no charges for packing a T.Vnor any notes to do so and they signed confirming the information was correct prior to the move date.3rd page attached is our customer scorecard that Mrs [redacted] filled out, it is clearly marked she inspected for damages and under listed damages she put zeroPages & are the offer we sent her based on the coverage Mrs [redacted] elected and signed for of cents per pound per article and we offered a settlement based on the coverage she elected
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms***,I am submitting the following rebuttal to supersede the one I had previously submitted to Revdex.com.I filed a complaint at Revdex.com on or about 11/13/against Priority Moving,CAL P.U.CT-I hired Priority Moving to move my personal belongings on October 31, from my residence to an apartment in the [redacted] area During this move, there were several items that were suddenly "missing", and there was significant damage to my piano and furnitureWhen reporting this to Priority Moving by November 6, and receiving no resolution, I filed a claim at Revdex.com to state that the matters remain unresolved In response, [redacted] from Priority Moving, contacted me to resolve the issues; however, to date they still remain unresolvedThe issue of the missing items and the invoice for the Piano:Piano Invoice: When securing Priority Moving to move my belongings in early October 2015, I told employee [redacted] that a piano dolly would be needed to move the upright pianoSince he was in my home at that time, he could see that the piano was a tall and heavy instrument, yet the moving crew failed to bring a piano dolly on the date of the move as per my requestAs a result, the furniture dolly they used instead, broke under the piano while moving it down cement steps After the piano was delivered to my new home, I arranged for a piano technician in the area to check it out to ensure that there was no damage, and to tune the piano since it was jostled around quite a bit due to the drop when the dolly brokeThis invoice totaled $Missing Items: After the moving crew loaded the truck with my belongings, they were to follow me to my new residenceWhen I turned onto the onramp of the freeway, they failed to turn with me, and instead, continued on down the street! The truck was immediately behind my vehicle so there was no possibility that they did not see my car turn onto the freeway When one of the crew members finally called, they advised that they "went to get gas"The office of Priority Moving was approximately miles away from my prior residence, and there were gas stations on the right side of the road when they drove to my apartment in the morningI wondered why they didn't get gas on the way to my apartment At the end of the day when my belongings were delivered to my new residence, I noticed that there appeared to be some "missing items," but since I wanted to give them the benefit of the doubt, I decided to look for them to see if they were somewhere in my new residence before reporting them missingAfter having looked for them for or days, and did not find them, I notified Priority Movers, who did little to attempt to resolve this issueConsequently, I filed the Revdex.com report The total replacement value of the "missing items" is $The total of the invoice for the piano and the missing items is $When Ms [redacted] contacted me in response to the Revdex.com complaint, I advised her of the missing items and invoice for the piano and requested reimbursement of these itemsI had verbally given her the list with some values, but in a subsequent email message received from Ms [redacted] on 12/2/2015, she stated, "As soon as you confirm the price for the Wreath let me know andI will have a check processed for you." I responded to her on12/6/2016with a complete written list of the missing items with their replacement valuesIt was my understanding that Priority Movers would absorb these expenses outside of a formal claim for damages, and I expected immediate paymentHowever, payment for these missing items has not been received to dateDamaged furniture: At this time, Ms [redacted] requested that I complete a "claim form." I didn't know why this was necessary since it was my understanding that Priority Movers would resolve this issue by sending me a check per her message on12/2/ When I called to ask her about this, she stated that she needed the claim form so she could "wrap it all up together" which included the damaged furniture with the list of missing items and the piano invoice I was baffled at this request because it continued to be my understanding that Priority Moving was to send a check for the missing items and the piano invoice regardless of any claim for damaged furniture as soon as I had submitted the list and the invoiceTo that date I had not received the payment so since I was trying to cooperate with her, I completed a claim form for the damaged furniture per her request The claim form was submitted to her with photos of the damaged furniture on 12/23/ It became my understanding that she would review the claim form, then send the check for the missing items and the piano invoice, totaling $as soon as she completed her review.NOTE: It was always my intention to NOT claim damages to repair the furniture because I did not want to pay the $deductibleAll I was asking was to be reimbursed for the Missing Items and the Piano Invoice., totaling $ I did not want to file a claim for the damaged furniture, but I did so because she stated that she could not send the check for reimbursement unless I completed the claim form I believed that, since the way that the items went 'missing' was very questionable and unprofessional, and since they disregarded my specific request for a Piano Dolly, I believed that the least that Priority Moving could do was to reimburse me for these items outside of a claim for damaged furnitureBy January 28, I had not heard from Ms [redacted] about the results of my claim, so I sent an email message to her requesting the status of the payment of the list of missing items and the piano invoice, and the results of this claim She replied that she was busy with other claims and would review my documents soon On January 29, 2016, she sent me a calculation of the value of the damaged items at $per pound I immediately called her and let her know that I had insured my items with a $deductible She recalculated the damages accordingly and responded to me with her results On January 29, 2016, she stated that she is going to send her repairman to my home to fix the damaged furniture At the end of this email message, she stated, "Once the repairs are completed I will send you a check for the$for the missing items & $for the piano repairs" I believed that the claim for the damaged furniture was separate from the list of missing items and the piano "repairs" (piano invoice) In the same message, she advised that she was going to speak to the repairman and ask him to call me.--She failed to discuss thepossibilityof repairing the damaged furniture with meShe simply had Mr [redacted] call to set up an appointment for furniture repair--She failed to advise me of the cost of Mr [redacted] ***'s services to repair the furniture --She failed to discuss the $deductible and how it would apply to the repair of the furniture --She failed to advise that she intended to deduct the cost to replace the Missing Items and the Piano Invoice as part of the $deductible --She didn't call me to discuss this, she didn't "ask" me if I wanted to proceed with the repair of the damaged furniture, she simply stated that this was how she was going to resolve this claim Somehow I believed that Priority Movers was sending Mr [redacted] out to my home to repair my furniture to show that they are doing their best to resolve the issues since I had filed the complaint at the Revdex.comI truly did not realize that she would apply the $deductibleI just didn't think about this issue at all and allowed Mr [redacted] to come into my home and complete some of the repairsI was thrilled and was thinking about writing a wonderful review of how Priority Moving resolved this issue to my complete satisfaction; however, things soon went awry and the issues are still unresolved More damaged furniture: Mr [redacted] came to my home to repair the damaged furniture per my claim form on Feb 5, While he was there, I asked him how much he would charge to refinish or repair the bottom of a bedpost which was damaged by apriormove, thinking that I may consider personally paying him to complete damages not caused by Priority MovingIt was at that time that I noticednewdamage which was done to the top of my bedpost, which obviously occurred during the move by Priority Moving Mr [redacted] took photos and advised me he would seek Ms [redacted] 's approval to repair these