I am responding on ID # *** an issue with a typo on an advertising circular for Ashley Furniture.The ad Ms*** is speaking of was the “Memorial Day Sales Event” up to 40% off storewide From my understanding, I was not there, Ms*** was in the store with a friend or family member
that was making a purchase, the flyer was lying on the counter when she stated she wanted that dining room set The ad showed a piece dining room includes table and chairs, bench sold separately, for $was $2, It was a typo from the printer and no one had caught it before the sale started We regret we are unable to honor the advertised price but the merchandise would cost the company more than times the adverted sale price of $ The correct sales price should have been $1,299.00.We are willing to offer the dining room set to Mr*** at our cost and will offer her a reduce delivery fee of $to *** *** *** or she will be responsible for picking it up when it arrives at our warehouse in *** *** If this offer is suitable for Ms***, she can contact our store manager, *** *** ** *** *** to make the sale.Again, we are sorry for any inconveniences this may have caused Ms*** and we hope that she will accept our offer as a fair settlement. Sincerely,*** ** ***Customer Service Rep
Amazing service all around I was not hassled at all in to a purchase I was able to take my time looking over the floor models and was given the same level of courtesy when I decided to think about it and came back more times! The staff was friendly, treated my kindly, and did not get angry when our business transaction went an hour over closing The delivery men were on time, very nice, and apologized many times for a piece that was left off the truck which was delivered later that day They have made a customer for life
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did agree to accept the floor model tempurpedic mattress with powerbase (no boxsprings) but it was NOT sold to me as an "AS IS" sale. I thoroughly looked at the mattress cover when I was in the store and did not see ANY stains on the mattress cover. The stains were there when the mattress was delivered to me so I can only assume, they delivered a different mattress than what I saw in the store.
I did not receive the white copy of the sale sheet indicating All Sales were Final when I bought the furniture.. This form was only given to me when I went back to the store to cancel my order and spoke with [redacted] (from Corporate office). [redacted] realized at that time that the envelope they had provided to me at the sale did not include this white piece of paper. He found the paper in their front office in their sales folder. So obviously I was not aware that All Sales were Final or I would not have tried to cancel the order before I had received anything.
Ashley Furniture is not being honest in their response and therefore I cannot accept this.
I’m responding to ID # [redacted] from [redacted] about a Customer Service Issue. To begin, I have enclosed several attachments to show the history of the business with The [redacted]’s.Mr. & Mrs. [redacted] purchased merchandise from our store on March 28, 2015. Attachment #1 – Sales...
Invoice shows *”Furniture arrival normally takes between two and four weeks”Attachment #2 - Shows more information on the back of the Sales Invoice On the top of Attachment #2 –*When merchandise is available for pick-up or delivery – show 2-6 weeks.On the bottom on Attachment #2 – ** Cancellation Policy, “Any items cancelled or returned will be charged a restock fee of 30%. (Mrs. [redacted] initialed this position)Attachment #3 - On May 5 – Mrs. [redacted] called about the merchandise and an amended sales invoice was prepared to reflect a 5% discount for the delay of the merchandise. Attachment #4 – a copy of the cancelled check issued to Mr. [redacted] for the 5% discount.On May 14, the deliver guys go out to [redacted] about a 45 to 50 minute drive from [redacted] to deliver the merchandise that had been received at our Warehouse. It was a Dinette set, Loveseat and Recliner. Mr. & Mrs. [redacted] stated the dinette was damaged, so we reordered another set, leaving the set in their home until the new set arrived. According to the delivery guys, the [redacted]’s were very hostile towards them.On May 28, we delivered Sofa and end tables. Mr. & Mrs. [redacted] were waiting on our delivery guys when they arrived. Again they were very hostile toward them, stating they needed to find themselves a new [redacted] job, they work for a [redacted] company with poor quality furniture. This was totally uncalled for. While taking the furniture off of the truck, they stated the end tables were damaged. At this point, the guys were told they did not want the merchandise and it was all returned to our store. After arriving back to the store, the Store Manager inspected the merchandise, finding NO damages to the Dinette set or the End Tables. I also have inspected the dinette set and end tables and find nothing wrong with them.Attachment #5 – a Sales Invoice was created for the restocking fee for the returned merchandise. Attachment #6 – a check was issued to Mr. [redacted] for the remaining payment paid on the merchandise.We do not feel like the customer’s have been treated unfairly, we have accommodated them for the delay in the furniture with a discount. If anything, we have been treated unfair, we offer a safe, hostile free work environment for our associates and they should not have been treated in this manner by another associate, a management team member or a customer. We will stand by our 30% restocking fee.If you have any further questions or comments, please feel free to contact me via e-mail at [redacted]Sincerely,[redacted]BCD [redacted] dba Ashley Furniture HomeStore
Ms. [redacted] did purchase a Tempurpedic Mattress & boxspring from our store on May 8, 2014 and per the sales invoice all sales are final. At Ashley Furniture all sales are ordered after a customer selects the merchadise they wish to purchase. The merchandise is ordered, and...
