RL PACE TRUCKING

SAFE Security stands by our decisionThe account reflects a zero balance and will be cancelledNo refund will be given

We are in receipt of the written complaint regarding account [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account We are following the terms of the existing contract dated January 03, that states the initial terms were for yearsWritten in the agreement is an automatic renewal clause that states – this agreement shall be automatically renewed for periods of one (1) year each unless either party shall notify the other in writing, not less than thirty (30) days prior to the expiration of the original Agreement or the expiration of any renewal periods, of the desire to terminate this Agreement This contract will not expire until January In order to fulfill the terms of the agreement, please submit the final payment of $ A copy of the agreement has been sent to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still completly irratated that it took so long and was so difficult to recieve the proper paperwork but I agree we are bounfd to pay the amount and have informed the vendor we will do so but they have lost a lot of goodwill, caused a loss of time and money Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: They lied to me and took my money without providing any service Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I still do not have an executed copy of the agreement to review We have requested on numeorus occasions only to be denied If vendor had prombtly provided and exectued agreement and it in fact was in keeping with their statement, signigifcant time, trouble and goodwill could have been preserved I certainly hope I will see a copy soon and will be able to put the ,matter to rest Sincerely, [redacted] ***

Complaint: ***I am rejecting this response because:
They did not respond, instead they said that they stand by their decision
Sincerely,*** ***

On October 14, 2010, *** *** signed a year contract with an initial year term and an automatic annual renewal clause. This agreement will not expire until October
We spoke with Mr*** on April 22, when he called and stated he removed his home phone and he needed to
upgrade his equipment. We quoted the cost for the upgrade and the customer stated he would just go with another company. We advised Mr*** we would be willing to work with him and he stated he did not want to pay for the upgrade nor did he want his bill to increase. We advised the salesperson in Mr***’s area of what the customer was requesting and the salesperson reached out to him as well as sent him a copy of the contract that stated the agreement terms
In order to fulfill the terms of the agreement, we informed the customer when he called SAFE Security to request to cancel on 06/16/17, the amount of $would need to be paid. The customer declined to pay this amount and we then offered a 40% discount off the final balance and this amount was also refused. We stand by our decision and in order to cancel this account, we will need to receive the final payment of $

Complaint: ***I am rejecting this response because:
Hi ***,
Please see attached contract we received in the mail todayWe are in agreement to pay the final payment of $
Unfortunately, it took filing the complaint with Revdex.com in order to receive contractWe still would like to file a complaint because of the refusal to get us our contract to review before paying the final payment
Thank you for your time,
***
Please see attached contract provided by business to consumer
Sincerely,*** ***

SAFE Security stands by our decision. The account reflects a zero balance and will be cancelled. No refund will be given.

Complaint: [redacted]I am rejecting this response because:
Most of their response is not true. I did sign a 3 year contract (in October of 10/2010) where the auto renewal terms were hidden (see attachment) and did NOT require me to initial near them. The sales person LIED and said it was a month to month after the initial 3 year period. I would not have signed the contract with these auto renewal terms, however I did not pay close attention to the fine print because the sales person stated otherwise and this is the first contract that I’ve seen with these terms. 
Last summer, I agreed to a new contract with a higher monthly fee to upgrade my equipment to an internet based monitoring solution. However they never performed the upgrade and were impossible to get a hold off. I sent emails that were never replied too (see attachment) and only got a hold of [redacted] (sales person) after calling many times (can also provide phone records if AT&T/Comcast go back that far). 
I already paid the $38.50 so they don’t send my account to collections, however I want the money back, including the $360 I paid last year for service that was not provided.
Sincerely,[redacted]

SAFE Security stand by our original decision.

Complaint: [redacted]
I am rejecting this response because:  I still do not have an executed copy of the agreement to review.  We have requested on numeorus occasions only to be denied.  If vendor had prombtly provided and exectued agreement and it in fact was in keeping with their statement, signigifcant time, trouble and goodwill could have been preserved.  I certainly hope I will see a copy soon and will be able to put the ,matter to rest.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
They lied to me and took my money without providing any service.
Sincerely,[redacted]

SAFE Security stands by our decision to hold the customer to the terms of the agreement.  The customer has received a copy of the agreement as requested and in order to fulfill the terms of the contract, a final payment of $384.54 needs to be submitted to SAFE Security - [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am still completly irratated that it took so long and was so difficult to recieve the proper paperwork but I agree we are bounfd to pay the amount and have informed the vendor we will do so but they have lost a lot of goodwill, caused a loss of time and money.
Sincerely,
[redacted]

We are in receipt of the written complaint regarding account [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account.   We are following the terms of the existing contract dated January 03, 2006 that states the...

initial terms were for 3 years. Written in the agreement is an automatic renewal clause that states – this agreement shall be automatically renewed for periods of one (1) year each unless either party shall notify the other in writing, not less than thirty (30) days prior to the expiration of the original Agreement or the expiration of any renewal periods, of the desire to terminate this Agreement.  This contract will not expire until January 2018.  In order to fulfill the terms of the agreement, please submit the final payment of $384.54.  A copy of the agreement has been sent to the customer.