new damagesHe said that he would let me know after she gave the approval and we would set a date and time to return to my home to complete the repairs After he left my home that day, I carefully went over all of the bedroom furniture to see if there was any more new damage that I didn't notice before and found a few more places, but decided to wait for Mr [redacted] to come back to repair the bedroom furniture, thinking that we could include these new damages when he arrived in my home for the next appointment A few days later I contacted Mr [redacted] and asked him if Ms [redacted] had approved the repair of the bedpost and he stated that she had done soWe set a date for him to return to my home on 2/15/based on her approvalOn 2/13/and 2/14/16, I began to think more about this situation, and began to wonder about how the calculations for the damages would be completed I suddenly began to wonder if Ms [redacted] intended to use the List of Missing Items and the Piano Invoice of $as part of the $deductible, or would she truly send me a check for this total? If she sent me a check for the total of $as promised many times, both verbally and written, I then began to wonder if I would then be required to pay the $deductible, which would include Mr [redacted] ***'s time for completing the repairs To reiterate: I had not intended to file a claim for the damaged furniture because I did not wish to pay a $deductible I would just take care of these damages later; but all of this suddenly got out of hand when Ms [redacted] announced that she was sending the repairman without discussion of how she intended to calculate all of thisI contacted Mr [redacted] on 2/14/and cancelled the appointment on 2/15/On the morning of 2/15/2016, I called Ms [redacted] and left a message on her voice mail letting her know that I had several questions about all of this and wanted to discuss this with herThat afternoon she returned my call; however, I was unavailable and did not speak to herIn the afternoon of 2/15/2016, I received an email message from Ms [redacted] advising that she is closing the claimHer calculations included the cost of the Missing Items and the Piano Invoice as the first $of the $deductible She then calculated a cost of $to repair the damages to the outside of the piano which Mr [redacted] was unable to repairAll of the damaged items that Mr [redacted] repaired were not listed with a $ amount, but were simply listed as "Repaired." The result was that her calculations show that Priority Moving now owes me $She did NOT include any repairs to the bedroom furniture, which Mr [redacted] had verbally verified that Ms [redacted] approved for repairI was dismayed at this message stating that she is closing the claim with this calculationI told her I would like to discuss this with her before moving forwardOn 2/16/2016, she sent a new message advising me that there will no longer be any "appeals" over the phone, but they must all be in writing She requested that I accept her calculations to close the claim, the results of which would be a check sent to me in the amount of $As a result of this "attempt" to resolve these issues, I definitely feel deceived, manipulated, and tricked into a "bait and switch" situationThere were many verbal and written promises to send me a check for the List of Missing Items and the Piano Invoice, totaling $318.32; however, in the final calculations that Ms [redacted] sent to me in her email message of 2/15/2016, she did not intend to send this checkInstead, she included it into the $deductibleAs noted above, Ms [redacted] failed to explain the process to me of filing this claim form for damaged furnitureI had intended only to request reimbursement of the $318.32, and NOT to file a claim for the damaged furniture, yet Ms [redacted] demanded that I submit a claim form anyway before sending me the check for $In filing the claim form, I found myself in a new situation where the $deductible would apply and I had not verbally agreed to accept thisShe failed to ask me to agree, she failed to advise me of the cost of Mr [redacted] 's services for repairs, she failed to advise that she intended to include the $in the $deductibleLastly, she failed to include the cost of the repairs of the damaged bedroom furniture after she had approved its repair, per Mr [redacted] ***Since I was gradually brought into this bait and switch situation, I am requesting the following:--Immediate reimbursement of the List of Missing Items and the Piano Invoice, Totaling $318.32--A Waive of the $deductible on the claim form--A Waive of the cost of Mr [redacted] 's furniture repairs --If the $is sent immediately, and Ms [redacted] advises that she will close the claim without seeking reimbursement from me for the cost of Mr [redacted] ***'s repairs, and without seeking $deductible, then I would agree to close the claim even though the damage to the bedroom furniture and to the outside of the piano would not be includedDocuments, including copies of email messages to and from Ms [redacted] will be furnished upon requestSincerely, [redacted] ***
my claims manager has three big claims going on and confused themthis one IS NOT in small claimshowever, we sent a claim settlement form and this customer has not responded sinceobviously she does not like our settlementon the last response I attached our file on her claim so you can see that everything is in order ad we offered to settle according to PUC regulationswe are still waiting on a response from her since we sent our offer
***, the person in charge of our move complained that the load was lbover expectations and that it was a longer move than expectedHe repeated this at least times during the unloadingAt the same time he acknowledged that at the point of loading he was asked if he wanted it to re-bid by another Arpin associatedHe declned to have the job re-bidYou should know we had another quote that matched yours; we went with your service due to good references at the Revdex.com As the unloading started coming to a close my wife and I started inspecting for damageI find it hard to believe that any move had no damage at all, which is why we paid for the insurance with no deductibleWe are also aware that in most cases reimbursement may not be significantStill we felt we should do our due diligence and look closely at the condition of some itemsAs we started looking [redacted] tried to discourage and told us we should choose carefully what we submitHe also told that any reimbursements come directly out of his pocketHe not only said this once but mentioned it at least or timesThis was very disappointing and irritating to us as we had enjoyed his company allowed him the use of our restroom and bought them both lunchWe thought it important to take pictures and show him the damage done so he could see what we didWe could then have evidence that could be agreed uponAfter identifying five damaged items he implied that submitting many claims would look suspiciousHe made us feel as though we were trying to cheat the system For some reason the doors were removed from the refrigerator for moving I was told doors were removed to protect the refrigerator during shippingUnfortunately the door was dented and the refrigerator was not assembled properlyHe left out a bushing that allowed the door to freely open and closeWithout that bushing the door has a lot of play and pops when opened more than inches since there is not bushing to add height to clear the screwsWe noticed this after he left and I called his cell to see he knew where the part wasHe implied that he left it was it was and nothing should be wrongI told him there was definitely a part missing as there was too much play in the door and it now popped upon opening To his credit he called back later to see if it was fixed and I told him no but I ordered the partHe said the part must have been left at our old house as he used all the parts he hadI ordered the part and the cost is approximately $with shippingI will also note that the lower refrigerator door does not open smoothly as it did before disassemblyWe are going to try and make some adjustments When it came time to sign the papers associated with the delivery we decided to note any damage on the associated line itemIt took about minutes to do this, not because there was a lot of damageIt just took that long to find the line itemsWhile this was being done [redacted] looked obviously irritated and implied we were taking to longHe huffed and made noises you would associate with being agitated He told me he was irritated that we loaded our dressers with clothes and that it made the furniture heavyI told him we were instructed to do that by ArpinHe said that’s what they do but not with heavy furniture One of the damaged items is a hand carved foot long “Noah’s ark”We had this listed as $He told it was not worth that much not knowing anything about where it came from or how it was made I pointed out a damaged wallHe said yeah I did that when I moved some of the itemsWhat was disappointing is that he did not bring it to our attentionHe also did not seem too concerned My wife told me that [redacted] made these comments during the loadingHad I been there I would have stopped the process and waited a week to arrange another mover He told her this was a $15,dollar move not a $9,moveHe should have kept this to himself or went directly to re-bidding, complaining is irritatingAs I said earlier we had another bid at the same value so I don’t think Arpin bid was way off He told my wife that because of our move he was missing his son’s Disneyland trip scheduled for that weekend He told my wife that our stuff was to heavy and we should get rid of half of it During the day of loading he commented it was taking too long and was rushing to have our things packedThis was odd since he came to our house the day before to see the moving siteDuring that day he told my wife it would take two days of loadingSince he told my wife it was two days she thought there was more time to packThat is why some things were not packed I’m not sure if this was [redacted] but this occurred during the day of packing and loading in EscondidoThe poor behavior started as soon as what seemed to be supervision left (I think that was you) Started complaining about how much more this move should cost Stopped labeling boxes and items It was commented that we had the heaviest things they ever carried They left their trash at our house (Starbucks cups, big rubber bands, moving supply waste and broken straps)My family had to clean up after them Our computer screen was wrapped in a blanked that must have been dragged in the dirt We saved our most precious pieces to be hand wrapped by your professional packersThe person packing was quickly wrapping and “throwing” these small items in a box My wife asked that two people disassembler the California King bed frame since it is heavyOne person disassembled the bed and dropped it On a related matter we have a trash can delivered to our house that is not oursThe delivery sticker has lot number [redacted] ***This must be from another customers shipmentWe are now hoping that some of our boxes were not delivered to someone else
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The following is my response to Priority Moving’s response In response to JRL/Priority Moving/Gold Coast Movings' response to our claim against them, they offered, in writing, to provide “any information on anyone in the home at anytime” We are therefore requesting, through the Revdex.com investigation process, that they provide the following:1) The names of the 7-men that were hired to perform our packing on 7/25/15, under the direction of packing manager [redacted] ***; 2) The name of company that was contracted to supply the men for this job and that associated PUC number; 3) Evidence of the training this crew received in paperwork & packing, in addition to confirmation that these men were drug tested and background checked as claimed in their written response and on their website.Following the official CPUC determination of January 20, 2016, outlining many violations including an “illegal 5% consumable fee”, and other overcharges for loading time that we experienced, in addition to thousands of dollars in damages from what we suspect was due to an untrained packing crew, we are not trying to “get one last dig” at JRL/Priority/Gold Coast moving We are just following through on all possible avenues of retribution & justice for all consumers that have been overcharged and underwent property damages due to untrained, independently contracted packing crews.We hope that the Revdex.coms’ Practice Analyst, who is reviewing the CPUCs’ findings, will revoke Priority’s Revdex.com A+ statussecondary to these documented violations of business standards and ethics Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will respond to the statements in this response since many of them relate to me On the appointed day - I called Priority moving because no one had shown up and it was after 10am The informed me that they did not even have me in the system and would not be able to come out that day but "would the next day work”? I didn’t really have a choice - I said “yes, that would work.” I was later called and told that I had done everything correct and it was a glitch in their system.2.They did give me a discounted rate as a concession for their error Yes, it gave me another day to get things ready but several things had to wait until after the move was doneThis inconvenienced the buyer of our previous home and I was literally still cleaning when they were moving in and having utilities turned on due to the one day delayThe home was not “under construction” We were having new flooring put in and felt it would be easier to have things placed in the garage and outside They offered the pads - I did not ask - and the movers were a little concerned that the supervisor would not be pleased with it We elected not to have them move the items back in because I did not want to pay the additional cost and felt we could handle it on our ownI removed the pads and called as soon as our flooring was doneAs indicated on the original contract - we had two TVs Both HD 55” one in the “loft” which was PBO (this one was gone before they arrived) and one in the “Living Room” which was contracted to be packed and moved by PriorityIt was sitting on the floor in a stand in the Living RoomThis is our major bone of contention Victor, the sales rep, assured me that it would be professionally packed in a TV box We had quite a discussion about this He offered to come down and help my husband take it off the wall We did that ourselves Our move was miles away I packed all of our breakables myself (none broke)I took all of our computers in my car and any other breakable valuables Truly the only concern was the TV - we did not feel the additional insurance would be necessary Had Priority followed through on their promise to properly pack the TV, we would not be having this discussion We are not asking for a full reimbursement but more than $ The TV, when purchased was about $and one of the best at that time Obviously technology has improved and prices have come down The TV was still in excellent working condition - a new TV of comparable quality can now be purchased for $600-We are requesting $based on the reality that Priority Moving did not fulfill their contractual obligations as outlined on the contract The did not properly pack the TV which resulted in it breakingThey have not made “every effort to make good” they have, in essence, denied their own culpability and negligent business practices and misrepresented the contractHow is this good business?Please let me know if you have any other questions.Thank you, [redacted] @gmail.com Regards, [redacted] And [redacted] ***
Yes, we provided local moving services for Ms [redacted] in July Unfortunately, the level of service provided was not up to our standardThe shipper was very specific in how she wanted things handled, and the entire move was a little over whelmingWe sent our Director of Quality Control out to the job to try and get a grip on the escalated situationIt was very obvious that no matter what we did, or the crews did, that she was not going to be happyAt one point, Ms [redacted] slapped our Director of QCAt the end of the day, Ms [redacted] refused to pay for the packing services that we provided It wasn't until later, during the claims settlement process, that Mrs [redacted] paid her moving costs in fullAfter payment in full was provided, we moved forward with the claims settlement process, per the CA PUC GuidelinesDue to the dollar amount being claimed by the [redacted] for damages, we turned the claim over to our insurance carrier for resolution and settlementI have attached a copy of the claim settlement for your reviewMrs [redacted] was not pleased with moving services or the claim settlement process, so she also took her complaint to the CA PUC.We were contacted by the PUC, they researched the complaint and asked that we issue a refund to the shipper for $I have attached the letter so you can see the detailed explanation.Yes, we utilize licensed Independent Contractors to perform moving servicesAs do most moving companies in CaliforniaIt is our company policy to perform back ground checks on all labors, packers, and moversWe also utilize training certification programs through Industry Associations, as well as on the job trainingWe did not misrepresent ourselves with regards to "trained employees / independent contractors."Mrs [redacted] retained an attorney on this alreadyOur attorney was also involvedThe CA PUC has been involvedThe CMSA and AMSA have been contacted, along with [redacted] ***I believe it is her intent to discredit us however she canShe is all over social media sites as well, with her complaints and allegations.Mrs [redacted] is just not pleased with the entire situationWe have refunded monies, at the request of the CA PUC, and her claim for damages was settled by our insurance companyJust not sure what else we can do.Respectfully, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have... determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not yet been sent payment for the missing items. I was originally told that the payment would be received as soon as I sent Ms. [redacted] a list of items with their replacement costs. After having done so, a payment was not mailed to me. Because I heard nothing from Priority Moving, I called Ms . [redacted] , who then said that she would send payment after I completed the claim form for the damaged items. I plan to fax a Claim form for the damaged items today or tomorrow. Once payment has been RECEIVED for the missing items, and the issue of the damaged items is RESOLVED, I will accept your response. Until then, this issue remains unresolved. Regards, [redacted] ***