usually arrives at the store in 2 to 4 weeks. On this sales, Ms. [redacted] selected a mattress & boxspring from the floor. Her Sales Associates would have never sold it to her unless she had agreed to the "As Is" merchandise. It would have been ordered like the rest of the merchandise she had selected.
After the merchandise was delivered, Ms. [redacted] complaint to the Warehouse Manager about stains on the mattress. The stains were there which is why the Floor Sample was for sale and noted it was "AS IS" merchandise. After her complaint, he ordered her a cover for the mattress, at NO charge to her, even though the mattress & boxspring was an "AS IS" sale.
We feel we have take care of Ms. [redacted] at this point.
Attached is Ms. [redacted] sale, stamped in the middle of the page you will see the "ALL SALES FINAL" stamp and the 2nd attached shows the cover that we purchased for Ms. [redacted] and shipped directly to her home at no cost to her.
If you have an further questions, feel free to contact me via e-mail or at the store [redacted].
Sincerley,
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The furniture was returned due to damage of some pieces I purchased. And the 30 per cent is extremely excessive. I could understand some costs would be involved but not more than 10 per cent.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no extended warranty coverage offered at the time of purchase.
Regards,
[redacted]
I am responding on ID # *** an issue with a typo on an advertising circular for Ashley Furniture.The ad Ms*** is speaking of was the “Memorial Day Sales Event” up to 40% off storewide From my understanding, I was not there, Ms*** was in the store with a friend or family member
that was making a purchase, the flyer was lying on the counter when she stated she wanted that dining room set The ad showed a piece dining room includes table and chairs, bench sold separately, for $was $2, It was a typo from the printer and no one had caught it before the sale started We regret we are unable to honor the advertised price but the merchandise would cost the company more than times the adverted sale price of $ The correct sales price should have been $1,299.00.We are willing to offer the dining room set to Mr*** at our cost and will offer her a reduce delivery fee of $to *** *** *** or she will be responsible for picking it up when it arrives at our warehouse in *** *** If this offer is suitable for Ms***, she can contact our store manager, *** *** ** *** *** to make the sale.Again, we are sorry for any inconveniences this may have caused Ms*** and we hope that she will accept our offer as a fair settlement. Sincerely,*** ** ***Customer Service Rep
Amazing service all around I was not hassled at all in to a purchase I was able to take my time looking over the floor models and was given the same level of courtesy when I decided to think about it and came back more times! The staff was friendly, treated my kindly, and did not get angry when our business transaction went an hour over closing The delivery men were on time, very nice, and apologized many times for a piece that was left off the truck which was delivered later that day They have made a customer for life
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did agree to accept the floor model tempurpedic mattress with powerbase (no boxsprings) but it was NOT sold to me as an "AS IS" sale. I thoroughly looked at the mattress cover when I was in the store and did not see ANY stains on the mattress cover. The stains were there when the mattress was delivered to me so I can only assume, they delivered a different mattress than what I saw in the store.
I did not receive the white copy of the sale sheet indicating All Sales were Final when I bought the furniture.. This form was only given to me when I went back to the store to cancel my order and spoke with [redacted] (from Corporate office). [redacted] realized at that time that the envelope they had provided to me at the sale did not include this white piece of paper. He found the paper in their front office in their sales folder. So obviously I was not aware that All Sales were Final or I would not have tried to cancel the order before I had received anything.
