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RKS Consulting & Commissioning Inc

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Reviews RKS Consulting & Commissioning Inc

RKS Consulting & Commissioning Inc Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Sunday, August 21, 8:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***No the issue hasn't been resolved because the business owner is still making claims in his response and calling me the 1% Nowhere on his website does it show pictures of the two sizes of plantsYou can read the size of plants for a gal container on numerous other websites that state they are 9" and more the container itself for a 5gal pot is almost 12" in diameter and I have attached pictures showing my plants he sent measuring only 5-6" eachNo one would put plants that small in a container twice the size of themHe is lying if he wants to say that I recieved gal size plantsHe doesn't address the fact that he way overcharged me on the shipping costsIt was shipped via *** ground and charged me $what should've been less than $for a package only weighing 22.1lbs traveling only a few states over. He's offered no remedy of refunding or taking these pitiful plants back except to offer for me to buy the even larger more expensive ones from him.....I would never spend another dime with this man!I'm disappointed you all would allow someone like this to continue to be a member of your areas Revdex.com in good standingIf you google his company you'll see all the other horrible reviews, I guess my only hope is that karma will get him in the end.Sincerely,*** ***

This order has been shipped. The tracking number is ***. It was delivered Thursday July 6th at 11:am

Her second sentence in her rebuttal tells us all we need to know. She states nowhere on our website do we show pictures of the two sizes, where in fact on the page she ordered the plants it shows BOTH sizes of plants. One, a gallon, that shows to be much larger then the other one, a gallon. We only are selling sizes of that plant. You can even see in the photo how big the plant is in relation to the pot it is in. I will state again, if this lady wanted the larger plant then she should of spent the money and bought the larger plant. She knew what she was getting. In regards to the statement of just look at all the complaints on this company, I will say I have seen some complaints as well and it is unfortunate. The fact of the matter is when you are in a business like this and service thousands of people, you are bound to run into a handful that you just cannot please. It just the odds. For the person that is upset we have thousands that are beyond happy with their plants and our service. We are sorry this lady feels that she was tricked but we would not be in business if we were out here trying to rip people off. I will end with one last rebuttal. In her response, she also compares our website with other websites. This should not even be taken into any consideration for any decisions. We designed our website and run our website how we feel consumers will receive a good experience. Because another website states one thing, that does not mean we have to state the same thing. This is just ludicrous. Thanks,The Cactus King

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you for that information, but it still went to the wrong address in *** *** is should have gone to Roscoe Il, but it will be returned back to themI don’t care anymore regarding this matterI am out of $and a cactusLesson well learned
Regards,

We shipped her exactly what she ordered.  We only sell two sizes of that plant 5 gallon and 15 gallon.  There are pictures of both on the website page where she bought the plant.  Maybe she was thinking she would be getting the larger plant but if that is the case then that is not our...

fault.    We also state on our site that "Plants will be shipped bare root, can be cutting, division or non-rooting plant."  Nowhere does it state we will ship in pots on our site!  I believe she was just wanting larger plants for a cheaper price.  I take offense of her saying we are very deceptive and dishonest.  We sell thousands of plants, both online and at the brick and mortar site.  99% of people love our place and our plants.  I'm writing this off as the 1% that no matter what you do they are not going to be happy.  We would be more than happy to sell her the 15 gallon if that is what she would prefer.

This order was one we truly made a mistake on.  The order is going out again today.  We had it shipped back to us because of a bad address and it was lost in the corner.  The Cactus King sincerely apologizes for the mistake.  When the mistake is on our end we will always fully...

own up to it.  Once again the shipment is going out today.

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Address: PO Box 686, Wadsworth, Ohio, United States, 44282

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