We would like the following resolution with regards to our claim against Priority Moving & Storage: A refund + Other, specifically 1) Refund of the monies paid for packing and moving services provided by untrained workers; and in breach of contract signed for White Glove Packing services 2) The inclusion of the two dbas on their website, Gold Coast Moving and JRL Moving 3) The removal of A+ Revdex.com rating In addition we would like Priority to note on their website that they have new ownership as of 2014, and all the awards and certifications they received were prior to the This seems like deceptive advertising policies, resulting in deception to the public
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The most recent response by Ms [redacted] , the VP of Sales and Development for JRL Moving, dba Priority Moving & Storage, failed to addressed any of the requests for information regarding the name of the independent contractors/company used; their PUC license #; or training history of the packing crew which was sub-contacted by JRL on 7/25/15, which resulted in approx $20,worth of damages Because of the extent of the damages, we can only assume, unless proven otherwise, that these men were untrained, and possibly illegal immigrants We cannot control who JRL decides to send out for packing and moving, unless, through legal discovery, JRL will be compelled to provide that information.In addition, Ms [redacted] asks what else JRL, dba Priority Moving "can do" other than having provided a refund for their illegal overcharges, and a settlement from their insurance company, which required months and a "pay out amount" less than the amount of the damages for repair/replacement So that it is clear to JRL, I will continue to inform all agencies; including the Revdex.com; the CPUC; the CMSA; the AMSA; SD District Attorney's Office; SD City Attorney's Office; the Channel news; all negative Priority [redacted] reviewers; NAPO; SD Real Estate Agents; and all past, present, and future JRL/Priority customers, about the overcharges fraudulently perpetrated by this company, and hopefully obtain an audit their customer contracts since this company underwent new ownership, by [redacted] I will work to insure that JRL is in compliance with CPUC's notification of corrections needed to be taken to their website & contracts that rightly state their dba; and to investigate whether or not their have ceased and desisted in their "consumable fee" illegal charge; and other overcharges that can only be determined through scrutinizing of their customer contracts by a forensic accountant, and possible IRS and/or other criminal investigation.My attempts to protect other consumers from this company will allow for "something good" to result from a reprehensible experience Regards, [redacted]
We have found resolution on the missing items with Mrs [redacted] and we are still currently working directly with her to resolve her issues with damaged items
Yes, we provided local moving services for Ms [redacted] in July Unfortunately, the level of service provided was not up to our standardThe shipper was very specific in how she wanted things handled, and the entire move was a little over whelmingWe sent our Director of Quality Control out to the job to try and get a grip on the escalated situationIt was very obvious that no matter what we did, or the crews did, that she was not going to be happyAt one point, Ms [redacted] slapped our Director of QC At the end of the day, Ms [redacted] refused to pay for the packing services that we provided It wasn't until later, during the claims settlement process, that Mrs [redacted] paid her moving costs in fullAfter payment in full was provided, we moved forward with the claims settlement process, per the CA PUC GuidelinesDue to the dollar amount being claimed by the [redacted] for damages, we turned the claim over to our insurance carrier for resolution and settlement I have attached a copy of the claim settlement for your reviewMrs [redacted] was not pleased with moving services or the claim settlement process, so she also took her complaint to the CA PUCWe were contacted by the PUC, they researched the complaint and asked that we issue a refund to the shipper for $I have attached the letter so you can see the detailed explanationYes, we utilize licensed Independent Contractors to perform moving servicesAs do most moving companies in CaliforniaIt is our company policy to perform back ground checks on all labors, packers, and moversWe also utilize training certification programs through Industry Associations, as well as on the job trainingWe did not misrepresent ourselves with regards to "trained employees / independent contractors." Mrs [redacted] retained an attorney on this alreadyOur attorney was also involvedThe CA PUC has been involvedThe CMSA and AMSA have been contacted, along with [redacted] ***I believe it is her intent to discredit us however she canShe is all over social media sites as well, with her complaints and allegationsMrs [redacted] is just not pleased with the entire situationWe have refunded monies, at the request of the CA PUC, and her claim for damages was settled by our insurance companyJust not sure what else we can doRespectfully, [redacted]
I have read the complaintI would like to first and foremost apologize to Mr& Mrs [redacted] for the error in scheduling It is true that there was an error on the part of Priority Moving in regards to the moving dateWe are sincerely sorry for the error and expressed so to the ***s, We offered to get a truck and crew out the same day to take care of the move but Mrs [redacted] said the next day would be fine because her house was still under constructionWe also offered a discounted rate as to show we are sincerely sorry, which they accepted When we arrived to perform the move her destination home was still under construction and she asked that we store everything in the garage as the home was not ready We let them borrow over moving pads that our crews wrapped the furniture in to keep her belongings protected while in her garagePriority Moving did not charge the ***s any rental fees for use of the moving pads as to show them we do care and were sorry for the error in moving dates We offered to come back and move her belongings into her home but they opted to move them back in on their ownIn regards to the Television we do offer packing services however the ***s elected not to use our serviceAs you can see from the attached paperwork it shows the T.Vas P.B.O (Packed by owner) the customer reviewed and signed the paperwork to that affect as well and clearly has no charges for packing services The ***s moved the belongings into their house not Priority Moving so it is possible that the T.Vcould have been damaged by who ever moved it into their home from their garageOur estimator offered additional coverage which the ***s declinedAlthough we are professional, experienced movers we take all of the steps to protect belongings however we are human and occasionally damage may occur thus the reason we offer additional coverageUpon review of the ***s claim our claims department offered to settle the claim for the television at the basic valuation protection which the ***s chose and signed for of cents per pound per article which is offered free of charge per the Public Utilities Commission Please see attached documents showing this Priority Moving made every effort to make good on our error and are truly sorry to hear that they ***s were not satisfied with the settlement offered to them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will