Ashley Furniture is not being honest in their response and therefore I cannot accept this.
Regards,
[redacted]
I’m responding to ID # [redacted] from [redacted] about a Customer Service Issue. To begin, I have enclosed several attachments to show the history of the business with The [redacted]’s.Mr. & Mrs. [redacted] purchased merchandise from our store on March 28, 2015. Attachment #1 – Sales...
Invoice shows *”Furniture arrival normally takes between two and four weeks”Attachment #2 - Shows more information on the back of the Sales Invoice On the top of Attachment #2 –*When merchandise is available for pick-up or delivery – show 2-6 weeks.On the bottom on Attachment #2 – ** Cancellation Policy, “Any items cancelled or returned will be charged a restock fee of 30%. (Mrs. [redacted] initialed this position)Attachment #3 - On May 5 – Mrs. [redacted] called about the merchandise and an amended sales invoice was prepared to reflect a 5% discount for the delay of the merchandise. Attachment #4 – a copy of the cancelled check issued to Mr. [redacted] for the 5% discount.On May 14, the deliver guys go out to [redacted] about a 45 to 50 minute drive from [redacted] to deliver the merchandise that had been received at our Warehouse. It was a Dinette set, Loveseat and Recliner. Mr. & Mrs. [redacted] stated the dinette was damaged, so we reordered another set, leaving the set in their home until the new set arrived. According to the delivery guys, the [redacted]’s were very hostile towards them.On May 28, we delivered Sofa and end tables. Mr. & Mrs. [redacted] were waiting on our delivery guys when they arrived. Again they were very hostile toward them, stating they needed to find themselves a new [redacted] job, they work for a [redacted] company with poor quality furniture. This was totally uncalled for. While taking the furniture off of the truck, they stated the end tables were damaged. At this point, the guys were told they did not want the merchandise and it was all returned to our store. After arriving back to the store, the Store Manager inspected the merchandise, finding NO damages to the Dinette set or the End Tables. I also have inspected the dinette set and end tables and find nothing wrong with them.Attachment #5 – a Sales Invoice was created for the restocking fee for the returned merchandise. Attachment #6 – a check was issued to Mr. [redacted] for the remaining payment paid on the merchandise.We do not feel like the customer’s have been treated unfairly, we have accommodated them for the delay in the furniture with a discount. If anything, we have been treated unfair, we offer a safe, hostile free work environment for our associates and they should not have been treated in this manner by another associate, a management team member or a customer. We will stand by our 30% restocking fee.If you have any further questions or comments, please feel free to contact me via e-mail at [redacted]Sincerely,[redacted]BCD [redacted] dba Ashley Furniture HomeStore
Ms. [redacted] did purchase a Tempurpedic Mattress & boxspring from our store on May 8, 2014 and per the sales invoice all sales are final. At Ashley Furniture all sales are ordered after a customer selects the merchadise they wish to purchase. The merchandise is ordered, and...
usually arrives at the store in 2 to 4 weeks. On this sales, Ms. [redacted] selected a mattress & boxspring from the floor. Her Sales Associates would have never sold it to her unless she had agreed to the "As Is" merchandise. It would have been ordered like the rest of the merchandise she had selected.
After the merchandise was delivered, Ms. [redacted] complaint to the Warehouse Manager about stains on the mattress. The stains were there which is why the Floor Sample was for sale and noted it was "AS IS" merchandise. After her complaint, he ordered her a cover for the mattress, at NO charge to her, even though the mattress & boxspring was an "AS IS" sale.
We feel we have take care of Ms. [redacted] at this point.
Attached is Ms. [redacted] sale, stamped in the middle of the page you will see the "ALL SALES FINAL" stamp and the 2nd attached shows the cover that we purchased for Ms. [redacted] and shipped directly to her home at no cost to her.
If you have an further questions, feel free to contact me via e-mail or at the store [redacted].
Sincerley,
[redacted] Ashley Furniture HomeStore
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The furniture was returned due to damage of some pieces I purchased. And the 30 per cent is extremely excessive. I could understand some costs would be involved but not more than 10 per cent.
Regards,
[redacted]
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no extended warranty coverage offered at the time of purchase.
Regards,
[redacted]