Quoted a price over the phone regarding replacing a water heater This was supposed to include the water heater, permit and installation They were told ahead of time that the heater was up on a shelf, so they were aware of that when quoting a price When the plumber finished he charged $more than the quote for the inconvenience of it being on a shelf, did not pull a permit and stated that their electrician would have to come out to ground the unit Their electrician came out the next day and charged us another $to ground a unit that was apparently already grounded Big lesson learned - never, ever do business over the phone, always have them come out to the house and give you a written estimate We were taken for a big ride with this company We chose them due the fact that they were a little lower than some others we had called out, but ended up paying more - lesson learned! When we called about there being no permit pulled they stated that they never said they would pull a permit! Every reputable business knows enough to pull a permit when doing this type of work
Quoted a price over the phone regarding replacing a water heater. This was supposed to include the water heater, permit and installation. They were told ahead of time that the heater was up on a shelf, so they were aware of that when quoting a price. When the plumber finished he charged $50 more than the quote for the inconvenience of it being on a shelf, did not pull a permit and stated that their electrician would have to come out to ground the unit. Their electrician came out the next day and charged us another $65 to ground a unit that was apparently already grounded. Big lesson learned - never, ever do business over the phone, always have them come out to the house and give you a written estimate. We were taken for a big ride with this company. We chose them due the fact that they were a little lower than some others we had called out, but ended up paying more - lesson learned! When we called about there being no permit pulled they stated that they never said they would pull a permit! Every reputable business knows enough to pull a permit when doing this type of work..
Quoted a price over the phone regarding replacing a water heater This was supposed to include the water heater, permit and installation They were told ahead of time that the heater was up on a shelf, so they were aware of that when quoting a price When the plumber finished he charged $more than the quote for the inconvenience of it being on a shelf, did not pull a permit and stated that their electrician would have to come out to ground the unit Their electrician came out the next day and charged us another $to ground a unit that was apparently already grounded Big lesson learned - never, ever do business over the phone, always have them come out to the house and give you a written estimate We were taken for a big ride with this company We chose them due the fact that they were a little lower than some others we had called out, but ended up paying more - lesson learned! When we called about there being no permit pulled they stated that they never said they would pull a permit! Every reputable business knows enough to pull a permit when doing this type of work
Quoted a price over the phone regarding replacing a water heater. This was supposed to include the water heater, permit and installation. They were told ahead of time that the heater was up on a shelf, so they were aware of that when quoting a price. When the plumber finished he charged $50 more than the quote for the inconvenience of it being on a shelf, did not pull a permit and stated that their electrician would have to come out to ground the unit. Their electrician came out the next day and charged us another $65 to ground a unit that was apparently already grounded. Big lesson learned - never, ever do business over the phone, always have them come out to the house and give you a written estimate. We were taken for a big ride with this company. We chose them due the fact that they were a little lower than some others we had called out, but ended up paying more - lesson learned! When we called about there being no permit pulled they stated that they never said they would pull a permit! Every reputable business knows enough to pull a permit when doing this type of work..