respond to the statements in this response since many of them relate to me On the appointed day - I called Priority moving because no one had shown up and it was after 10am The informed me that they did not even have me in the system and would not be able to come out that day but "would the next day work”? I didn’t really have a choice - I said “yes, that would work.” I was later called and told that I had done everything correct and it was a glitch in their system.2.They did give me a discounted rate as a concession for their error Yes, it gave me another day to get things ready but several things had to wait until after the move was doneThis inconvenienced the buyer of our previous home and I was literally still cleaning when they were moving in and having utilities turned on due to the one day delayThe home was not “under construction” We were having new flooring put in and felt it would be easier to have things placed in the garage and outside They offered the pads - I did not ask - and the movers were a little concerned that the supervisor would not be pleased with it We elected not to have them move the items back in because I did not want to pay the additional cost and felt we could handle it on our ownI removed the pads and called as soon as our flooring was doneAs indicated on the original contract - we had two TVs Both HD 55” one in the “loft” which was PBO (this one was gone before they arrived) and one in the “Living Room” which was contracted to be packed and moved by PriorityIt was sitting on the floor in a stand in the Living RoomThis is our major bone of contention Victor, the sales rep, assured me that it would be professionally packed in a TV box We had quite a discussion about this He offered to come down and help my husband take it off the wall We did that ourselves Our move was miles away I packed all of our breakables myself (none broke)I took all of our computers in my car and any other breakable valuables Truly the only concern was the TV - we did not feel the additional insurance would be necessary Had Priority followed through on their promise to properly pack the TV, we would not be having this discussion We are not asking for a full reimbursement but more than $ The TV, when purchased was about $and one of the best at that time Obviously technology has improved and prices have come down The TV was still in excellent working condition - a new TV of comparable quality can now be purchased for $600-We are requesting $based on the reality that Priority Moving did not fulfill their contractual obligations as outlined on the contract The did not properly pack the TV which resulted in it breakingThey have not made “every effort to make good” they have, in essence, denied their own culpability and negligent business practices and misrepresented the contractHow is this good business?Please let me know if you have any other questions.Thank you, [redacted] @gmail.com Regards, [redacted] And [redacted] ***
We chose these movers because they came highly recommended by folks on YelpUnfortunately our experience was not the same as other folksBottom line: they stole our stuff! But once we were all unpacked we noticed things missingLike: vacuum cleaner, a boxed marked "office" (that had a brand new DVD player, WII console, and other technology accessories), an expense duffle bag that was still in it's original packaging, a boxed marked "kitchen" that had various kitchen accessoriesWe used another company before that had three guys who moved our stuff in hoursFor this company we had three guys and it took hoursMaybe they took so long because they were slowly siphoning off our stuffNot only was stuff stolen, but things were brokenThey would pack heavy boxes on top of boxes marked "fragile" and a few of our furniture items were broken and damagedWe did file a claim with a company but they questioned if the stuff we claimed really went missing and they said "well our movers said it was all moved"Basically we're [redacted] out of luck
I have reviewed the response from Mr.& Mrs***While it is true that we offered the next day, our dispatchers did let them know we could do the move on the scheduled day but it would be a couple of hours to get the crew out thereMrs [redacted] said the next day would work betterAs stated in the previous statement we did discount our rate to make up for the inconvenienceNow to the matter at hand of the televisionAs you can see from the attachment I am sending that on the first page the customer signed for the valuation coverage of cents per pound per article, the selected that coverageOn the 2nd page you can see that there were no charges for packing a T.Vnor any notes to do so and they signed confirming the information was correct prior to the move date.3rd page attached is our customer scorecard that Mrs [redacted] filled out, it is clearly marked she inspected for damages and under listed damages she put zeroPages & are the offer we sent her based on the coverage Mrs [redacted] elected and signed for of cents per pound per article and we offered a settlement based on the coverage she elected
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms***,I am submitting the following rebuttal to supersede the one I had previously submitted to Revdex.com.I filed a complaint at Revdex.com on or about 11/13/against Priority Moving,CAL P.U.CT-I hired Priority Moving to move my personal belongings on October 31, from my residence to an apartment in the [redacted] area During this move, there were several items that were suddenly "missing", and there was significant damage to my piano and furnitureWhen reporting this to Priority Moving by November 6, and receiving no resolution, I filed a claim at Revdex.com to state that the matters remain unresolved In response, [redacted] from Priority Moving, contacted me to resolve the issues; however, to date they still remain unresolvedThe issue of the missing items and the invoice for the Piano:Piano Invoice: When securing Priority Moving to move my belongings in early October 2015, I told employee [redacted] that a piano dolly would be needed to move the upright pianoSince he was in my home at that time, he could see that the piano was a tall and heavy instrument, yet the moving crew failed to bring a piano dolly on the date of the move as per my requestAs a result, the furniture dolly they used instead, broke under the piano while moving it down cement steps After the piano was delivered to my new home, I arranged for a piano technician in the area to check it out to ensure that there was no damage, and to tune the piano since it was jostled around quite a bit due to the drop when the dolly brokeThis invoice totaled $Missing Items: After the moving crew loaded the truck with my belongings, they were to follow me to my new residenceWhen I turned onto the onramp of the freeway, they failed to turn with me, and instead, continued on down the street! The truck was immediately behind my vehicle so there was no possibility that they did not see my car turn onto the freeway When one of the crew members finally called, they advised that they "went to get gas"The office of Priority Moving was approximately miles away from my prior residence, and there were gas stations on the right side of the road when they drove to my apartment in the morningI wondered why they didn't get gas on the way to my apartment At the end of the day when my belongings were delivered to my new residence, I noticed that there appeared to be some "missing items," but since I wanted to give them the benefit of the doubt, I decided to look for them to see if they were somewhere in my new residence before reporting them missingAfter having looked for them for or days, and did not find them, I notified Priority Movers, who did little to attempt to resolve this issueConsequently, I filed the Revdex.com report The total replacement value of the "missing items" is $The total of the invoice for the piano and the missing items is $When Ms [redacted] contacted me in response to the Revdex.com complaint, I advised her of the missing items and invoice for the piano and requested reimbursement of these itemsI had verbally given her the list with some values, but in a subsequent email message received from Ms [redacted] on 12/2/2015, she stated, "As soon as you confirm the price for the Wreath let me know andI will have a check processed for you." I responded to her on12/6/2016with a complete written list of the missing items with their replacement valuesIt was my understanding that Priority Movers would absorb these expenses outside of a formal claim for damages, and I expected immediate paymentHowever, payment for these missing items has not been received to dateDamaged furniture: At this time, Ms [redacted] requested that I complete a "claim form." I didn't know why this was necessary since it was my understanding that Priority Movers would resolve this issue by sending me a check per her message on12/2/ When I called to ask her about this, she stated that she needed the claim form so she could "wrap it all up together" which included the damaged furniture with the list of missing items and the piano invoice I was baffled at this request because it continued to be my understanding that Priority Moving was to send a check for the missing items and the piano invoice regardless of any claim for damaged furniture as soon as I had submitted the list and the invoiceTo that date I had not received the payment so since I was trying to cooperate with her, I completed a claim form for the damaged furniture per her request The claim form was submitted to her with photos of the damaged furniture on 12/23/ It became my understanding that she would review the claim form, then send the check for the missing items and the piano invoice, totaling $as soon as she completed her review.NOTE: It was always my intention to NOT claim damages to repair the furniture because I did not want to pay the $deductibleAll I was asking was to be reimbursed for the Missing Items and the Piano Invoice., totaling $ I did not want to file a claim for the damaged furniture, but I did so because she stated that she could not send the check for reimbursement unless I completed the claim form I believed that, since the way that the items went 'missing' was very questionable and unprofessional, and since they disregarded my specific request for a Piano Dolly, I believed that the least that Priority Moving could do was to reimburse me for these items outside of a claim for damaged furnitureBy January 28, I had not heard from Ms [redacted] about the results of my claim, so I sent an email message to her requesting the status of the payment of the list of missing items and the piano invoice, and the results of this claim She replied that she was busy with other claims and would review my documents soon On January 29, 2016, she sent me a calculation of the value of the damaged items at $per pound I immediately called her and let her know that I had insured my items with a $deductible She recalculated the damages accordingly and responded to me with her results On January 29, 2016, she stated that she is going to send her repairman to my home to fix the damaged furniture At the end of this email message, she stated, "Once the repairs are completed I will send you a check for the$for the missing items & $for the piano repairs" I believed that the claim for the damaged furniture was separate from the list of missing items and the piano "repairs" (piano invoice) In the same message, she advised that she was going to speak to the repairman and ask him to call me.--She failed to discuss thepossibilityof repairing the damaged furniture with meShe simply had Mr [redacted] call to set up an appointment for furniture repair--She failed to advise me of the cost of Mr [redacted] ***'s services to repair the furniture --She failed to discuss the $deductible and how it would apply to the repair of the furniture --She failed to advise that she intended to deduct the cost to replace the Missing Items and the Piano Invoice as part of the $deductible --She didn't call me to discuss this, she didn't "ask" me if I wanted to proceed with the repair of the damaged furniture, she simply stated that this was how she was going to resolve this claim Somehow I believed that Priority Movers was sending Mr [redacted] out to my home to repair my furniture to show that they are doing their best to resolve the issues since I had filed the complaint at the Revdex.comI truly did not realize that she would apply the $deductibleI just didn't think about this issue at all and allowed Mr [redacted] to come into my home and complete some of the repairsI was thrilled and was thinking about writing a wonderful review of how Priority Moving resolved this issue to my complete satisfaction; however, things soon went awry and the issues are still unresolved More damaged furniture: Mr [redacted] came to my home to repair the damaged furniture per my claim form on Feb 5, While he was there, I asked him how much he would charge to refinish or repair the bottom of a bedpost which was damaged by apriormove, thinking that I may consider personally paying him to complete damages not caused by Priority MovingIt was at that time that I noticednewdamage which was done to the top of my bedpost, which obviously occurred during the move by Priority Moving Mr [redacted] took photos and advised me he would seek Ms [redacted] 's approval to repair these new damagesHe said that he would let me know after she gave the approval and we would set a date and time to return to my home to complete the repairs After he left my home that day, I carefully went over all of the bedroom furniture to see if there was any more new damage that I didn't notice before and found a few more places, but decided to wait for Mr [redacted] to come back to repair the bedroom furniture, thinking that we could include these new damages when he arrived in my home for the next appointment A few days later I contacted Mr [redacted] and asked him if Ms [redacted] had approved the repair of the bedpost and he stated that she had done soWe set a date for him to return to my home on 2/15/based on her approvalOn 2/13/and 2/14/16, I began to think more about this situation, and began to wonder about how the calculations for the damages would be completed I suddenly began to wonder if Ms [redacted] intended to use the List of Missing Items and the Piano Invoice of $as part of the $deductible, or would she truly send me a check for this total? If she sent me a check for the total of $as promised many times, both verbally and written, I then began to wonder if I would then be required to pay the $deductible, which would include Mr [redacted] ***'s time for completing the repairs To reiterate: I had not intended to file a claim for the damaged furniture because I did not wish to pay a $deductible I would just take care of these damages later; but all of this suddenly got out of hand when Ms [redacted] announced that she was sending the repairman without discussion of how she intended to calculate all of thisI contacted Mr [redacted] on 2/14/and cancelled the appointment on 2/15/On the morning of 2/15/2016, I called Ms [redacted] and left a message on her voice mail letting her know that I had several questions about all of this and wanted to discuss this with herThat afternoon she returned my call; however, I was unavailable and did not speak to herIn the afternoon of 2/15/2016, I received an email message from Ms [redacted] advising that she is closing the claimHer calculations included the cost of the Missing Items and the Piano Invoice as the first $of the $deductible She then calculated a cost of $to repair the damages to the outside of the piano which Mr [redacted] was unable to repairAll of the damaged items that Mr [redacted] repaired were not listed with a $ amount, but were simply listed as "Repaired." The result was that her calculations show that Priority Moving now owes me $She did NOT include any repairs to the bedroom furniture, which Mr [redacted] had verbally verified that Ms [redacted] approved for repairI was dismayed at this message stating that she is closing the claim with this calculationI told her I would like to discuss this with her before moving forwardOn 2/16/2016, she sent a new message advising me that there will no longer be any "appeals" over the phone, but they must all be in writing She requested that I accept her calculations to close the claim, the results of which would be a check sent to me in the amount of $As a result of this "attempt" to resolve these issues, I definitely feel deceived, manipulated, and tricked into a "bait and switch" situationThere were many verbal and written promises to send me a check for the List of Missing Items and the Piano Invoice, totaling $318.32; however, in the final calculations that Ms [redacted] sent to me in her email message of 2/15/2016, she did not intend to send this checkInstead, she included it into the $deductibleAs noted above, Ms [redacted] failed to explain the process to me of filing this claim form for damaged furnitureI had intended only to request reimbursement of the $318.32, and NOT to file a claim for the damaged furniture, yet Ms [redacted] demanded that I submit a claim form anyway before sending me the check for $In filing the claim form, I found myself in a new situation where the $deductible would apply and I had not verbally agreed to accept thisShe failed to ask me to agree, she failed to advise me of the cost of Mr [redacted] 's services for repairs, she failed to advise that she intended to include the $in the $deductibleLastly, she failed to include the cost of the repairs of the damaged bedroom furniture after she had approved its repair, per Mr [redacted] ***Since I was gradually brought into this bait and switch situation, I am requesting the following:--Immediate reimbursement of the List of Missing Items and the Piano Invoice, Totaling $318.32--A Waive of the $deductible on the claim form--A Waive of the cost of Mr [redacted] 's furniture repairs --If the $is sent immediately, and Ms [redacted] advises that she will close the claim without seeking reimbursement from me for the cost of Mr [redacted] ***'s repairs, and without seeking $deductible, then I would agree to close the claim even though the damage to the bedroom furniture and to the outside of the piano would not be includedDocuments, including copies of email messages to and from Ms [redacted] will be furnished upon requestSincerely, [redacted] ***
my claims manager has three big claims going on and confused themthis one IS NOT in small claimshowever, we sent a claim settlement form and this customer has not responded sinceobviously she does not like our settlementon the last response I attached our file on her claim so you can see that everything is in order ad we offered to settle according to PUC regulationswe are still waiting on a response from her since we sent our offer
***, the person in charge of our move complained that the load was lbover expectations and that it was a longer move than expectedHe repeated this at least times during the unloadingAt the same time he acknowledged that at the point of loading he was asked if he wanted it to re-bid by another Arpin associatedHe declned to have the job re-bidYou should know we had another quote that matched yours; we went with your service due to good references at the Revdex.com As the unloading started coming to a close my wife and I started inspecting for damageI find it hard to believe that any move had no damage at all, which is why we paid for the insurance with no deductibleWe are also aware that in most cases reimbursement may not be significantStill we felt we should do our due diligence and look closely at the condition of some itemsAs we started looking [redacted] tried to discourage and told us we should choose carefully what we submitHe also told that any reimbursements come directly out of his pocketHe not only said this once but mentioned it at least or timesThis was very disappointing and irritating to us as we had enjoyed his company allowed him the use of our restroom and bought them both lunchWe thought it important to take pictures and show him the damage done so he could see what we didWe could then have evidence that could be agreed uponAfter identifying five damaged items he implied that submitting many claims would look suspiciousHe made us feel as though we were trying to cheat the system For some reason the doors were removed from the refrigerator for moving I was told doors were removed to protect the refrigerator during shippingUnfortunately the door was dented and the refrigerator was not assembled properlyHe left out a bushing that allowed the door to freely open and closeWithout that bushing the door has a lot of play and pops when opened more than inches since there is not bushing to add height to clear the screwsWe noticed this after he left and I called his cell to see he knew where the part wasHe implied that he left it was it was and nothing should be wrongI told him there was definitely a part missing as there was too much play in the door and it now popped upon opening To his credit he called back later to see if it was fixed and I told him no but I ordered the partHe said the part must have been left at our old house as he used all the parts he hadI ordered the part and the cost is approximately $with shippingI will also note that the lower refrigerator door does not open smoothly as it did before disassemblyWe are going to try and make some adjustments When it came time to sign the papers associated with the delivery we decided to note any damage on the associated line itemIt took about minutes to do this, not because there was a lot of damageIt just took that long to find the line itemsWhile this was being done [redacted] looked obviously irritated and implied we were taking to longHe huffed and made noises you would associate with being agitated He told me he was irritated that we loaded our dressers with clothes and that it made the furniture heavyI told him we were instructed to do that by ArpinHe said that’s what they do but not with heavy furniture One of the damaged items is a hand carved foot long “Noah’s ark”We had this listed as $He told it was not worth that much not knowing anything about where it came from or how it was made I pointed out a damaged wallHe said yeah I did that when I moved some of the itemsWhat was disappointing is that he did not bring it to our attentionHe also did not seem too concerned My wife told me that [redacted] made these comments during the loadingHad I been there I would have stopped the process and waited a week to arrange another mover He told her this was a $15,dollar move not a $9,moveHe should have kept this to himself or went directly to re-bidding, complaining is irritatingAs I said earlier we had another bid at the same value so I don’t think Arpin bid was way off He told my wife that because of our move he was missing his son’s Disneyland trip scheduled for that weekend He told my wife that our stuff was to heavy and we should get rid of half of it During the day of loading he commented it was taking too long and was rushing to have our things packedThis was odd since he came to our house the day before to see the moving siteDuring that day he told my wife it would take two days of loadingSince he told my wife it was two days she thought there was more time to packThat is why some things were not packed I’m not sure if this was [redacted] but this occurred during the day of packing and loading in EscondidoThe poor behavior started as soon as what seemed to be supervision left (I think that was you) Started complaining about how much more this move should cost Stopped labeling boxes and items It was commented that we had the heaviest things they ever carried They left their trash at our house (Starbucks cups, big rubber bands, moving supply waste and broken straps)My family had to clean up after them Our computer screen was wrapped in a blanked that must have been dragged in the dirt We saved our most precious pieces to be hand wrapped by your professional packersThe person packing was quickly wrapping and “throwing” these small items in a box My wife asked that two people disassembler the California King bed frame since it is heavyOne person disassembled the bed and dropped it On a related matter we have a trash can delivered to our house that is not oursThe delivery sticker has lot number [redacted] ***This must be from another customers shipmentWe are now hoping that some of our boxes were not delivered to someone else
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The following is my response to Priority Moving’s response In response to JRL/Priority Moving/Gold Coast Movings' response to our claim against them, they offered, in writing, to provide “any information on anyone in the home at anytime” We are therefore requesting, through the Revdex.com investigation process, that they provide the following:1) The names of the 7-men that were hired to perform our packing on 7/25/15, under the direction of packing manager [redacted] ***; 2) The name of company that was contracted to supply the men for this job and that associated PUC number; 3) Evidence of the training this crew received in paperwork & packing, in addition to confirmation that these men were drug tested and background checked as claimed in their written response and on their website.Following the official CPUC determination of January 20, 2016, outlining many violations including an “illegal 5% consumable fee”, and other overcharges for loading time that we experienced, in addition to thousands of dollars in damages from what we suspect was due to an untrained packing crew, we are not trying to “get one last dig” at JRL/Priority/Gold Coast moving We are just following through on all possible avenues of retribution & justice for all consumers that have been overcharged and underwent property damages due to untrained, independently contracted packing crews.We hope that the Revdex.coms’ Practice Analyst, who is reviewing the CPUCs’ findings, will revoke Priority’s Revdex.com A+ statussecondary to these documented violations of business standards and ethics Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will respond to the statements in this response since many of them relate to me On the appointed day - I called Priority moving because no one had shown up and it was after 10am The informed me that they did not even have me in the system and would not be able to come out that day but "would the next day work”? I didn’t really have a choice - I said “yes, that would work.” I was later called and told that I had done everything correct and it was a glitch in their system.2.They did give me a discounted rate as a concession for their error Yes, it gave me another day to get things ready but several things had to wait until after the move was doneThis inconvenienced the buyer of our previous home and I was literally still cleaning when they were moving in and having utilities turned on due to the one day delayThe home was not “under construction” We were having new flooring put in and felt it would be easier to have things placed in the garage and outside They offered the pads - I did not ask - and the movers were a little concerned that the supervisor would not be pleased with it We elected not to have them move the items back in because I did not want to pay the additional cost and felt we could handle it on our ownI removed the pads and called as soon as our flooring was doneAs indicated on the original contract - we had two TVs Both HD 55” one in the “loft” which was PBO (this one was gone before they arrived) and one in the “Living Room” which was contracted to be packed and moved by PriorityIt was sitting on the floor in a stand in the Living RoomThis is our major bone of contention Victor, the sales rep, assured me that it would be professionally packed in a TV box We had quite a discussion about this He offered to come down and help my husband take it off the wall We did that ourselves Our move was miles away I packed all of our breakables myself (none broke)I took all of our computers in my car and any other breakable valuables Truly the only concern was the TV - we did not feel the additional insurance would be necessary Had Priority followed through on their promise to properly pack the TV, we would not be having this discussion We are not asking for a full reimbursement but more than $ The TV, when purchased was about $and one of the best at that time Obviously technology has improved and prices have come down The TV was still in excellent working condition - a new TV of comparable quality can now be purchased for $600-We are requesting $based on the reality that Priority Moving did not fulfill their contractual obligations as outlined on the contract The did not properly pack the TV which resulted in it breakingThey have not made “every effort to make good” they have, in essence, denied their own culpability and negligent business practices and misrepresented the contractHow is this good business?Please let me know if you have any other questions.Thank you, [redacted] @gmail.com Regards, [redacted] And [redacted] ***
Yes, we provided local moving services for Ms [redacted] in July Unfortunately, the level of service provided was not up to our standardThe shipper was very specific in how she wanted things handled, and the entire move was a little over whelmingWe sent our Director of Quality Control out to the job to try and get a grip on the escalated situationIt was very obvious that no matter what we did, or the crews did, that she was not going to be happyAt one point, Ms [redacted] slapped our Director of QCAt the end of the day, Ms [redacted] refused to pay for the packing services that we provided It wasn't until later, during the claims settlement process, that Mrs [redacted] paid her moving costs in fullAfter payment in full was provided, we moved forward with the claims settlement process, per the CA PUC GuidelinesDue to the dollar amount being claimed by the [redacted] for damages, we turned the claim over to our insurance carrier for resolution and settlementI have attached a copy of the claim settlement for your reviewMrs [redacted] was not pleased with moving services or the claim settlement process, so she also took her complaint to the CA PUC.We were contacted by the PUC, they researched the complaint and asked that we issue a refund to the shipper for $I have attached the letter so you can see the detailed explanation.Yes, we utilize licensed Independent Contractors to perform moving servicesAs do most moving companies in CaliforniaIt is our company policy to perform back ground checks on all labors, packers, and moversWe also utilize training certification programs through Industry Associations, as well as on the job trainingWe did not misrepresent ourselves with regards to "trained employees / independent contractors."Mrs [redacted] retained an attorney on this alreadyOur attorney was also involvedThe CA PUC has been involvedThe CMSA and AMSA have been contacted, along with [redacted] ***I believe it is her intent to discredit us however she canShe is all over social media sites as well, with her complaints and allegations.Mrs [redacted] is just not pleased with the entire situationWe have refunded monies, at the request of the CA PUC, and her claim for damages was settled by our insurance companyJust not sure what else we can do.Respectfully, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have... determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not yet been sent payment for the missing items. I was originally told that the payment would be received as soon as I sent Ms. [redacted] a list of items with their replacement costs. After having done so, a payment was not mailed to me. Because I heard nothing from Priority Moving, I called Ms . [redacted] , who then said that she would send payment after I completed the claim form for the damaged items. I plan to fax a Claim form for the damaged items today or tomorrow. Once payment has been RECEIVED for the missing items, and the issue of the damaged items is RESOLVED, I will accept your response. Until then, this issue remains unresolved. Regards, [redacted] ***
We would like the following resolution with regards to our claim against Priority Moving & Storage: A refund + Other, specifically 1) Refund of the monies paid for packing and moving services provided by untrained workers; and in breach of contract signed for White Glove Packing services 2) The inclusion of the two dbas on their website, Gold Coast Moving and JRL Moving 3) The removal of A+ Revdex.com rating In addition we would like Priority to note on their website that they have new ownership as of 2014, and all the awards and certifications they received were prior to the This seems like deceptive advertising policies, resulting in deception to the public
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The most recent response by Ms [redacted] , the VP of Sales and Development for JRL Moving, dba Priority Moving & Storage, failed to addressed any of the requests for information regarding the name of the independent contractors/company used; their PUC license #; or training history of the packing crew which was sub-contacted by JRL on 7/25/15, which resulted in approx $20,worth of damages Because of the extent of the damages, we can only assume, unless proven otherwise, that these men were untrained, and possibly illegal immigrants We cannot control who JRL decides to send out for packing and moving, unless, through legal discovery, JRL will be compelled to provide that information.In addition, Ms [redacted] asks what else JRL, dba Priority Moving "can do" other than having provided a refund for their illegal overcharges, and a settlement from their insurance company, which required months and a "pay out amount" less than the amount of the damages for repair/replacement So that it is clear to JRL, I will continue to inform all agencies; including the Revdex.com; the CPUC; the CMSA; the AMSA; SD District Attorney's Office; SD City Attorney's Office; the Channel news; all negative Priority [redacted] reviewers; NAPO; SD Real Estate Agents; and all past, present, and future JRL/Priority customers, about the overcharges fraudulently perpetrated by this company, and hopefully obtain an audit their customer contracts since this company underwent new ownership, by [redacted] I will work to insure that JRL is in compliance with CPUC's notification of corrections needed to be taken to their website & contracts that rightly state their dba; and to investigate whether or not their have ceased and desisted in their "consumable fee" illegal charge; and other overcharges that can only be determined through scrutinizing of their customer contracts by a forensic accountant, and possible IRS and/or other criminal investigation.My attempts to protect other consumers from this company will allow for "something good" to result from a reprehensible experience Regards, [redacted]
We have found resolution on the missing items with Mrs [redacted] and we are still currently working directly with her to resolve her issues with damaged items